Best Buy Customer Service Issues

Subject: Concerns Regarding Recent Visit to Best Buy Store To Whom It May Concern, I am writing to share my recent experience at the Best Buy on Harbison Blvd in Columbia, SC on Thursday, June 7th, at 11 am. Firstly, I would like to address the ongoing remodeling of the store, which has been causing a disruptive environment for both customers and employees due to the persistent smell of paint lingering throughout the store. This situation seems to have persisted for weeks with noticeable hazards in the working conditions. Furthermore, during my visit, I encountered a lack of customer service assistance. Despite the store not being very busy at that time, the employees seemed more preoccupied with chatting amongst themselves rather than assisting customers. When seeking help, I found the employees to be unhelpful, simply pointing me in a general direction instead of providing proper guidance. In addition to the subpar customer service, I observed the cleanliness issues within the store, especially in areas undergoing remodeling. Aisles near construction zones were dirty and covered in debris, including items for sale, such as computer keyboards, which were unclean and required me to wash my hands afterward. Moreover, I was disappointed to find a significant reduction in the movie (Blu-Ray) inventory, which has been replaced by an abundance of cell phone accessories. As a loyal customer who frequented the store for movie purchases, this change in focus is disheartening and may lead me to reconsider future shopping at Best Buy. Ultimately, based on my latest visit's negative experience, I am reconsidering my patronage to Best Buy and exploring other retailers like Amazon for more competitive prices and better customer service. Regards, D.V.

I recently left my phone with the Geek Squad at the Middletown NY Best Buy store. It's been nearly a month, and they still haven't located my phone. Despite receiving various explanations from Best Buy staff, I reached out to Apple for assistance. However, after more than a week, there has been no progress. A store employee mentioned today that my phone was supposed to be shipped from Apple to the store and should arrive tomorrow. However, Apple's records indicate they haven't shipped the phone due to Best Buy not confirming shipping details and failing to respond to messages. I suspect fraudulent activities within this store and would appreciate someone reaching out to me. There's more to this story that I can't fully explain here. I hope to speak to someone who is committed to improving their store before I escalate this issue to the news for further investigation regarding possible theft and customer manipulation by employees.

I am experiencing difficulty at my local Best Buy trying to secure a deal I saw on the Best Buy website. The deal featured the Sharp 55" 4K UHD HDR LED Roku Smart TV (LC-55LBU591C) bundled with the Onkyo HT-S3800 5.1 Channel 3D Home Theatre System for $[redacted]. Initially, one employee attempted to process the deal but needed the manager's approval as they could not locate it on the website. Unfortunately, the manager refused, suggesting it would be financially detrimental to the store. Despite showing a screenshot of the deal, the manager advised me to contact support instead. I find it perplexing that the deal couldn't be honored despite providing evidence of its existence. It is frustrating to be turned away when the deal, expiring on the 14th, is clearly advertised on the website. The manager implied that online deals do not apply to the physical stores. My aim was simply to avail of the television and speaker bundle as depicted in my screenshot. It is exasperating that I now have to invest more time in addressing this matter via email.

I encountered an issue when trying to return items at Best Buy in CO. I returned the items four weeks after purchasing, expecting a credit, but I was denied. The phone case and screen protector I bought were on sale and previously opened, neither fitting my phone. Despite explaining this, the employee refused the return, claiming they looked used. This incident has made me reconsider my view on Best Buy's customer service. I have always been able to return items there before, and I am disappointed by this experience. It's disheartening to have been assumed wrong as a customer. I left the items and left the store feeling dissatisfied. I hope for some feedback on this matter as it has left me feeling out of pocket and let down by Best Buy.

I have been a Best Buy Geek Squad subscriber for about a year. I possess a member ID and receive emails at a specific address. Recently, I received an email requesting an update of my credit card information for monthly charges. However, when I tried to log in, there was no account linked to my email. Despite this, my credit card was updated using the link in the previous email. The customer support I contacted transferred me multiple times without resolving the issue. If I do not have an account, I should not be charged. If I do, then the problem needs fixing instead of going around in circles. The inconsistency in account details should not affect the payments since they already have my credit card information.

In November [redacted], I bought four Spring phones with a service plan from Best Buy. The deal allowed returns for a full refund within 30 days. I returned the phones since I didn't choose Sprint and received a refund. Best Buy unintentionally didn't inform Sprint, resulting in bills. Best Buy resolved the issue, but recently, I got bills from a collector claiming I owe for the phones. Sprint does not acknowledge the return. I provided the dated Best Buy receipt from November 5, [redacted], with number [redacted]22-[redacted]52-[redacted]-[redacted], from store #[redacted] in Jefferson City, Missouri. Could you verify if the phones were returned?

I purchased what was meant to be a brand new laptop from Best Buy as a gift for my fiancé. When she finally opened it after a week and three days, we discovered the screen was cracked. Upon trying to return it on the 13th day, the return manager refused to exchange or refund it, citing the cracked screen as the reason. I explained that the laptop arrived already damaged when my fiancé opened it, but she still declined to help. After insisting to speak with the store manager, I was directed to Timothy Lebar, who claimed I only had one day to return a damaged product and said replacing it would mean buying a new one. I was frustrated by this lack of customer service and felt helpless in the situation, especially since the laptop was a special present.

I encountered an issue with the customer service provided by the company. I purchased an elite screen [redacted]” and other home theater equipment. Unfortunately, the screen delivery was delayed by 3 days, and then the shipping company sent the wrong item back to the manufacturer. The only option offered by the customer service representative was to re-issue the order, which will take up to a week. This delay is causing financial issues for my construction team. I am considering purchasing the same product from Amazon, which can deliver it in two days. As a loyal customer who has spent over $[redacted] in the last 5 months, I expected better assistance from the company. This experience will influence my decision on future purchases.

I visited Best Buy today to exchange a Dell laptop my husband bought for me on April 25th with his debit card. I've decided to make the exchange as the laptop is too large for me to carry around while I attend school during the 1st shift and work at the hospital during the 2nd shift. The Best Buy employees informed me that they couldn't help me at the store level and advised me to contact Dell. I was very disappointed with the customer service I received. It feels like they were not willing to assist us, despite our loyalty as customers who have purchased several items from Best Buy. This experience has left me feeling like we were treated unfairly, almost as if we were asking for something for free. All I'm asking for is to exchange the laptop for a smaller one. I will escalate this matter further until we receive the response that we are looking for and that we rightfully deserve.

I am disappointed with Best Buy's service. I waited a week for microwave installation, only to find out today that it couldn't be installed due to a backsplash issue. I wasn't asked about it during the purchase, even though I mentioned my broken "over the range microwave." The salesperson should know the products they sell. I waited all day for a call that never came. Will you fix this and install on 6/18, or should I buy from another company? This is about principle. I will share my poor experience on social media and never shop at Best Buy again.

I will not buy anything from Best Buy again after a frustrating experience with a Ring and a smart thermostat purchase. The representative said they couldn't install the devices due to issues with my doorbell and old air conditioning unit. When I returned to the store, I was told the technician sent was not the best choice for the job, leading to more confusion. Then, when I bought a Swann Smart Security System, the on-site technician claimed he couldn't install it in our two-story house without even checking the attic, pushing me towards a wireless option. I now have to make a third trip to return this item. I am thoroughly disappointed and will seek solutions elsewhere in the future. Best Buy has lost my business for good.

On 6/10/18, I aimed to purchase a silver iPhone 8 256GB which wasn't available. I requested to order one for store delivery but was denied. The mobile clerk suggested buying a black one and swapping it later. On 6/14/18, I returned to exchange the phone but they were out of stock. I was informed they were arranging a shipment from Fort Wayne for my daughter. I asked for one to be reserved in the Fort Wayne store for her exchange, and it was confirmed. Despite several assurances and details, we have faced delays and confusion. The desired silver iPhone 256GB has not yet reached us. I believe this should be resolved by fulfilling our initial order for the silver phone.

Good afternoon James, I am Michael Sandoval. I am contacting you regarding the 85" Sony TV I purchased from your Mesa store #[redacted] on May 12, [redacted], which was delivered broken today. Despite purchasing an opened display TV with the understanding it was functional, when my home theater was finally complete and the TV was turned on, it was visibly damaged, as shown in the attached picture. After contacting Geek Squad and being instructed to bring the TV to the store for an exchange, I encountered resistance from your sales manager, Arzina Khan. This situation has left me frustrated, as I paid for a working TV and a warranty that now seems unsupported. I left the TV at your store per instructions, but I am eager to resolve this promptly. Please contact me at [redacted] at your earliest convenience to discuss how we can proceed. I am determined to obtain the functional TV I rightfully paid for. Thank you for your attention to this matter.

I recently made a purchase at the Best Buy store on Piedmont Rd. One of the items I bought was a leather band for an Apple Watch, intended as a gift for my wife in the Philippines. Unfortunately, upon opening the sealed package after two flights, we realized one piece of the watch band was missing. Given that I am overseas, I'm uncertain how to address this issue. I would appreciate it if you could either send a replacement band or provide a refund. The customer service PIN on my receipt is 0[redacted] [redacted], and the item number is [redacted] PT-AWB42PL. Your assistance in resolving this matter would be greatly appreciated.

Subject: Order Issue with Belkin Router I placed an order for a Belkin Router with the order number BBY01-[redacted]51 on April 27, [redacted]. Initially, your website indicated the item was in stock. Despite this, the order remained in "processing" status for a week. After numerous inquiries, I was repeatedly told it was about to ship, which continued for four weeks. It wasn't until June 6th that I received an email stating the item was out of stock and my order was cancelled. I spent six weeks waiting in vain for this router, enduring repeated promises that it would ship soon. As a loyal customer, this experience has given me pause about shopping on your site in the future. I noticed you have an Asus router (SKU: [redacted]) priced similarly to the Belkin. I would appreciate being able to purchase it at the sale price I was originally quoted. Thank you for your understanding and attention to this matter.

Dear Customer Service, I recently purchased a Samsung refrigerator from my local Best Buy store. I encountered an issue with the delivery service, as the new fridge was not installed as requested, and the old one was not removed. It has been approximately 3 weeks since the initial order, and I am disappointed with the lack of completion. My family and I are very dissatisfied with this experience. We are considering returning the unopened fridge and would like a full refund. The Order Number is [redacted][redacted]. Thank you, Sam P.

This afternoon at Best Buy in Flower Mound, I was harassed by another customer for no reason. He was aggressive in the parking lot, accusing me of cutting him off, even though I was nowhere near him. He shouted provocative language and threatened me. When I told the manager, he said he couldn't help. The man continued to harass me in the store, and the manager threatened to remove us both. This was a horrifying experience in front of my children. I felt my life was in danger, and the manager refused to assist, leading me to believe it was because of my race. I will no longer support Best Buy and will share my experience to raise awareness of discrimination.

I placed an order for an Acer 5 Nitro on June 15th but canceled as the delivery was delayed. After cancellation, I was informed the refund would be issued. I made a new order, which my bank initially declined but later approved. However, the purchase was pending and then canceled, though money was deducted from my account. After speaking with my bank and Best Buy's customer care, it was confirmed that the issue was on Best Buy's side. A representative, George, assured me the refund would be processed in 3-5 business days. Despite updating the payment method, the transaction failed twice, causing further unauthorized charges. I've spent over 4 hours on the phone without a resolution. I'm worried about the $[redacted] total and have shared screenshots with Best Buy to illustrate the problem. I am hesitant to make more calls and prefer a prompt resolution without further inconvenience.

I bought a Lenovo laptop in January [redacted], which came with a trial of Microsoft [redacted] and security/antivirus software. In February, I received an alert from McAfee, prompting me to renew my antivirus protection, which I did online. Unfortunately, in March, after moving, I encountered error messages on my laptop. Visiting the store, I found out that I had both McAfee and Webroot antivirus programs active, causing issues. The Geek Squad did not inform me about the duplicate software, leading me to pay for unnecessary protection from Webroot. The original Webroot software I had was still valid until July [redacted]. The laptop, purchased for word processing, has not lived up to expectations as it lacks storage space, requiring me to constantly clear space for updates. This experience has left me dissatisfied with Best Buy.

In September [redacted], I was denied a return at the store and by the Retail Equation, being informed that I had to wait 90 days for a return. Today, after nine months, I was again informed that I need to wait another three months due to a [redacted]-day return denial hold that was never communicated to me. This news is frustrating as the item I am trying to return was a gift for my wife and she did not want it. I am kindly asking for permission to return the $50 voice-activated radio. I have been a loyal customer at Best Buy for 20 years, spending thousands of dollars on merchandise, and I believe I deserve an exception in this case. Thank you.