Barnes & Noble Customer Service Issues

I've experienced this issue several times, and today I spent thirty minutes navigating your online ordering system to avail my free shipping as a BN member. The system did not prompt me to indicate my membership status, leading to a $5 shipping charge for my book. Despite attempting to link my BN membership for free shipping as instructed, it resulted in me being locked out for too many login attempts, even after resetting my password. This recurring problem has frustrated me, a loyal BN customer, to the point where I'm considering cancelling my membership. Ordering through Amazon is a breeze compared to this cumbersome process. Sincerely, J. MacArthur

I recently added two gift cards to my Nook account, which showed a $50 credit initially. However, when I purchased two books, my bank account was charged, and the credit vanished from my profile. I contacted customer service but faced difficulty due to the representative's language barrier, making it challenging to communicate. The representative was unable to assist in resolving the issue, suggested canceling my credit card to avoid future charges, and abruptly ended the call without addressing the gift card problem. This experience with customer support is not the first time I have encountered issues. I am contemplating switching back to Kindle due to the superior service they provide.

I attended the educator sale last weekend and found a table offering a "buy 2, get one free" deal on books. Despite picking three books with the sticker, I realized only later at home that I did not receive the free book. After calling and talking to Mike, he assured me I could return them anytime. When I went today, they explained that I did not qualify for the free book due to the 25% discount already applied with my educator card. This situation has never occurred in the past. Since I initially purchased the books expecting one to be free, I had to return them. Feeling upset, I wanted those books and might now have to search online to read them for free. While I hoped to receive the free book owed to me, it seems they are unwilling to honor it. Best wishes in retaining us as customers.

On April 21, [redacted], I placed an order for the Mueller Report with a stated release date of 4/23/[redacted]. Despite receiving a tracking number from HippoBooks-DB and confirmation of shipment by USPS, I have not received my order. The items awaited are The Celtic Collection: Twenty-Five Knitwear Designs for Men and Women by Alice Starmore alongside the Mueller Report. I've lodged a request with USPS to locate the missing package, which must be resolved within seven days before it is classified as "Lost." At this point, I kindly request the cancellation of my Mueller Report order and a refund. I will update you in a week regarding any developments. Thank you.

I called [redacted] at approximately 1:15 pm today, Saturday, May 11, [redacted], at the Daytona Beach store. My inquiry was about 2 books I ordered on May 3, [redacted]. The books are "Slaves of Solitude" by Patrick Hamilton and "20 Thousand Streets Under the Sky" also by Patrick Hamilton. When I called, I was asked for my name instead of my phone number, and then the call got disconnected. I called back and explained my issue to another representative who asked me to wait. After that, I spoke to a different staff member, who seemed to be a manager, and he apologized for the phone trouble. At that moment, I was satisfied. Later, I thought about reaching out to customer service to suggest providing better training for representatives to assist customers and decide whom to prioritize. I don't want anyone to suffer from this, just to inform the authorities about what happened. Thank you.

I visited the Jordan Landing store in West Jordan, Utah, seeking a specific book that had to be ordered. The manager, who initially assisted me, had it sent to my home. Upon receiving it, I discovered it wasn't the book I requested. I returned to the store for a refund, but was met with difficulties. The same manager couldn't process the return for the print-on-demand book he had mistakenly ordered. Despite explaining the error, he was unhelpful and stated I couldn't return it or receive store credit. Feeling frustrated, I contacted customer service, who advised me I could return it within 30 days. Upon returning to the store to get my book and receipt back, the manager's dismissive and unprofessional behavior worsened the situation. Disappointed with the service, I shared my experience with friends and aim for a resolution to get my refund.

Hello, my name is Clem Fisher, and I have a 30-year-old son who is autistic. Today, on 5/14/[redacted], I visited the Braintree, MA store and found books with the subject of "Autism" located in the "Psychology" section alongside books focused on mental illness. There are also books about Adolf Hitler and other psychopaths. Autism is not a mental health condition but a neurological disorder present from birth, a birth defect of the brain. Books on autism should be placed in the Cognitive Science section, which covers neurological science and the brain's functions. Cognitive and executive functions are crucial for individuals with autism. Associating autism with mental health does a disservice to those with autism. Please correct this misplacement to prevent further misinformation about autism.

Hello, I am looking for a book on non-financial asset valuation for developers. Can anyone assist me? Thank you. When determining fair value, it is essential to refer to the IFRS 13 Fair Value Measurement standard which outlines the main principles of setting fair values. It also includes notes on valuing non-financial assets. Fair value is the price at which an asset could be sold or a liability transferred in an orderly transaction between market participants. For non-financial assets, a key rule is that their fair value must reflect the highest and best use from the perspective of market participants, meaning maximizing the asset's value. Consider alternate uses and how they might impact the asset's value. For example, if you plan to develop industrial land but residential development in the area is more profitable, the fair value should reflect the potential residential use after factoring in costs like permissions and zoning changes. Always remember to evaluate if the current use truly represents the asset's highest and best use.

I experienced derogatory comments from baristas at the Barnes and Noble Cafe, including being called "crazy" and a "stalker." These unkind remarks occurred while I was sitting across from the front counter reading a book I purchased at the store and enjoying a latte. As a regular customer at the Deer Park, IL location, I have encountered similar behavior in the past and have previously addressed the issue with management regarding the discriminatory and disrespectful treatment by certain female baristas there.

I ordered the Introduction to Clinical Psychology hardcover textbook by Hecker and Thorpe in late May. The package was scheduled for delivery via UPS Mail Innovations Expedited. Unfortunately, I missed the initial delivery attempt on June 1st, [redacted]. Despite requesting redelivery online multiple times, I never received a notification. Tracking the package has been confusing as the USPS website shows it as "in transit" while the UPS website displays a "local post office exception." When I visited the local post office, they could not locate the package with the tracking number provided. It's been nearly a month of unresolved issues with no clear updates from Barnes and Noble, UPS, or USPS. I am extremely frustrated with the lack of communication and service. I no longer wish to receive the package, but instead, request a full refund and for the package to be returned to Barnes and Noble. Thank you.

To Whom It May Concern: According to your website, your store managers aim to provide an excellent customer experience. However, at the Sherman Plaza store in Evanston, Illinois, store manager Barbara Mitchell and other staff's actions towards my son have deeply affected him. They followed him around the store without cause, causing him to feel threatened. Despite his concerns, when he stated he would involve the police, Manager Mitchell acted in an intimidating manner. Being only twelve years old, my son had to call the police, who supported him during the incident. I intend to escalate this issue with an advocate so that such behavior towards children does not happen again. I will no longer be a customer at your store and recommend you address this incident with the police accordingly.

I have been a long-time Nook customer and received a Nook for my birthday last year. Unfortunately, the first one lasted until November, and the replacement only lasted about three weeks. Despite having a warranty, the store staff claimed I caused the issue by using it while charging. They sent me another Nook without a warranty, but now I can't get it to connect to the internet. I followed customer service instructions with no luck. I'm writing this message on my new Fire instead of my Nook, which has been inaccessible for a week. I hope the company can improve the quality of their products as my old Nook was essential for downloading books. The recent issues have led me to switch to using a Fire tablet for now.

I bought a butterfly farm habitat kit from my local Barnes and Noble store as a birthday present for my child. However, I was extremely disappointed with the product's quality. Although the farm itself looked great when set up, I struggled to fit the net on it properly. No matter how much I tried, the net simply wouldn't cooperate, making it impossible to keep any bugs inside without them escaping. I usually trust Barnes and Noble for high-quality items, but this purchase did not meet my expectations. Unfortunately, I didn't keep the receipt, assuming there wouldn't be any issues. Even if a refund isn't possible, I hope my feedback helps improve the selection of toys at Barnes and Noble for other customers looking for science-based gifts like this one.

I have yet to receive my order, can you please provide an update? Dear Roger, I have not received the order for Future Sound of Egypt, Vol. 4 as listed in the Billing Summary email sent on June 5, [redacted]. The total amount charged to my credit card ending in [redacted] was $29.55. Could you please assist me with this matter? Thank you. Sincerely, Roger Nessier

I placed an order on July 12th, in the morning. Khloe confirmed my email and provided an order number, mentioning a confirmation email would follow. No email arrived, prompting me to call in the evening of the same day. Glenda verified my order and email. As of July 15th, I am yet to receive any confirmation. Speaking with Leigh, I was assured the order was on its way, due by July 18th. The email was apparently entered incorrectly. Leigh couldn't rectify this in the system. I was advised to change it on the next order or create an account to avoid these issues. Despite providing and confirming the information multiple times, the email glitch persisted. I am a loyal Barnes & Noble customer despite this confusion; I sincerely hope this can be resolved to enhance customer service. Thank you, Janie Davis; [redacted]

I enrolled in the Barnes and Noble Membership card back in November [redacted]. However, I haven't been able to use it due to an issue with my name being incorrectly entered. After contacting customer service, the problem was resolved, but I'm frustrated by the inconvenience. I'm puzzled as to how my maiden name was associated with my account since I haven't used it in years. It's disappointing that store employees push memberships without ensuring a smooth sign-up process. I'd appreciate it if Barnes and Noble could adjust my membership start date to today, July 23, [redacted], considering I haven't benefited from it since signing up. The whole situation has been quite absurd.

During my trip to the United States last year, I bought some books at Barnes & Noble where the saleswoman assured me I could get a membership with a discount and no automatic renewal. I specifically asked her twice to confirm this since I'm from another country. Unfortunately, it appears she misled me as I've been charged for another year of the membership without my consent. I am extremely disappointed by this situation and request an immediate cancellation of the subscription. This experience has been quite frustrating, especially coming from a respected company like Barnes & Noble.

I replaced my Nook a year ago when B&N stopped supporting the first edition, opting for a Glowlight 3. Recently, the lower left corner faded and a horizontal line appeared within a year of purchase. While still readable, the issue worsened when the Nook, housed in a hard case, got distorted after a 165lbs sit down. Despite not putting my full weight on it, the damage was significant. Customer service mentioned I'm out of warranty and couldn't assist. Disappointed that loyalty yielded no support, I have decided to end my patronage after years of business.

During the recent promotion, it's disappointing that all the book bags were gone on the second day, especially for an 86-year-old loyal customer who went through the effort to get to the store. She was excited about the book bag and planned to use it for her book club. Running out so quickly can leave many customers feeling let down, as though it were a bait-and-switch situation. It would be great if the store could provide her with a bag and consider making more for others who missed out. These little gestures mean a lot to customers who can't easily get to the store, like my friend who treasures books and sees reading as a way to pass the time.

I ordered a signed copy of A Better Man by Louise Penny over a month ago for $20.29. Today, I noticed the book is available for $17.39. My order is on its way and might arrive by Saturday, August 31, [redacted]. I was disappointed it wasn't shipped to reach me on the release day. I had ordered three books from Amazon last Friday morning and received them by noon on Saturday. It seems like BN could have shipped my order earlier. I hope this feedback reaches someone who cares as I am not looking for a generic apology. I believe BN needs to improve its delivery to compete effectively. Please forward this message to the new CEO, James Daunt. Thank you. - F&E P. [redacted] Red Willow Rd, Stow, OH [redacted]. Order Number [redacted]. [redacted]