I tried to order the book The Radium Girls by Kate Moore yesterday online. I went to ch...

GetHuman2464317's customer service issue with Barnes & Noble from March 2019

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The issue in GetHuman2464317's own words
I tried to order the book The Radium Girls by Kate Moore yesterday online. I went to checkout after filling out my information and gift card number. I was not able to complete this transaction as I kept getting the the moving circle and then it would go back to the book I wanted to order and put another book in my cart and not allow me to view my cart. I called this morning and talked to an associate who supposedly put the order through for me. They stated I would receive a confirmation email, which I never did. I called again this afternoon and spoke to a different associate who said the order was never pt through. She tried putting the order through but was unable to apply my gift card because of too many attempts to use it. Now I must wait another ** - ** to try to order this book again. This is very frustrating since I was looking forward to reading this book. I am very disappointed with the customer service at Barnes and Noble. This was not my fault and I feel I should not have to wait that long to try and order this book again.
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Barnes & Noble

Customer service issue
Reported by GetHuman2464317
Mar 12th, 2019 - 5 mons ago
I have an issue with Barnes & Noble too
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Seen by 4 customers so far
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GetHuman2464317 started working on this issue
Mar 12th 8:22pm