Best Buy Customer Service Issues

I am Katherine D. I ordered a laptop online to be sent to the Gainesville, FL store by Sept 5, anticipating my trip from Tn to Fl. My plans changed on Aug 28, so I wanted to redirect the delivery to my home since I still had 8 days before it reached the store. Unfortunately, it was already out for delivery, arriving on Aug 29 instead of the expected Sept 5. This caused inconvenience. I suggest updating the delivery timeframes on the website to match actual delivery dates to avoid confusion and uncertainty for customers like me.

Hello, I am Adam Pates. I recently purchased six movies on 6 Blu-Ray discs, but unfortunately, I did not receive the Se7en Blu-Ray disc in the box with Insomnia and The Devil's Advocate. I am missing the Se7en Blu-Ray and the middle disc holder. I would appreciate receiving both the Se7en movie and the missing disc holder to complete my order. The order number is BBYO1-[redacted]86, shipped on 8/26/19 with tracking number ONF[redacted]80, and received on 8/29/[redacted]. If you require more details, please let me know. Thank you for your assistance in resolving this issue. Below is my email address, and please refrain from using it for commercial purposes without my consent. Thanks, Adam Pates.

I recently visited the store in search of a laptop for my online classes. The sales associate only showed me one computer, which was way beyond my budget. When I inquired about other options, he persisted in promoting the expensive model. Despite explaining my financial constraints as a student, he continued to push for the pricey option. Having retail experience myself, I understand the need to make sales, but this felt excessive. Eventually, to end the interaction, I reluctantly agreed to purchase the overpriced computer but left the store empty-handed, feeling very let down by the experience.

Hello, I am a senior who had a disappointing experience with a BB salesman regarding a phone purchase. The BB salesman persuaded me to buy an S9 phone with a protective case, claiming it was larger than my Samsung J3. Due to my vision issues, I agreed and purchased it. However, upon returning home and inspecting the phone outside the case, I discovered it was actually smaller than my current phone. I immediately put it back in the original packaging without interfering with anything else. The following morning, I returned the phone and was informed of a $35 restocking fee by the salesman. Disregarding my concerns, he simply enforced the charge. I returned the packaged phone and case and left the store. I am requesting a refund of the $35 charge to my card. Thanks, Bill

I recently became a member of "Total Tech Support" and purchased it in August. Last week, I traded in our Dell Desktop computer for a new Lenovo, which was supposed to be ready for pickup on August 24th. Surprisingly, we got an email earlier than expected, stating that the new system was ready for pickup. However, upon receiving the Lenovo "All-in-One" Desktop, we noticed it lacks the features we were looking forward to such as a camera, Touch-Screen, and other newer features. This system seems to be "bare-bones" and does not match what we were expecting to receive.

After a recent automatic update from Microsoft on my laptop, I'm experiencing difficulties. I've lost icons at the bottom of my screen, and the remaining ones are large and disorganized. Even after trying to reduce their size, the issue persists. The Google Chrome icon is missing, and when using Outlook email, I keep getting kicked out when reading emails. In Excel, I can't switch between files without my computer closing the current one. I'm afraid to modify settings as they have also changed. This is hampering my productivity and causing a lot of frustration.

Hello, I purchased a MacBook Pro from Best Buy in Mountain View on November 24, [redacted]. The serial number is FVFVJ2UEHV29 and it was billed under the name Vikas. Currently, I am residing in India, not in the US. The laptop had hardware issues, and after minimal usage, it had to be serviced. Initially, the trackpad was faulty, and the service center replaced the keyboard. Now, the screen is malfunctioning, not staying up due to a spring issue, requiring replacement. Dealing with multiple repairs has been inconvenient and time-consuming. When I discovered the faulty trackpad, I inquired about a replacement with customer service and the store, but sadly, a replacement was not an option according to the Apple center. I sought assistance from the Best Buy Geek team online to explore the possibility of a replacement, but it seems obtaining a new device due to multiple faults is not a straightforward process. I am disheartened by this experience and would appreciate your help in facilitating a replacement or refund to resolve this issue efficiently. I prefer to avoid further back-and-forth trips for servicing. Thank you, Shiwani

Good morning, I am experiencing issues with a salesperson at the Oakville store regarding a Canon Camera T6i, which I purchased as a demo last piece. I need assistance with understanding the pricing for demo and last pieces. Can you please confirm the contents that should be included in the box as I seem to be missing some items. So far, I have received the body, wide strap, battery pack, and EF-s18-55 lens. The battery charger will be delivered on Tuesday. I need urgent clarification on the missing components. Here is a list of items that should be in the box: - EOS REBEL T6i(W) Body - Eyecup Ef - Camera Cover R-F-3 - Wide Strap EW-300D - Battery Pack LP-E17 - Battery Cover - Battery Charger LC-E17 - Interface Cable IFC-130U - EF-S18-55mm 1:3.5-5.6 IS STM - Lens Cap E-58II - Lens Dust Cap E - EOS DIGITAL Solution Disk/Software Manual I kindly request your prompt assistance in resolving this matter.

I recently purchased a 70” Sony TV in-store on 8/31 and scheduled delivery for Sunday 9/2 from 8 am - 12 pm. Unfortunately, the delivery did not arrive because the sales associate forgot to submit the order. After a 45-minute phone call, I was able to reschedule the delivery for Friday 9/7 due to my work schedule, missing out on our planned football party on Thursday 9/6. I'm disappointed by this inconvenience caused by Best Buy's error and would like to know how they plan to compensate for the situation. Thank you. - Cody D.

Best Buy initially failed to send our reward certificate, and only did so after 10 months when we inquired about it. We were informed we had a year to use it, but actually only had 60 days. Despite our claim that it was the first time we received it on Jun 9th, Best Buy stated it was the second attempt. We contacted them to have the reward certificate reinstated, as we believe we should have one more chance per the supervisor's explanation, considering we received it for the first time on Jun 9th, [redacted].

I ordered an LG speaker on August 26. The item has been reserved since 30 minutes after the purchase, but I haven't received any updates in over a week. The website promised free shipping and delivery by the 30th. I was under the impression that the speaker was in stock and ready to ship. However, I noticed it's on sale for the same price I paid for the open box version, making me regret my decision to order online due to the lengthy wait. Although it states I should receive it tomorrow, it hasn't even shipped yet. If it does ship tomorrow, it will take an additional 3-4 days to arrive. I feel disappointed and believe I should be compensated for the delay in receiving my order.

I ordered an LG speaker on August 26. Since then, it has been showing as reserved without further updates for over a week. The website initially promised delivery by the 30th, which I was looking forward to for this weekend. However, I've noticed the same speaker is now on sale for the price I paid for an open box, creating frustration as I could have purchased a new one in-store for the same amount and received it immediately. Despite the website indicating I should receive it tomorrow, it hasn't even shipped yet. I anticipate waiting an additional 3-4 days after it does ship. I am disappointed with this experience and believe a credit should be issued due to the extended delay in receiving my order.

My spouse and I purchased a window air conditioning unit online to assist friends affected by flood damage. Despite the 90-degree weather, we struggled to find one, eventually locating one at Best Buy in a nearby county. We ordered online Saturday, planning to pick it up the next morning. Upon arrival, we were informed that our order had been canceled without notification and the incorrect unit had been sold. No units were available for purchase, leaving us without an option to buy the wrong item. It is now Monday, and we have received no email about the cancellation or a refund on our card. The store should have provided an email confirming the cancellation, shown the refund transaction, and extended a genuine apology for the inconvenience.

On 11/26/[redacted], I purchased a SONY xbr65x930d that is now out of warranty. Unfortunately, it stopped working as of 8-21-[redacted]. After contacting Best Buy's Geek-Squad, they came out and diagnosed the issue as a faulty motherboard, quoting me $[redacted] for replacement plus a $[redacted] service charge. I agreed to proceed with the repair. However, upon replacing the motherboard, the TV still did not work. Subsequently, Geek-Squad identified the problem as the display panel which they claimed was unfixable. They reverted to the original motherboard, concluded nothing more could be done, still charging me the $[redacted] service fee. I'm disappointed that Geek-Squad didn't diagnose the problem accurately the first time and charged for a service that did not resolve the issue. While I'm unsure of any recourse, I'm now in the market for a new TV and unlikely to purchase it through Best Buy.

I bought a Galaxy Note 9 from Sprint at Best Buy and got a $[redacted] discount. I'm still within the return period and found out about another deal for a $[redacted] gift card and a wireless charger. I was told at one store that I could get both deals if I returned the phone. When I tried at a different store, they said I couldn't combine both promotions. It's frustrating to lose time over this and deal with conflicting information. Hoping for a smoother process next time.

I purchased a washing machine with order #[redacted][redacted] that was delivered on September 5th with a dent. The technician left a card for me to contact customer service. After waiting an hour to speak to a representative, I was instructed to call the store for a credit to my card. Despite attempting to contact the store and waiting for over an hour, I was unable to reach a representative before the store closed. Upon calling customer service a second time and waiting for another hour and a half, I was only offered a gift card, which I do not want. After a total of 3.5 hours on the phone and speaking to three different people, I am frustrated by the lack of resolution regarding the damaged washer. Addressing this issue should not be this time-consuming. I am adamant about receiving a credit to my card for the damaged item and do not wish to take another day off work for a replacement.

Hello, About a month ago, I purchased a MacBook Air and Office [redacted], specifically for the MacBook. Unfortunately, upon trying to set it up at home, I discovered that the Office [redacted] I bought was not compatible with the Apple operating system since it was intended for a PC. I tried contacting the non-responsive customer service email and also sought help from Geek Squad. However, Geek Squad informed me that without the phone number used during the account setup, they couldn't find the purchase linked to my account unless I visit the original store. Due to being in Lithuania, traveling to the US isn't feasible for me to resolve this issue. I'm attaching pictures of the receipt, the product, and the sim card for verification. Is there an alternative way to resolve this problem?

I recently purchased a GE Fridge (model# GWE19JGLBB, Order No. [redacted]2), which was delivered today. After reading the manual about the icemaker water line installation, I learned I need a "FILTER BYPASS Plug" for the water filter system. GE should provide this free of charge as per the manual. Despite contacting MABE (Canada) and GECARE (US), I couldn't find the part. Best Buy and the store sales did not resolve the issue, and GEEK squad was unavailable. Consequently, I wish to return the 5yr extended warranty due to the lack of assistance. I am disappointed with the after-market service and hope to obtain the filter bypass plug soon, either through your help or a third-party service. I also request a Returned Merchandise Authorization (RMA) for the extended warranty. Thank you.

I encountered an issue at a Best Buy Store in Houston. I waited for 30 minutes without the manager addressing my concern directly, only receiving a message from the cashier. I also noted confusion with the customer pickup process regarding paper receipts and bag distribution at the point of sale. During my recent video game purchase, I was informed by the cashier that the Gamer's Club Unlocked discount did not apply to sale items, which contradicts my previous experiences. I have purchased discounted games before, and the discount was always applied. The manager did not approach me to discuss this. The store in question is Store#[redacted] located at [redacted] E Sam Houston Pkwy N, Houston, Texas [redacted]. I am requesting that the discount be honored, and that store staff receive better training in customer service practices.

I wanted to share my recent experience at the store today. Typically, I don't provide feedback like this as I myself work in customer service, but I felt compelled to share. I went to pick up a game we ordered online and ended up waiting for over an hour without any update despite the product being available in-store. Before placing the online order, I confirmed product availability by calling the store. Upon arrival, I noticed there were plenty of the game in stock. Despite this, the staff member at product pickup was unhelpful and uninterested in resolving the issue. After a lack of assistance, we decided to cancel the online order and purchase the game in-store with ease. This happened at Best Buy [redacted] in Ocala, FL, and the staff member's name was Andy.