The worst customer service and delivery service. We ordered a TV on ******* had to wait...

GetHuman985769's customer service issue with Best Buy from August 2018

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The issue in GetHuman985769's own words
The worst customer service and delivery service. We ordered a TV on ******* had to wait two weeks for delivery. Got an email that it was going to be delivered at *:** on *******, then never heard anything again. I call at **:** am and was told they had the wrong phone number. They were going to send a message to the driver and he would call us. I call at noon because we still had no call and the customer service agents would put me on hold and the call would be lost. I call again and the same thing, they hear your story then say they will look into and click the phone is discounted. I call again at *:** pm and did this two more times. Finally I go someone who told me that the driver does not have to respond and they will not know what the status is until the end of the night when the driver comes back. That they have no way of communication to the driver except for text and that they do not have to respond.*This is so ridiculous, how do you run a company like this. We have been waiting for this TV and now can’t get it delivered and no one seems to care.*I called this morning and they are telling me I now have to wait until Wednesday ******* to get it delivered.* This is even more ridiculous and frustrating it was not our error…we have been waiting and waiting and now you want us to wait more!!!!*I can’t see buying anything again from here if this is how they treat their customers. **I want my TV delivered today!
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Best Buy

Customer service issue
Reported by GetHuman985769
Aug 13th, 2018 - a yr ago
I have an issue with Best Buy too
Fixed
Seen by 9 customers so far
Similar issue to 1864 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman985769 started working on this issue
Aug 13th, 2018 3:55pm
GetHuman985769 indicated the issue is not fixed yet.
Aug 13th, 2018 5:00pm
GetHuman985769 indicated the issue is not fixed yet.
Aug 13th, 2018 5:01pm
GetHuman985769 indicated the issue is not fixed yet.
Aug 14th, 2018 5:00pm
GetHuman985769 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 5:02pm