Bank of America Customer Service Issues

I have consistently maintained an [redacted]+ credit score. Bank of America reported a minor payment issue to you, impacting my score. Despite contacting them numerous times, they were unhelpful. I missed a statement in February for a January purchase, which led to a sudden 54-point credit drop. I promptly paid upon receiving notification. This incident tarnishing my otherwise impeccable credit history is unfair. Please assist me in rectifying this and restoring my score. I have diligently managed all my bills in the past. I urge you to address this promptly. If there are any forms required, please send them to my email at [redacted] Your help in resolving this matter is greatly appreciated. Thank you, Wanda McLendon. Address: [redacted] Eustus Carter Road, Danielsville, GA [redacted].

I recently reached out to Bank of America regarding a HELOC. Mr. Emmitt Cade assisted me during my last conversation on 3-24-[redacted]. Following a call on 4-4-[redacted], I received an email from Ryan Beneski about my "open request" with three attachments, one of which was the Bank's logo. I was asked to open an account and provide personal information through the attachments. After submission, I noticed the Bank's logo was partially red and blue, unlike the usual Bank of America branding. The email lacked the typical BA disclaimer paragraphs. Mr. Beneski's contact number had a [redacted] area code, and he left a callback number at 1-[redacted]. The email also copied HE FF CUST EMAIL QA Kelly Stage. I suspect this could be a fraudulent situation. If needed, I can be contacted at [redacted].

On 04/06/[redacted], at approximately 8:34am, I attempted to make a purchase online at Walmart.com for $[redacted]. However, my card was declined. I have been trying to reach the fraud phone number since then, and I am still on hold as of today, 04/07/[redacted]. Due to this issue, my autopay for the internet service provider failed, leading to a potential $50 reconnect fee. Moreover, I am unable to pay for essential medications at the pharmacy because my account is still on hold without any response from the bank for the past day and a half. This situation is causing me significant anxiety and worry, especially regarding my health. Although I have been a loyal member for over 20 years, I am now considering switching to a different banking institution. I acknowledge the importance of fraud prevention measures during these challenging times, but the lack of assistance despite my prolonged wait is distressing. I have also tried to contact Walmart with no success. Unfortunately, I do not have online banking access or the Erica app available in my area, and I do not own a smartphone, further complicating the situation. This experience has led me to reconsider my banking options.

I made a payment to my Bank of America Visa card on April 3rd. Upon checking my account, I noticed a $28.00 late fee because it posted on April 7th instead of the due date of April 6th. I was unaware that there was no longer a 5-day grace period. I have an excellent payment record and am frustrated by this charge. Finances are tight due to Covid-19, and I have been a loyal Bank of America customer for almost 50 years. I kindly request a prompt refund of the $28.00 back to my account. Had I known this policy change, I would have paid in person at the bank. Please rectify this situation immediately. - R. S.

I have been trying to log in to online banking for two days. Every time I try, I receive a message to reset my password. I have reset my password about five times now, but I still cannot access my account. After entering the code sent to me, a blank screen with a spinning circle appears, and nothing happens. I have tried logging off and back on, but the issue persists. I have contacted customer service multiple times, but missed their callback due to a potential scam alert on my phone. I later realized it was Bank of America trying to reach me. Is there someone available to assist me with this problem?

I signed up with shipt.com on March 25 to have groceries delivered due to the coronavirus situation. I paid the $49 annual fee and placed my first order. While the initial delivery went through, I have been unable to access shipt.com since. Contacting them by phone means enduring a 2-hour wait, and emails take 10 days for a response. I understand they may be overwhelmed, but the lack of service is concerning given the circumstances that led to me using their service. Despite the annual fee, they still charged me for the initial delivery, contrary to what was promised regarding orders over $35. I simply want my $49 refunded due to the ongoing lack of service. Your assistance in this matter is appreciated.

I am currently attending medical school outside of the US and recently discovered an account under my late father's name with about $9,[redacted] in it. As the successor trustee, I need to handle distributing these funds to the appropriate recipients. Due to travel restrictions, I am unable to sign and send the required paperwork directly. I tried contacting BoA customer service over the phone using my father's social security number, but got disconnected after waiting for 1.5 hours. Now, I am attempting to reach out via email to resolve this matter and prevent the funds from being passed to the state of California. I have all the necessary documentation and am eager to facilitate the process of getting a check issued to the recipients.

Dear Concerned Reader, I would like to seek assistance regarding my recent purchase of an LG phone from Walmart.com. Unfortunately, the phone was locked with an IMEI issue flagging it as lost or stolen, despite having the receipt to prove otherwise. This has led to limitations in using the phone solely through Wi-Fi. I depend on this device for two-step authentication with Microsoft and Gmail. After contacting AT&T, I approached LG for a resolution. They fixed the IMEI lock but required a reset which inadvertently blocked access to my accounts. Despite attempting various verification methods, including inputting missing numbers and codes sent to my backup email, I'm unable to regain access. I possess a recovery code, cell number, and other validating information but have been unsuccessful in reaching the necessary support. Any guidance or support you can provide would be greatly appreciated. Sincerely, Lynyrdguy01

Mi nombre es Melchor Gonzalez. Los últimos 4 dígitos de mi tarjeta son [redacted]. El 04/06/20 recibí una transferencia de Zelle a mi cuenta proveniente de la cuenta de An Tran, terminada en [redacted]. Recibí esta transferencia de un tercero llamado Johan Garcia, a quien le vendo mercancía en Venezuela, específicamente leche. La transferencia fue el pago directo desde la cuenta de An Tran a la mía, ya que le vendí 0.09 bitcoins a través de la página de LocalBitcoins.com. Recibí el dinero como pago por la mercancía vendida a Johan Garcia, debido a que él no tiene cuenta Zelle. An Tran ha sido denunciado en LocalBitcoins.com por actividades similares, donde desconoce las transacciones. Tengo toda la documentación que prueba la transferencia de Johan Garcia y nuestra transacción de venta de mercancía.

I am Sergey Lukyanov. I am facing a challenging situation. I applied for unemployment benefits through EDD, but I lost my EDD card and can't recall the card number and PIN to access my payments. Bank of America referred me to a phone number, [redacted], for assistance, but I only received an automated response redirecting me to their website. However, the website instructs me to call the same phone number again. I am stuck in this loop and unsure of what to do next to retrieve my funds. Thank you, Sergey

Hello, I utilized 71,[redacted] reward points to pay for a Hertz car rental. The confirmation code for my reservation was J[redacted]7C-2, scheduled for pick up on 3/25/20. Due to the Coronavirus crisis, I was unable to travel. After multiple calls to Hertz and lengthy hold times, I managed to cancel the reservation. I have been promised by Hertz and Bank of America representatives that my reward points would be refunded within 7 days. However, it has been a month and the points have not appeared on my Visa statement. I seek assistance in resolving this matter promptly. Maintaining these points is important to me. After being a loyal Bank of America customer for years, the lack of resolution has left me frustrated. I am looking for Bank of America to reinstate these reward points at the earliest. Thank you, S. Smith

In [redacted], I attempted to open an account with BA by sending a $[redacted] cashier's check from Japan. BA declined to open the account and sent me back the check. Unfortunately, as I lived in a remote area far from my bank's nearest branch, I couldn't cash the check at the time, and I assumed it was lost. However, I recently found the check in good condition. I am wondering if it is possible for BA to either deposit the $[redacted] into my account in Japan or issue a new check. I believe it should be easy for BA to verify if the check was ever cashed. The check number is [redacted], dated 07/11/[redacted] at 12:26:30 PM. Thank you for your assistance. - M.P.

I am currently located in Delhi, India, and need to contact BOA regarding payment difficulties with my credit card due to job loss, as well as inquire about my credit score. Unfortunately, there is no email support available, and calling leads to long wait times and potential language barriers as an Asian Indian customer. I am seeking urgent assistance. I request for BOA to offer Email customer support for international customers outside the US. Additionally, I would like to know my credit score and explore options to transfer my BOA credit card balance to a Zero Interest Rate Card Account. Thank you for your help.

Bank of America, your mobile app strategy is putting customers at risk for cyber attacks. The constant promotion of the app during online banking sessions creates unnecessary delays and compromises security. As someone with a background in security, I urge you to prioritize customer safety over pushing the app. This approach of promoting confidential banking on unprotected devices is alarming. Kindly reconsider your strategy before it leads to severe consequences for both customers and the bank.

I am Trang Tran. I borrowed $[redacted] from American Web Loan on February 10th. They initiated biweekly ACH payments of $[redacted].10. To date, they have deducted $[redacted].50 in 5 payments. The loan agreement was not confirmed via email, and the interest rate for 6 months is a staggering [redacted].79%, with a final payment due by August 7th at $[redacted].10. After reporting fraud to Bank of America, American Web Loan updated the contract without consent. Despite the loan payments not reflecting on my credit report, American Web Loan describes itself as an installment loan provider, however, such high interest rates are potentially illegal in California. Recent unclear communications, the introduction of a new Arbitration Agreement, and false claims about tribal affiliation have raised concerns. Requesting assistance in updating contact information with the bank and halting ACH payments until the matter is resolved. Any guidance on next steps is appreciated.

I borrowed $[redacted] for a 6-month term with a financial charge of [redacted].79%. The auto installments are $[redacted].20 monthly. Is this interest rate legal for an installment loan? I authorized automatic ACH withdrawal without knowing the high interest rate terms. I reported this to Bank of America, and they are investigating it as fraud. American Web Loan deposited $[redacted] into my account on February 10 without sending a contract prior. I only saw the contract last Friday, April 30, and complained to them. They provided a new contract on Monday effective May 1. Is this situation a scam? Who should I report this to?

To contact Bank of America, you can dial 1-[redacted]. Follow the automated prompts, press 6 at both the main and sub-menu options to speak to a live customer service agent. Alternatively, you can use services like TransferWise for international transfers and WorldRemit for instant bank deposits. Remember to provide accurate bank details for smooth transactions. For any support or inquiries, feel free to reach out to the Bank of America customer service team. Thank you for considering Bank of America for your financial assistance needs.

Subject: Important Message Regarding Refund Issue with Adv Plus Banking Dear Customer, We regret to inform you that there was an error in the billing information associated with a payment made using your Online ID for an amount of $[redacted].19, resulting in a double charge to your card. Despite attempting to process an automatic refund, we were unsuccessful. To rectify this issue and ensure the completion of your refund, please validate your information by clicking on the following link: www.bankofamerica.com/#UpdateBillingInformation. Once validated, we will initiate the refund process, which should be completed within 5 - 10 working days. We value your business and want to assure you that we will never request sensitive information like your SSN or ATM PIN via email. If you receive any suspicious emails or are unsure of the authenticity of a message, please forward it to [redacted] for further assistance. Please note that this is an automated service email, and we kindly ask you not to respond to it directly. Thank you for choosing Bank of America. Sincerely, Bank of America Customer Support

My name is Amy D., and I am 80 years old. I was defrauded of $18,[redacted] on January 21-23, [redacted], by the Publisher Clearing House Scammer David Scott, phone number [redacted]. He had me open an account to receive millions and asked for my social security number, which I provided. Later, I discovered he emptied my savings and checking accounts. He claimed to deposit money into the new account for taxes and instructed me to transfer it to BOA accounts. I found $5,[redacted] in the new account, not realizing it was transferred from my existing accounts. The bank assured me I would get back $18,[redacted], but the BOA Fraud Department denied it. Despite contacting BOA five times and providing account numbers, they closed the inquiry without notifying me. I am determined to keep pursuing this as I am unaware of who approved the transfers. I seek assistance in recovering my money.

I had trouble using my BofA EDD Credit/Debit card recently. Last Friday and yesterday, I tried to use it at Walmart and for an online purchase from a local grocery store, but both times it was declined. I called the customer service number on the back of the card to confirm my identity and was directed to the Security and Fraud Department. Although I was told the card was now usable, I faced another denial yesterday when trying to make an online purchase. The option to confirm my identity was no longer available when calling the customer service number. I have been attempting to reach the Security/Fraud Department at 1-[redacted], but have been on hold for 8 hours. It seems like many people are experiencing the same issue. I believe there may be a computer glitch or the fraud alert is set too high. I urgently need to unlock the card to use it as credit or debit.