Hi,*I bought a MacBook Pro from Best Buy, Mountain View on November** ****. *Serial No...

GetHuman1059627's customer service issue with Best Buy from August 2018

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The issue in GetHuman1059627's own words
Hi,*I bought a MacBook Pro from Best Buy, Mountain View on November** ****. *Serial No. FVFVJ*UEHV**. It was billed under the name: Vikas**I do not live in the US anymore and am in India.**I hardly used this laptop & have already given it for servicing due to hardware issues. The trackpad was faulty & they replaced the keyboard and gave the device back to me. The screen has an issue now and is not staying up, it keeps closing and the service centre said that there is a spring issue, the screen needs to be replaced now. I have been loosing so much time going back & forth to the service centre & getting this computer fixed! It's the worst product I have bought & after buying this I feel like I should never invest in an apple laptop! When I came to know that the trackpad was faulty, I spoke to the customer care centre and also checked with the store if they could replace the product but unfortunately the Apple center here said that they cannot replace the product. **The screen needs a replacement now, and am just loosing so much time and energy going back and forth with this issue. Had I known that I was given a faulty product, I would never have purchased an Apple product from your store, I would rather go to the Apple store and buy it.**I also contacted the Best Buy Geek team for support (online chat) regarding this and asked them if it was possible to get a replacement. It's great that you have **x* customer support but sad that even if the entire product is faulty, you do not give a replacement or refund for this.**I am very disappointed with this buy and will be happy if you could help me with a replacement or refund for this product. I do not wish to go back and forth and keep getting a new device serviced repeatedly :(**Thankd*Shiwani

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Best Buy

Customer service issue
Reported by GetHuman1059627
Aug 31st, 2018 - 5 years ago
Seen by 18 customers so far
Similar issue to 2309 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order


GetHuman1059627 started working on this issue
Aug 31st, 2018 1:09pm
GetHuman1059627 indicated the issue is not fixed yet.
Aug 31st, 2018 2:21pm
GetHuman1059627 indicated the issue is not fixed yet.
Sep 1st, 2018 4:04pm