Best Buy Customer Service Issues

In [redacted], we purchased a Samsung refrigerator for $2,[redacted] along with an extended warranty. In [redacted], the unit failed and was replaced with Order #*********. We also purchased another extended warranty, #*******. Unfortunately, on Sept. 30, the unit failed again. On Oct. 6, a Geek Squad agent canceled the warranty, which we find unacceptable and unethical. We have lost hundreds of dollars' worth of food. Instead of simply refunding the warranty payment, we want the warranty honored. If we cannot resolve this peacefully, we will pursue legal action and provide necessary documentation to support our case.

I am writing to kindly request the removal of late payments I made in June and July of [redacted] as a goodwill gesture. During that time, I was dealing with my father's serious illness and eventual passing in Puerto Rico. I had to cover his hospital expenses and funeral costs, causing me to miss those payments. As a loyal customer, I recently applied to refinance my mortgage, but the late payments negatively impacted my credit report, affecting my APR and borrowing potential. The credit bureaus mentioned that Best Buy could remove these late payments as a goodwill gesture if my account is current. I seek your understanding and assistance in improving my credit report so I can manage my payments and access more credit. Your support in this matter would be greatly appreciated.

I have additional emails and recorded conversations with BestBuy in Kamloops, but here are a couple of the most recent ones for reference. Despite my efforts to contact various individuals within BestBuy, I continue to receive the runaround regarding my missing laptop, which was being repaired at my local store. After almost two months of frustration and unhelpful responses from the local store, I decided to escalate the matter to BestBuy's head offices. Unfortunately, this has not yielded any results either. I am considering sharing my experience online to shed light on the incompetence I have faced throughout this ordeal.

In February [redacted], I purchased an Asus Q551L laptop. By April, sound issues started, where I could only hear with headphones. Despite previous setbacks, in July, Geek Squad covered the hardware repair successfully. However, in September or early October, the same problem resurfaced. The sound works intermittently, mainly through headphones. During Skype calls, I need to adjust the headphone jack continuously for sound. Remote assistance with Geek Squad last week did not resolve the issue. It seems to be a recurring hardware problem needing attention.

I purchased an LG G4, but it started having issues like not holding a charge, dying quickly, and overheating within a few days. I exchanged it for the same model, and it was fine for about 2 months, but now it's getting hot again. The power button is also not working properly, and the screen keeps freezing. I'm considering going back to Best Buy to see if they can exchange the phone for a different one and adjust my monthly device payments. I should be eligible for an upgrade in 5 months anyway.

I am trying to upgrade my Verizon Wireless phone through the Best Buy website. I checked my upgrade eligibility, and it says I can switch to a 2GB/month plan, which I am fine with. However, when I try to complete the purchase, I encounter an error message about keeping my existing plan. If I remove the "Keep Existing Plan" option, the phone I want to upgrade to also gets removed, forcing me to start over.

I purchased a tablet from Best Buy #[redacted] in La Mesa, CA on May 1, [redacted]. Initially, I was uncertain about buying it for my business needs, but the salesman assured me I could return it within 14 days if unsatisfied. Today, when I tried to return it, the customer service representative hesitated because she assumed I wanted an exchange. However, upon clarifying I wanted a refund, she refused due to the tablet not being in new condition. I used it minimally for only 4-5 times for less than 10 hours, and the plastic cover was intact until she removed it. Although I couldn't find my receipt until now, I believe the company should honor the stated 14-day return policy rather than push for an exchange. I was not informed initially that a refund was not possible. I seek assistance to avoid being stuck with a tablet unsuitable for my business needs.

I need to update my physical address in the system to receive a replacement card. Unfortunately, my card was sent to the wrong address despite me requesting the change at the location. They also failed to update my email address correctly. The customer service over the phone was unsatisfactory, as they prioritized payment collection over updating my information. I require these changes to be made promptly so I can receive my card and address these issues online, where I hope for a smoother experience.

My experience with the third-party vendor CCR warranty has been extremely frustrating. I received two defective products from Best Buy's online mobile purchases. Even after getting a replacement, the second product was also faulty. Contacting Best Buy's customer service at 1-[redacted]-BESTBUY did not provide any assistance as they seemed to avoid dealing with the problem. It's apparent that the representatives are instructed not to address the issue, which is the poor quality of products being sent out by the CCR warranty.

As a longstanding Best Buy customer for 20 years, I had a frustrating experience with an online order recently. Initially, my order was cancelled due to a text verification issue, but after updating my credit card, it was reinstated. Later, I missed a verification email, leading to a second cancellation. Despite my efforts to respond and reorder over the phone, the transaction could not be completed, leading me to purchase the item elsewhere. This ordeal, involving an iPad and keyboard, was time-consuming and disheartening, considering my usual smooth online shopping experiences.

Hello, I am writing from Sri Lanka, and I placed an order for an iPhone X (256GB) from a store in Guangzhou, China. The transaction was conducted over the phone, with the assurance that the product would be shipped via FedEx once payment was made. The iPhone X was priced at Rs. [redacted],[redacted] LKR, which I agreed to. The agent requested a 50% advance payment, but I negotiated and paid Rs. 20,[redacted] LKR initially. Despite additional requests for payment to facilitate the shipping, I ended up paying a total of Rs. 42,[redacted] LKR. The agent, named Ward Robert in Guangzhou, claimed they could not ship the product without further payments. I seek assistance in recovering my money promptly. Please reply to this message for more details and proof of the transaction. Thank you.

Hello, I'm reaching out from Jamaica with a request for important details. Recently, I connected with a "telecommunication-focused company" to buy a rose gold, 32GB iPhone 7+. They claim to be affiliated with the BestBuy Ltd. chain. Can you confirm this information for me? The provided address is [redacted] Destiny USA Dr, Syracuse, NY [redacted], USA. The quoted price for the phone is US $[redacted], with shipping included. They mentioned covering customs fees and using their FEDEX account for two-day delivery to Jamaica. I want to verify the validity of these claims since it seems too good to be true. I appreciate your timely response and hope to engage in future business transactions. - Jheanel

Hello, I am reaching out with an issue we encountered regarding the Razer Lancehead Ambidextrous Computer Mouse we purchased on May 2, [redacted], at Best Buy on Pleasant Hill Rd in Duluth, GA [redacted], USA. Upon returning home to Israel and giving the mouse to our son, we discovered the box was empty. The sealed box was always in my backpack, even during the flight, so it was a shock to find the product missing. We are seeking assistance in either receiving a replacement product or a refund for the purchase. Our customer service PIN is 0[redacted] [redacted]. Thank you, N & E Erez +[redacted]-50-[redacted] Email: [redacted]

Regarding order number [redacted]73, I recently purchased an over-the-stove microwave with a scheduled installation for today, May 5, [redacted], between 8 a.m. and 12 noon due to a commitment at 3:30. Despite receiving two email confirmations and a phone call reaffirming this time frame, the installer failed to show up by noon. Upon contacting customer service, I was informed that the delivery window was actually between noon and 4 p.m., conflicting with my prior arrangements. The representative's response lacked empathy, offering no viable solutions for my scheduling conflict. After expressing my frustration, the installer assured me of a 1:20 arrival time. However, it is now past the promised time, and an email mentioned a new arrival time of 1:30. The overall lack of communication and disregard for the confirmed delivery time has led to a disappointing and inconvenient experience. An explanation and apology for this mix-up are warranted.

I have reached out to Best Buy and Citibank but have not received satisfactory assistance regarding my recent purchase. My computer failed shortly after purchase, I had to pay for data retrieval, and was only given a store card for the faulty machine. Additionally, I was not refunded for a software card that was unused due to the computer failure. The customer service experience has been extremely frustrating, causing significant disruption to my work and costing me time and money. Best Buy has not addressed my complaints, and Citibank directed me back to Best Buy. I request to close the account, refusing to pay the unfair late fees. I have already experienced considerable inconvenience and financial loss. I hope for a resolution to this issue promptly. Thank you. -Pamela R.

I bought an audio receiver on 1/17 and got a warranty from Best Buy for over $[redacted] total. The receiver has a problem, so I took it to Best Buy where I bought it. I was informed by a Geek Squad member that I needed to schedule an appointment with someone from Geek Squad to drop off the defective product right there and then. I was frustrated and confused about needing an appointment for a faulty item covered by a warranty when I was already at the store speaking with them. This experience has made me reconsider future purchases from Best Buy due to the poor customer service and lack of efficiency in handling warranty claims. Despite multiple discussions and requests, the requirement for an appointment was not clearly outlined in the warranty. It took a lot of time and effort to resolve this issue with minimal management support.

I purchased an item from a Best Buy vending machine at DFW Airport on May 15th, but I realized it was the wrong item. Unfortunately, I am currently on my way to China for a summer vacation, with a stopover in San Francisco, and won't be back in the U.S. until June 20th. I contacted customer service in San Francisco, where they suggested emailing to request an extension for the return. They provided a partial email address containing 'customercare', but I forgot the full address. Can anyone help me with the complete email address? Thank you!

I purchased an iPad 6 from the Hurst location earlier today and had a positive experience with the associate Chris. However, as I was heading to checkout with my daughter's boyfriend, I felt uncomfortable due to the behavior of some employees. The man at the podium and another employee stared at me, and a man in a black polo walked behind me. Despite having my receipt and purchase in hand, I was made to feel like I had stolen something. As a salaried manager for a large grocery chain, I know this approach is unacceptable. The employees should have politely asked for my receipt instead of making me feel like a thief. When I did show them my receipt, they barely acknowledged me, leaving me disheartened. My husband and I have spent $[redacted] at the store in the last two days, but the behavior of these employees has deterred me from returning to the Hurst location. I have reached out to the store via email and plan to contact corporate to address this issue. The way I was treated by the Best Buy employees was unsettling and has made me regret my purchase. The $20 savings was not worth the negative experience.

I bought a desktop about three months ago from BestBuy. An employee helped me choose it, assuring me it would be excellent. Trusting their expertise, I opted for the desktop over a laptop. However, the computer has been slow from the beginning, even though my antivirus shows it's clean. I'm dissatisfied with the assistance I received. The trade-in value is only around $57 at BestBuy, which is disappointing. I feel misled about this purchase. Previously, I had great experiences with computer purchases at BestBuy and trusted their staff's knowledge. This time, I was given inaccurate information, and it's clearly affecting my experience.

I had a disappointing experience with BestBuy today. Initially, the gift card my friend gave me didn't work online. When I called for assistance, the representative also couldn't resolve the issue. Eventually, the representative placed the order for me using the gift card, but misunderstood my request to pick up the items at the Clackamas store, setting it for a different location 15 miles away. When I arrived at the store, a helpful employee tried to switch the pickup location, but due to the gift card payment, it would take at least 30 minutes to update in the system. Unfortunately, I didn't have the time to wait any longer and left empty-handed. Now, I'll have to go back tomorrow to retrieve my order. Order Number: BBY01-[redacted]09