Hello, I just shopped in the Atlantic Station store in Atlanta, GA, and Monique offered...

GetHuman-cargreen's customer service issue with Bath & Body Works from December 2018

Help with my Bath & Body Works issue
The issue in GetHuman-cargreen's own words
Hello, I just shopped in the Atlantic Station store in Atlanta, GA, and Monique offered customers, and me especially the worst customer service I’ve ever experienced in your store. I bought * candles, * watermelon lemonade candles, all from a section that had a $** sign. I made sure to shop specifically in the correct section. I chose another candle candle and got in line. At the register I was then surprised to find out the candles rang up full price. I pointed to the section and the sign. The cashier acknowledged the sign then Monique chimed in loudly that a customer must have put the candles there. I said there’s a whole section of candles there. She then says customers must have put them there and do I want to pay full price? She the tells me I’ll have to find the candles somewhere else cheaper in the store if I want them for the lesser price. At this point I’m appalled. I say can you find them? Because I look and don’t see them. She doesn’t move. I’m holding up the line and another co-worker comes from behind me and hands me the correct candles. *If this lady is a manager she shouldn’t be. She has no customer service skills and no desire to help anyone. I was in no way confrontational and quite frankly, chose this store because I had had good service in the past. I spend upwards of $*** a year on candles and value where I spend my dollars. I will seriously consider another retailer in the future. *Thank you,*Professor Carmen Green

GetHuman-cargreen did not yet indicate what Bath & Body Works should do to make this right.

How GetHuman-cargreen fixed the problem
Expect price confusion
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Bath & Body Works

Customer service issue
Reported by GetHuman-cargreen
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 650 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cargreen started working on this issue
Dec 26th, 2018 7:07pm
GetHuman-cargreen confirmed the issue is fixed. Hooray!
Dec 26th, 2018 7:09pm

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