Barnes & Noble Customer Service Issues

My name is Antonette S., the author of The Real Antonette Come Forth book series. I had a Book Signing event scheduled at Barnes and Noble in Bourbonnais, Illinois on May 10th. Unfortunately, the store manager informed me last minute that my books wouldn't arrive on time due to a late order. He offered to borrow 10 books from other stores but also got the signing time wrong. This caused a significant issue as I arrived without new books for the signing. Another disappointing experience happened on May 26th at Barnes and Noble in Ridgeland, Mississippi. The manager who approved my event failed to order any books and didn't communicate the event to the store employees. When questioned, she denied any knowledge of our correspondence, which I found unacceptable. I have conducted signings at these locations in [redacted], but under different management, without such issues. I travel extensively for book signings and have 8 more events scheduled this year at Barnes and Noble locations. This recurring problem needs immediate attention, as Barnes and Noble is crucial for my book sales. These mishaps have resulted in wasted travel expenses and potential book sales. Please address this matter promptly. Thank you.

I am currently an employee at a B&N location and need to apply for medical leave urgently. Due to a diagnosed condition affecting my ability to work, I am coordinating surgery. To ensure confidentiality, I'm seeking direct contact with HR to avoid rumors among staff. I can provide necessary documentation like diagnosis papers, proposed surgery dates, and doctor's notes for recent sick days. I've heard of others in similar situations facing challenges at work. I believe dealing with HR directly will help minimize office gossip, ensure fair treatment, and allow a possible return post-recovery, estimated at 4-6 weeks. The situation is sensitive due to my age and past reactions to my illness disclosure. I aim to maintain dignity by providing required documents directly.

I placed an order on Monday, July 2, with the order number #[redacted], and am a Barnes and Noble Member. As a member, I expected to receive my online orders in 1-3 business days. Despite my order being shipped on Monday, my package has not arrived by the 7th (after four business days). The ordered item was for a birthday party tomorrow, and I am disappointed that it won't arrive on time. This delay affects my trust in future orders, including my college and prep books. I hope for a resolution to this issue. Thank you for your attention.

While visiting the Barnes and Noble bookstore at my community college, I encountered an unpleasant experience that I feel compelled to share. I asked a bookstore employee if I could purchase scrubs without trying them on due to my work schedule, only to be met with unprofessional behavior. The employee refused, citing turning away other customers as the reason. In frustration, I explained my work commitments, but the employee responded defensively, mentioning her own work obligations. This interaction left me feeling disrespected and frustrated. I believe that all students should be treated with courtesy and respect, regardless of the circumstances. It's disappointing to witness such behavior, especially in a place meant to provide essential supplies to students. This encounter has left a negative impression on me and appears to be a pattern of rudeness toward other students as well, as overheard comments suggested a bias against nursing students.

I visited Delta Community College book store in Monroe, LA with my daughter on September 4, [redacted], to buy her English book. Shortly after leaving, we returned to exchange it for a music book. Surprisingly, the cashier mentioned the return deadline was August 28, [redacted]. Despite having my receipt, the cashier refused the return as the sale was deemed final. It puzzled me that the store continued to sell books without issuing refunds to students. Miss Connie processed my original purchase. Frustratingly, I have been trying to contact the bookstore since 8 am, but no one answers. As a parent supporting a college student, I find the situation disappointing, especially for a community college. I hope the bookstore reconsiders its return policy, considering the circumstances.

I would like to address a concern I had with the store manager in Fairfield, California, to the corporate manager. It seems that the behavior of the manager towards customers is not up to the standard expected by Barnes & Noble. I recently applied for a job at Barnes & Noble with an open availability. However, after receiving a call from the store manager in Fairfield, she informed me that I did not qualify for the job due to my specified hours of availability, which I had indicated as a preference but not a requirement. When I explained that I could be available anytime, she insisted that I reapply and abruptly ended the call. I find this treatment unfair and disrespectful. Despite being a frequent customer at Barnes & Noble, I am now reconsidering visiting this location again. I had high hopes of working there during the holidays for extra income but am truly disappointed by this experience.

On August 22, [redacted], I placed an order for 3 Patterson books: "17th Suspect," "Triple Homicide," and another title I forgot. Unfortunately, I never received the Nook eBooks. I was supposed to be credited with 2 gift cards, one for $8.20 and the second for $25.00, and I provided my debit card for the remaining amount, but the full charge was taken out of my bank account. I've made multiple attempts to contact your company with no success. Please refund the total amount withdrawn from my bank account. I would like to use my gift cards for a new order first. My email is [redacted], my phone number is [redacted], and my address is [redacted] Cascade Creek Drive, Jackson, MI [redacted]. I've been trying to resolve this issue since last month, and I am quite frustrated. Thank you. -David Kennedy.

I visited your Redlands, CA store today. My family and I are regular book buyers and usually visit once a week. Today, there was a long wait to pay as only one cashier was attending to a customer ordering multiple books, which took over 10 minutes. When we asked another staff member to open another checkout, she accused us of lying about the wait time in front of my children. The lack of politeness during the checkout process was disappointing, with no thank you or even a smile. We left feeling disrespected. It seems like long wait times and rude staff behavior are becoming common at the Redlands store. Just thought you should know. Thank you for addressing this issue.

During my visit to your store in Rancho Cucamonga on 10/05/18, I encountered an issue with an employee named Shelley. I observed her being rude and unprofessional towards my family. Specifically, she made my daughter cry by insisting she wait to be helped, even though she was next in line with a question about a book. I believe in first come, first served, regardless of group size. When I confronted Shelley about the situation, she ignored me instead of apologizing. I feel she needs a conversation with someone from your department about her behavior. As a frequent customer who makes purchases in-store and online, I do not appreciate anyone being rude to my family. Thank you for addressing this matter.

Order#[redacted] I placed an order online for item #[redacted] Lego Saturn V on Oct. 8, [redacted], at the price of $89.26 with a $38.99 discount. When I contacted customer support on Oct. 17 at 5pm due to the lack of shipping confirmation, I was informed the item was out of stock. Despite choosing to wait, I received a cancellation email at 7:15pm. Following up on Oct. 18, Sheelah explained the cancellation was due to stock issues and advised me to reorder when available. However, I was disconnected before resolving how to apply the discount. I wish to reorder the item at the discounted price of $89.26. Thank you, - M

On Friday, 10/26/18, around 3:30 pm, I visited store located at [redacted] E Williams Field Rd #[redacted] Gilbert AZ [redacted] with my son. We entered through the cafe area, where he requested a cookie. Our intention was to explore the train sets on the upper floor, as we are regular customers there. As we went upstairs with our cookies, we noticed an older, heavier set lady with blonde hair and glasses, who is an associate, giving my son a displeased look as he ate his cookie while walking. Despite my son's excitement and love for trains, she continued to have a negative attitude towards us. While passing by a service desk, she engaged in a conversation over her wireless headset with another associate, making remarks about children and respect. She then directed a rude comment towards me and my son, insinuating that the store felt like a dollar store. Although I tried to address her behavior, she dismissed me and moved away. Dissatisfied with the treatment, we decided to leave and take our business elsewhere. Our simple visit to purchase a train set and enjoy our day was marred by the attitude of a single unprofessional associate.

Today's in-store experience at Barnes and Noble left me feeling disappointed. 1) I was informed that Barnes and Noble no longer accepts returns against purchase orders. This is a change from my past experiences, where I had no issues returning items against a purchase order before. 2) The customer service representative, James R, lacked customer service skills. He did not assist with pushing the overloaded cart of $[redacted] worth of books, nor did he help with the door or loading bags into my trunk. Given the significant sales my school has brought to Barnes Del Amo, totaling $10k in the last two years, I expected better treatment. I am contemplating closing out my current purchase order due to this experience. In previous visits, I received an upright book truck, but now I am directed to less practical store carts. Returning duplicates and receiving assistance to the car were services I have previously enjoyed. I also miss the email notifications for scheduling in-store book fairs before the school year starts.

I recently preordered the book "The Queen's Colonial" by Peter Watt using my credit card on file. I received an email stating I would get the download on Nook on 11/11/[redacted]. Unfortunately, I never received it. After contacting customer service, I was told that my card company had rejected the payment before 11/11/[redacted]. The representative mentioned sending an email on 11/13/[redacted], which I did not receive. This experience was frustrating as the customer service representative was hard to understand and seemed distracted. I am disappointed and have decided to close my account, as this has happened once before. Despite being a member for almost 10 years, I have not used my discount card or visited a store in three years. My dissatisfaction with the company remains high.

I've been attempting to reach out regarding an issue with my recent order. I bought books by Kristen Gillibrand and Sonia Sodomayor for a women's group holiday party charity event, but I received the wrong book titled "How to Catch a Snowman" instead. Could you please review my order, send me the correct books promptly, and provide instructions for returning the incorrect book? I would appreciate avoiding the inconvenience of returning the item in-store. I prefer online shopping for a reason. Thank you. - Patricia Cockrell

I spent two hours attempting to purchase a $0.99 book called "Cliff Diver" by Carmen Armarta. I added it to the cart, but when I tried to complete the purchase, it kept showing as empty. I then tried using PayPal, but it wouldn't accept it, and it claimed I didn't have an account. After creating an account and retrying, I encountered the same issue. Frustrated, I hope you understand my distress. I am usually a patient person, but this proved to be incredibly aggravating. Please assist me before I have a heart attack! This experience has been quite taxing, and I hope for a resolution. Thank you. Susan R.

Dear Sir/Madam, I am writing to inquire about my request for a complimentary hard copy of the 'Collected works of Oscar Wilde'. I am an avid reader and your assistance in providing this book would greatly contribute to my literary endeavors. As the book is either unavailable or prohibitively expensive in India, I kindly ask for your support in this matter. I am open to any suggestions on how to proceed with this request and I appreciate your consideration. Enclosed are my contact details should you need to reach me for further communication. Best Regards, Krishna Kumar S +91-[redacted] Chennai, India

I received an email about the 3 for $25 sale on November 28th. When I tried to check out on the website, my cart wouldn't open. I also had trouble contacting customer service as the link didn't work and I couldn't find any contact information on the website. The site was down for two days, and when it was back up, the sale had ended. I tried messaging them on Facebook but got no response. Even now, the customer service section of the website is still not working. I'm disappointed I couldn't make my purchase and frustrated by the lack of communication options with the company.

I had a mixed experience at one of your stores. The medium Cappuccino was made incorrectly, which surprised me as the young clerk claimed that's how he'd been making them for a year. My breakfast croissant sandwich turned out to be pre-made and was hard after heating it up. When I asked for the restroom, the customer service woman rudely snapped at me while on the phone. This negative encounter was a stark contrast to the friendly and apologetic attitude of the young man who made the Cappuccino. I appreciate his effort to fix the sandwich situation. Unfortunately, incidents like these affect the overall impression of the store. It's a shame Borders went out of business. My contact information is not for adding to any email lists. Thank you. Tom Letourneau

On December 1, [redacted], I visited the store to purchase Louise Penny’s latest book, "Kingdom of the Blind". While there, I asked a friendly male cashier to set aside a copy for me which he did. As I waited in line, a well-dressed female cashier called me over to her register. When I requested my book, she refused to look for it and asked me to get another copy myself. Due to my disability and pain, I requested that the male cashier nearby hand her the book, but she claimed he was too busy. Despite my polite insistence, she rudely refused until the male cashier eventually passed the book to her. Her tone and behavior were confrontational and disrespectful. Despite my efforts to remain calm, the situation escalated, and she accused me of being rude, referencing a previous encounter from last Christmas season. This unwarranted confrontation left me shaken and upset, as I found myself stammering excuses with trembling hands due to the verbal abuse I received.

Hello, I was checking the status of my order and delivery date, and I noticed that one of my purchases was missing from the shipment. I had ordered two Orbit Key Finders along with some books, but they were not included in the confirmation email. To my surprise, when I checked my cart, which should have been empty, there were over twenty items in it that I never added. I removed all of them and logged out. Upon logging back in to find a way to contact you, I couldn't reach your Chat or Customer Service links due to computer issues. I had to use Google to locate this address. While searching for your contact information, I noticed that there were over $[redacted] worth of items in my cart that I didn't add. Once again, I had to manually remove these extra items. This situation has been quite frustrating, and now I'm unsure of what charges may have been made to my card.