Best Buy Customer Service Issues

During my visit to the Fort Gratiot Michigan store with my children, we encountered a disappointing interaction with a Best Buy sales associate while trying to purchase an iPod Touch for my son using his First Communion money. The sales associate was unhelpful, made condescending remarks about the price, and gave off a judgmental attitude. Despite this negative experience, we found another associate who assisted us with respect and my son was able to make his purchase. As a Program Manager with a reputable firm, I was taken aback by the poor service we received. My son's excitement was dampened by the unprofessional behavior of the first associate. This encounter has made me question returning to Best Buy for future purchases due to the consistent poor service experiences. I believe that addressing this issue is important, and I am open to discussing this further with someone from the store if Best Buy is willing to engage in this matter. Thank you for your attention to this matter.

Hello, I'm MaKayla Russell, a long-term Best Buy customer. I have consistently purchased electronics and computers from your store. In April, I acquired a Surface Pro, but I am dissatisfied with it. Instead of a refund, I am seeking an exchange for a MacBook. Previously, I bought a Mac from Best Buy in [redacted], but unfortunately, I dropped and broke it. I understand that I will likely need to pay more for the MacBook, and I am aware that I missed the 15-day return window. Despite paying around $[redacted] plus accessories, totaling roughly $[redacted] for the Surface, it does not perform adequately, lacks proper battery power, and I require a more dependable device for nursing school. I am hoping to reach a manager to discuss the possibility of resolving this matter. Best Buy has always been my go-to store, and I hope to continue this positive relationship if my concern can be addressed appropriately.

On May 23, [redacted], I went to the store in Florence, KY, where I frequently shop for electronics and appliances. I must express my concern about the treatment I experienced during my visit. While shopping with my son for a PC part, a store employee first pretended to tidy up the aisle without any actual need, and then stationed himself about 20 feet away from us, observing our every move without offering assistance. Despite our attempts to continue shopping and engage in normal conversation, he persisted. My son eventually made his selection, and I hurried to check out, feeling uneasy about the situation and eager to leave to avoid causing a scene. The experience was distressing. I will be escalating this matter through complaints and spreading awareness within the community about the unjust surveillance of minorities in your stores. There is a clear need for sensitivity, tolerance, and additional customer service training at that location. I am deeply disappointed. Others should be made aware of the treatment I received.

I have not yet received the iPhone 7 Plus that I ordered through WhatsApp. The sales manager, Nelly Witson, whose number is +1[redacted], booked the order in April and has been making excuses, asking for additional payment. I have already paid [redacted] Indian rupees but have not received the product. Nelly claimed to work at Best Buy in California. I am reaching out for assistance as I am now in debt due to borrowing money for this purchase. I hope for a prompt response to resolve this issue. Thank you.

I received an email from Best Buy informing me they couldn't fulfill my order. They provided links to cancel the order, but when I tried within 10 hours, I received an error message stating the order was already being processed. I followed the suggestion to use the 'GetHuman' option, where I provided my order number for cancellation. Despite waiting for over 3 hours, I have not received any follow-up or phone call regarding the cancellation status. I am eager for a phone call to confirm that my order has been successfully canceled.

I wanted to share my recent customer service experience at your Harvey, LA store. Today, I visited in search of an Apple Watch for my wife. When I asked for help, I was directed to the watch section but had to wait as no one was there. Eventually, I found assistance but was not allowed to touch the watches for comparison due to previous thefts. I requested to see the manager, but was met with unhelpful and dismissive attitudes from the employees. They explained that the watches on display were obsolete and not for sale. The lack of customer care and refusal to accommodate my request left me frustrated, leading me to leave the store. This marks my second disappointing encounter at this location, and unfortunately, I will not be returning in the future. Despite being a long-time customer who has made numerous purchases, the recent experience has left me dissatisfied with the service provided.

I purchased a TV on financing in [redacted] with a 24-month term. Last month, I bought another TV, and when I inquired about my remaining balance, I was told it could be adjusted in the new 24-month term. However, I have now been charged $1,[redacted] in interest, which I find outrageous. I only became aware of this recently and would like to settle the remaining balance but dispute the excessive interest charges. I kindly request a prompt resolution to this matter.

I bought an HP Envy [redacted] printer from the Glen Burnie, Maryland store. When I started setting it up, I couldn't find the setup ink cartridge that should come with it. I returned to the store for help, but I was just told to return the whole printer. It's frustrating to have to go through the hassle of disconnecting and bringing it back, especially since I don't live nearby. The lack of assistance and inconvenience has left me reconsidering future purchases from Best Buy. Regards, a disappointed customer.

I bought a 55-inch Sony HD TV for around $[redacted] on May 5, [redacted] at the Best Buy Store in Neriden, CT. Despite reporting ongoing issues, the store manager, Megan, suggested it was likely my cable company's fault. Following a visit from my cable provider, they confirmed the TV is faulty and defective, advising me to get it replaced. The problem has persisted since I first got it on May 5th. However, the manager claims the return period expired after 14 days. This TV is a significant investment, barely a month old. I can't afford to lose money on a new TV that isn't working correctly. I have all my receipts available if necessary. Appreciate any assistance. Thank you. - Wendy Powell

I recently visited a Best Buy branch and wanted to share a positive experience. After encountering issues with a product I purchased, I sought help at the West Wichita branch near the Dugan exit today. Although the item I was looking for wasn't on the shelf as expected, Sean, who assisted me, went above and beyond to resolve the problem. Later, I discovered he might be the general manager of that area or branch. Such exceptional customer service should be acknowledged, and more employees like him are needed. My wife and I appreciate excellent service as business owners ourselves. Please pass on this commendation to the appropriate management. -Brian McAlister

The screen of my Samsung Note8 phone cracked on the left side. I am unable to get it repaired in Brazil since it was purchased from Best Buy in the U.S. with an International GSP Coverage. I am extremely frustrated, especially after being told by The Geek Squad Protection that the coverage cannot be used due to me living abroad. The store's response was the opposite of what I was led to believe when I bought the Protection. The salesperson reassured me that I would have warranty coverage for repairs anywhere. It is unbelievable!

I placed an order for a camera lens, but despite receiving a delivery confirmation email a few days ago, I have yet to receive the item. After contacting my local post office, they mentioned they would follow up on the issue. Subsequently, a UPS representative informed me that the order did not have a physical scan, but based on the shipping progress, it should have arrived by Wednesday. The next day, the same representative updated me, saying there was still no physical scan in the system, indicating the item may be lost in transit. I was advised to contact the shipper, Best Buy, to initiate an investigation. My order number is BBY01-[redacted]05. As I have not received the item, I am requesting a refund as it does not make sense to pay for something I did not get. Thank you for your assistance.

Subject: Disappointing Customer Service Experience Hello, I am reaching out to express my disappointment with the service I received from Best Buy. I spoke with Tai Lam on May 14th, and despite him promising to call me back within 10 minutes, I never received a return call. This lack of follow-up has left me frustrated and unwilling to continue doing business with Best Buy. The email I received from Tai Lam on May 8th, which highlighted the company's commitment to customer feedback, now feels insincere given the poor service I've encountered. Thank you for addressing this matter. Regards, John Lewis

I purchased a $[redacted] Best Buy gift card in Phoenix, Arizona on 04/06/18. When I tried to use it online on 04/08/18, I discovered there was only $25 left. After contacting customer service and the fraud department, I found out $[redacted] had been spent in Las Vegas on a home security system and thermostat. Following their instructions, I contacted the Phoenix and Las Vegas Police Departments, the Best Buy store in Las Vegas, and provided all necessary information to Best Buy. However, after two months of waiting and being given the runaround, I was told I wouldn't be reimbursed. I am disappointed and frustrated by the lack of progress and would like to receive a new gift card for $[redacted] as the situation has dragged on long enough.

Subject: Urgent: Quality and Service Issues Hello Nadya, I hope this message finds you well. I am reaching out to address some significant concerns regarding recent purchases made at Best Buy during the Memorial Day weekend sale. Initially, my wife and I were excited to purchase $[redacted] worth of appliances, including a Samsung Microwave Oven/Stove combo. Regrettably, we encountered multiple challenges with the order. The Samsung item was on backorder, and upon being offered a KitchenAid as an alternative, we accepted. However, upon delivery, we discovered the KitchenAid item arrived with a shattered glass door. Furthermore, during the installation of our newly purchased Samsung washer and dryer, the promised door switch did not occur as requested. This has resulted in an inconvenience that requires immediate attention. I kindly request a call from a supervisor or manager to discuss these issues in detail. Please contact me at [redacted] at your earliest convenience. Thank you for your prompt attention to this matter. Best regards, [Initials]

I have experienced my online orders being canceled for the second time in the past month. The last time this occurred, I checked my bank's website and saw that the charge had been accepted. After contacting my bank and being told the issue was not on their end, I learned that the charge was still pending. Despite the item being in stock, I visited Best Buy to address the problem. They acknowledged receiving similar complaints. Today, I unfortunately faced the same issue when placing another order through Best Buy. Once more, they blamed my bank, even though I could see the charge was accepted on the website. Consequently, I reordered the item from Target using the same credit card rejected by Best Buy. Target promptly informed me that my order is now ready for pickup. Returning to the Best Buy website to voice my complaint proved futile. Live chat was unavailable and the feedback link was non-functional across multiple browsers. Target successfully processed my online orders, begging the question: why can't Best Buy? Despite having a $15 reward at Best Buy, I feel compelled to part ways with them, relinquishing the $15. Improvements are needed.

In August [redacted], we purchased a new kitchen from Lois at Best Buy in Braintree. Lois informed us that the kitchen was a display model and would be discounted. Among the items we bought was a Fridgidare Dishwasher, model FPID2497RF, for $[redacted].99. The dishwasher was delivered in September and installed in November in a rental property we renovated. The tenant encountered issues in June the following year when using the dishwasher, as water leaked onto the floor. Despite contacting Fridgidare, we were unable to resolve the issue, and upon inspection, it was found that essential parts were missing from the dishwasher, causing the leak. We purchased a replacement dishwasher from another company which verified the missing components. We are seeking compensation for the faulty dishwasher and are willing to present it to Best Buy for review. We appreciate your assistance in addressing this matter.

I purchased a Samsung TV (UN58MU6070FXZA) and Samsung soundbar (HW-M360/ZA) on June 9, [redacted], totaling $[redacted].72 after tax. The order, with Order #BBYTX-[redacted]52, was processed but canceled 2 minutes later due to verification issues. I received a notification explaining the cancellation. I am in the Bahamas, buying in advance for my visit to Irving, Texas. Please either process the cancellation with my bank, Royal Bank of Canada in the Bahamas, today or proceed with the order I placed. This situation has caused significant inconvenience for me.

I placed an order on June 9, [redacted], for a Samsung TV (Model: UN58MU6070FXZA) and a Samsung soundbar (Model: hw-m360/za). The total cost was $[redacted].72 after tax. However, the order was processed and then canceled 2 minutes later. The order number is BBYTX-[redacted]52. I received a message explaining that the cancellation occurred due to a verification issue. Could you please provide me with a cancellation confirmation to present to my bank, Royal Bank of Canada in the Bahamas? Alternatively, I would appreciate it if you could proceed with the order and deliver the items I purchased. This situation has caused me a significant inconvenience as I ordered in advance for my upcoming stay in Irving, Texas.

I purchased a sound bar system at Best Buy and it was missing several pieces. I returned it and was informed that they had to order a new one for me. Excitedly, I left the store only to find out that the replacement was also faulty. I went back for a refund. Despite making three calls to the MB Store and being rudely hung up on, I contacted the national customer service number. Unfortunately, the representative I spoke with was unhelpful and told me to wait for my bank to refund me. I am extremely disappointed with Best Buy's customer service and will not be shopping there again. Each purchase has been problematic, and I feel let down by the way they treated me. I have decided to take my business elsewhere. Tony M., US Navy Veteran.