Bought a whirlpool microwave. It had a dent in the back. We installed anyway as we need...

GetHuman1642883's customer service issue with Best Buy from November 2018

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The issue in GetHuman1642883's own words

Bought a whirlpool microwave. It had a dent in the back. We installed anyway as we needed a microwave. The bulb exploded when we turned it on. I called customer service to exchange microwave. They said they would refund money to PayPal and have the new microwave delivered and installed by Best buy today ***** before * pm. Delivery was scheduled for **am-*pm. Nobody showed up. I haven't received a $*** refund in PayPal. Nobody showed up to deliver new microwave. My credit card has been charged $*** (microwave plus install charge). I've been charged over $*** and still don't have a good microwave. I called the delivery appointment number numerous times. It's always busy. I called best buy customer service and was on hold over an hour, and nobody picked up.

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Best Buy

Customer service issue

Reported by GetHuman1642883

Nov 28th, 2018 - 9 mons ago

I have an issue with Best Buy too

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Seen by 5 customers so far

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Timeline

GetHuman1642883 started working on this issue

Nov 28th, 2018 3:32am

GetHuman1642883 used the GetHuman Phone to get a rep from Best Buy on the line without waiting on hold

Nov 28th, 2018 3:32am