Hello Best Buy Management,**My name is Terrence Hanton, and I visited your location on...

GetHuman1649870's customer service issue with Best Buy from November 2018

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The issue in GetHuman1649870's own words
Hello Best Buy Management,**My name is Terrence Hanton, and I visited your location on November **, **** to exchange a defective Insignia Portable CD Player. Upon entering your location, I received the MOST DISRESPECTFUL customer service that I have received in a long time. When I entered your location, one of your associates screamed in my ear loudly for the whole ground floor to hear, “Welcome to Best Buy, what are you here for?.” And I told him, “Sir, I come here often I know where I’m going.” He repeatedly yelled at me, “Welcome to Best Buy, what are you here for?,” so I walked away from him after the fourth time and headed to the ground floor service desk where I received excellent professional customer service from Oliver, who was polite, well-mannered and professional, and exchanged my CD player that I have a *-year warranty on. I spoke with a manager named Phil, a couple of minutes ago, and based on our conversation the disrespectful employee was wearing another employees name badge, I don’t know if the employee previously worked at Best Buy or presently works at Best Buy, but his name badge did say, “Roz.” **Hopefully, you will correct this matter and find excellent employees like Oliver,**Terrence Hanton
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Best Buy

Customer service issue
Reported by GetHuman1649870
Nov 29th, 2018 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1649870 started working on this issue
Nov 29th, 2018 12:11am