I tried to order the book The Radium Girls by Kate Moore yesterday online. I went to ch...

GetHuman2464317's customer service issue with Barnes & Noble from March 2019

4 views
 | 
825 similar
 | 
0 following
Help with my Barnes & Noble issue
Next: our robot will wait on hold for GetHuman2464317 to get a Barnes & Noble rep on the line!
Always use the GetHuman Phone tocall Barnes & Noble. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2464317's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2464317 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Name of Book, and Order number
The issue in GetHuman2464317's own words
I tried to order the book The Radium Girls by Kate Moore yesterday online. I went to checkout after filling out my information and gift card number. I was not able to complete this transaction as I kept getting the the moving circle and then it would go back to the book I wanted to order and put another book in my cart and not allow me to view my cart. I called this morning and talked to an associate who supposedly put the order through for me. They stated I would receive a confirmation email, which I never did. I called again this afternoon and spoke to a different associate who said the order was never pt through. She tried putting the order through but was unable to apply my gift card because of too many attempts to use it. Now I must wait another ** - ** to try to order this book again. This is very frustrating since I was looking forward to reading this book. I am very disappointed with the customer service at Barnes and Noble. This was not my fault and I feel I should not have to wait that long to try and order this book again.
GetHuman2464317 did not yet indicate what Barnes & Noble should do to make this right.
I have an issue with Barnes & Noble too
How GetHuman2464317 fixed the problem
We are waiting for GetHuman2464317 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Barnes & Noble's attention and get better help faster. Tap below to get started.
Having Barnes & Noble issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2464317 fixes it.
This email address isn't valid

Barnes & Noble

Customer service issue
Reported by GetHuman2464317
Mar 12th, 2019 - 5 mons ago
I have an issue with Barnes & Noble too
Not resolved
Seen by 4 customers so far
Similar issue to 825 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2464317 started working on this issue
Mar 12th 8:22pm