Just wanted to voice an opinion about what I perceive as poor customer service ( and* o...
GetHuman-dbrign's customer service issue with Best Buy from May 2018
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The issue in GetHuman-dbrign's own words
Just wanted to voice an opinion about what I perceive as poor customer service ( and* or bad policies) at your store in Harvey, La. on the corner of W.B. Expressway and Manhattan Blv.*I went to the store today hoping to buy an Apple Watch for my wife. Upon entering g the store and asking where the watches were, I went where directed and stood there for about * minutes as no one was at the station where the watches were. I found a young lady a couple of aisles over who pointed me to two young men a few more aisles over. I told one what I needed and he walked back with me to the watches. I asked a question about the differences and he did a good job explaining. One I inquired about was one with a tie to Nike and he explained was used more by folks who worked out a lot. I then asked if he could let me see two different models in the display case as I wanted to compare the bands for which I considered to be more comfortable. He said he couldn’t let me touch the watches. I was dumbfounded that I would be expected to buy a $*** and up purchase w*o being able to decide what was most comfortable. He then smartly pointed to a location on top of the counter where two watches previously sat and said the reason I was unable to handle a watch is because others had already taken “my” opportunity to steal the displays. So, I asked, “because of other customers bad actions, I’m now not allowed to hold a watch before buying it. He said, “yep”! I asked if I could see a manager so that he might let me touch before buying. He said, “ it wouldn’t matter because no one had a key to the display case”. So I asked, is there a reason why employees couldn’t show the watches to customers? I again asked if I could see a manager as I have spent literally tens of thousands of dollars over the years in the store and surely a manager could help me. He then called for a Manager and said something I couldn’t hear, but finished the call by saying “ASAP”? I thought that strange but when two other employees hurriedly walked up* by the look on their faces and their first comments, I assumed he may have told them that I was causing an issue? When I explained that I wanted to hold a couple of watches in the display case because I wanted to feel what band may be more comfortable to exercise with* that employee said it didn’t matter anyway because all of those in the display case (more than a dozen) were obsolete and unavailable. I asked, “ why would you display watches that you weren’t able to sell? He gave no answer but suggested to the initial employee, he could show me the demo watches in another part of the store. When we got to that display, there were only two watches, and not the multiple types of bands that were in the other display case. At this point, I became totally frustrated and left the store. The attitude displayed by the employees are not one of how can I help, but, rather, this is the way it is... take it or leave it! This is my second such experience at this store in the last couple of years! The good news is it will never happen again! If you need a list of the multiple products I ‘ve purchased over the years, I’d be glad to provide. There have been at least four iPads , multiple tv’s, cameras and * years ago I purchased * tv’s , the wall brackets, ice maker, refrigerator. Stove , microwave, washer and dryer for a new house.
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