Bank of America Customer Service Issues

Dear Gyorgy Pocz, I recently received your email concerning the sizable sum of money. It seems to be related to a Winning Prize/inheritance fund that you were unable to finalize due to issues with the transfer pin code. The World Bank, United Nations, and Paris Club have taken steps to ensure the safe delivery of your funds through an ATM Master Express Credit Card, with a total amount of $5,[redacted],[redacted].00 USD. To proceed with the shipment of your card, kindly provide your delivery address, full name, phone number, occupation, age, and gender. You will also need to select a courier service for the delivery process. Note that you will be responsible for the delivery fee. Please respond promptly with the required information for further instructions. Sincerely, Mr. Michael D. White

I need assistance with removing a block on my debit card (again). The fraud detection system at BOA is causing frequent inconveniences, requiring me to call regularly to have the block removed. I believe a more efficient algorithm is necessary to improve customer satisfaction. Despite my desire to switch banks due to high fees and questionable practices, my family's financial ties make it challenging to do so immediately. I hope this message conveys my frustration and urgency to unblock my debit card promptly.

I received an email from Bank of America regarding unusual debit card activity on January 8, [redacted]. The email mentioned transactions that I do not recognize on a credit card that I do not have. This is the second email of this nature, and after contacting Bank of America in Barnegat, NJ previously, they found no records of a credit card linked to me. I suspect email fraud and need assistance in resolving this issue, as I do not have a credit card with Bank of America or any recent transactions as mentioned. I am considering reporting this to the Better Business Bureau and consumer protection agencies. Thank you. - C.M. Rively

I received a letter from BofA about the monthly maintenance fee for my BofA Advantage with Tiered Interest Checking account no longer being waived. Previously, the fee was waived as my income was directly deposited, initially from my employer and later from Social Security. I am unsure if this option for fee waiver has been removed. A

I am experiencing difficulties accessing my online account. The website does not recognize my password. Despite attempting to create a new password multiple times, including using the one generated by the site, it still does not accept the new password. This cycle has repeated for over 5 hours since last Friday. Technical support suggested clearing cookies on my iMac, which I have done, but the issue persists. My account number is [redacted]88, and the home mortgage is under my name, Donald D. Brown. Urgently, please contact me at [redacted] as soon as possible.

I recently had a dispute with my company regarding a name change, which led to a fraud claim. I resolved the issue by paying the correct amount, but Bank of America refunded me the disputed sum and then charged me again later, resulting in double payment. The dispute numbers involved were [redacted], [redacted], and [redacted]. I made a direct payment from my debit account on 12/23 for the initially disputed months and some future ones. I am unsure where the reimbursed money went and why it was charged back. As I am currently in Europe, I am looking for a direct contact number to avoid long hold times and potential high phone charges. Thank you.

I need assistance with charges and disputes. I mistakenly reported fraud, and BoA refunded me. Subsequently, my internet was disconnected, and I discovered the company had changed its name without informing me. To restore my service, I paid the disputed amount and several additional months in advance. BoA mistakenly collected the funds again upon realizing it was not fraud. As a result, I have overpaid the same bills and need help reclaiming my money from Bank of America since the company was already compensated for my balance. Thank you, K. Huber.

I placed an order for roses on February 5th for 50 roses priced at $70. However, the merchant charged $[redacted] to my debit card without my authorization. Despite multiple emails, I haven't received any response from them. Additionally, they failed to provide a tracking number as promised. After checking the Better Business Bureau, I discovered a pattern of similar issues and unresolved complaints against this company. I am now seeking to cancel this transaction entirely.

I reported a possible fraud issue during a call last night. I agreed to a new card and requested it be sent to a specific address. Unfortunately, the BOA representative made an error and sent the card to the wrong address. I was advised to call back with my son on the line. Despite being informed the number was available all night, every call resulted in a message saying the line was closed. The following morning I called again with a minimum 1.5-hour wait time. The fraud department's wait time was estimated to be 4-7 hours. This extended wait time did not seem reasonable to me. By the time I reach someone, the card will likely have been sent to the incorrect address. This has caused inconvenience as my son is at school without his card. I have been a loyal customer for many years and am disappointed with the quality of your customer service.

I reported an identity theft issue at the end of January. After spending a while on the phone with a lady from the fraud department, I was told that I would receive a letter or packet within 10 days. It's been more than 10 days now, and I haven't received anything yet. I've taken steps like freezing my credit and notifying the local authorities and the Consumer Trade Commission. Should I still be waiting to hear from Bank of America? Thank you, J. Meikle

I am extremely upset because the Bank of America recovery department withdrew $[redacted].65 from my savings account without my consent. Despite speaking with supervisors and managers, the issue remains unresolved. This has put me in a financial crisis as I need these funds for my bills. I tried reaching out to the fraud department as I did not authorize this withdrawal, but no action was taken. The lack of care from the customer service team is unacceptable. I am in desperate need of someone higher up to assist me in getting my money back into my account.

Hello, my name is Lavinia. I have a bank account with Bank of America. I am experiencing an issue with receiving my tax refunds. Both my federal and California state tax refunds have been approved and sent to my account, but I have not received the wire transfer yet, even though it is past the due date. I am currently not in the U.S., so I am unable to address this matter in person with a bank counselor. Any assistance you can provide to resolve this issue promptly would be greatly appreciated. Thank you.

I obtained a home mortgage through Bank of America in [redacted], followed by a home equity loan in [redacted]. I paid off the home equity loan in [redacted], with payment schedules provided by the bank. When I sold my house in [redacted], the agreement stated the home equity was closed unless any amount was still owed. The title company confirmed the current payoff amount for the home equity is $0. Documents, including proof from the title company, an agreement to close the home equity, and a fax from Bank of America to the new mortgage company showing no amount owed, all support the closure. However, in December [redacted], Bank of America claimed I owed $1,[redacted] for outstanding home equity debt, which I disputed. Even after contacting the bank and sending proof, there is still a derogatory notice on my credit report. Despite my efforts, the issue remains unresolved. I seek acknowledgment and financial compensation of $[redacted] per year for the inconvenience endured over seven years. Your attention to this matter is appreciated. Thank you.

Subject: Request to Cease Communication To the Collection Department, I am currently dealing with severe financial difficulties and have sought legal advice regarding my situation. Due to my age and disability, I am unable to work, and after careful consideration, I am considering options like bankruptcy. I have incurred debts totaling over $45,[redacted], including those related to my credit cards. Given my circumstances and legal counsel's advice regarding being "judgment proof" under RCW 6.15, I kindly request that all communication cease regarding the mentioned accounts. My only sources of income are Social Security and SSI payments, which are protected from garnishment. Please refrain from contacting me by phone as I work through this challenging period. Thank you for understanding and for your cooperation. Sincerely, Joan P.

I attempted to make a purchase from an online Canadian Pharmacy last night for $[redacted].60 using my BOA Mastercard ending in [redacted]. Unfortunately, the authorization was declined twice. After trying to contact BOA Support at the [redacted] number on the back of my card, I was unsuccessful. I received an email alerting me of a possible misuse of my card which led me to a BOA website showing my recent transactions, including the declined ones. I confirmed the recognized transactions but chose not to approve all of them, triggering a card replacement due to suspected compromise. However, I only wanted to approve one declined transaction, not both. Changing my card number will be inconvenient as I have multiple monthly charges set up. I kindly request not to change my card and to reactivate my existing account. Your assistance in resolving this mix-up is greatly appreciated. Thank you. -J.W.

I have recently experienced identity fraud, with someone getting hold of detailed personal information such as my name, Social Security number, date of birth, and address. The individual attempted to open accounts with PNC and USAA, as well as a credit card, but my LifeLock insurance and alert system helped prevent these attempts from being successful. Despite this, the person almost convinced the USAA fraud department that they were me. Although there have been no known attempts on my Bank of America accounts, I want to ensure they remain secure. While I currently receive alerts for account activity, I am interested in learning about any two-step verification processes available to add an extra layer of security to prevent unauthorized transactions on my phone. My name is Harold Butler.

I am the conservator for Bruce D.K. Regarding card/account ending in **[redacted] with a balance of $8.84 due 04/12/[redacted], I'm puzzled by its existence and charges. I paid off the cards on 03/02/[redacted] per your employee and closed them. A transfer of $[redacted].21 was made on 03/02/[redacted] for this card (ref. #HQVG38JDT) closing the account. A refund from B of A of $9.37 happened on the same day. However, a bill of $8.84 for interest appeared on 03/15/[redacted]. I'm confused as Bruce hasn't used this card since over six months now due to his hospitalization since 09/[redacted]. I need clarification on these charges and assurance of account closure to prevent further issues.

I purchased Terminator bookends, and the seller has been claiming for over three weeks that they shipped them. The seller's excuse about carriers not having any information because of switching carriers doesn't make sense. It's now past the delivery date on eBay, and this seller, Salveo Department Store U.K., has a bad reputation for this type of behavior. They seem to be using the current situation with the coronavirus as an excuse, but I have received other items on time recently. Some reviews suggest that they might not be a legitimate company, but I believe they are just delaying and deceiving customers. I am requesting a refund for my purchase.

I have faced significant frustration with resolving this issue due to poor customer service channels. Contacting by phone has resulted in long wait times. If this matter is not resolved promptly, I am considering closing my BofA accounts in favor of a more responsive bank. The issue involves a check I deposited at an ATM, which was not recognized or returned. Despite repeated attempts to contact the bank, I was unsuccessful. I realized several days later that the missing check was amongst others deposited on March 20, [redacted], possibly for around $[redacted] from either Regence or Medicare, made out to me. Moving forward, I am unsure of my next steps. Thank you. Fred C. [redacted] [redacted]

Hello, I am a customer of BOfA. I forgot my online ID and password, so my account got locked due to multiple incorrect attempts. My debit card expired in July [redacted], which is making it difficult for me to recover my account information. I did not provide my social security number while in the United States. Additionally, I am uncertain about my debit card PIN number. The customer service phone line has been busy for three hours, and it seems impossible to reach them. I am worried because I am currently in China and have not accessed my account in 18 months. I was notified that if I do not access it, my funds may be considered abandoned and forwarded to the US government. I wanted to use the online service, but I cannot log in. I am hoping to chat with someone online. You can verify my information using the email address associated with my account. Thank you for your assistance.