Bank of America Customer Service Issues

I used the drive-up ATM and received a blank receipt. When I went inside and spoke to a teller about the issue, they mentioned they are not responsible for the ATMs and continued with other tasks, which I had difficulty hearing due to their mask. I suggested they put up a notice about the printed receipt problem, but they reiterated they were not in charge of the ATMs. I also recommended using email receipts temporarily, but they did not show interest. I plan to reach out to BoA to share my experience and highlight the poor customer service. It's frustrating to have lengthy wait times to speak to a support representative who may not even care, as it seems the senior executives are not concerned either.

As a retiree from Bank of America located at Convent St. Bldg. in downtown San Antonio, Texas, I urgently require copies of my checking account statements from March 17 to May [redacted]. I am planning to collect these documents at the Bank Center in Harlandale. Due to being slightly disabled at 83 years old, I hope these copies will be prepared for me when I arrive, as they are needed for the nursing home where my husband is located. Your assistance in this matter would be greatly appreciated. Thank you, Cristina Razon Martinez.

For the past week, I've been attempting to pay my bills online through the "Bill Pay" feature, but I've encountered an issue. When I click on the "make payment" button, it does not accept it. Despite contacting customer service multiple times, I've been informed that they are aware of the problem and are working on it. This lengthy resolution process is unsatisfactory. I prefer not to switch to mobile banking as an alternative. I have relied on the bill pay function for the last twenty years.

Celia Garvin, account number [redacted], recently received a form letter from BOA FH2 on May 3, [redacted], denying two fraudulent claims amounting to $[redacted].38 on March 31 and $99.86 on April 2 for gas purchases. Celia is upset because she has never spent more than $45 on gas for her Toyota RAV4, never bought gas in Davie or Boca Raton in Florida, and has never purchased gas from Shell or Mobil due to their high prices. Despite maintaining an excellent credit history with BOA, Celia expects an immediate apology and removal of the unauthorized charges. Otherwise, she is prepared to close her account with BOA and explore legal options.

I have recently corresponded with Mr. Bernard Hays and Mr. John Stevens from Bank of America regarding important matters. It appears that due to the current circumstances with the Covid-19 pandemic, there have been changes in the delivery of checks. To ensure efficiency and safety, they are requesting banking information for a direct wire transfer instead. Please provide an account number and routing number from a major bank for the transfer. This new process aims to expedite the receipt of funds securely within 48 hours. Be assured that special Encrypted Security Codes will be provided by the Homeland Security Department for each transfer. Your cooperation is appreciated during these challenging times. Thank you for your attention to this matter.

Subject: Dispute Regarding Transactions on Account Ending in [redacted] / [redacted] To the Bank of America Fraud Department, I am writing to request a time and date stamp for the attached transactions, excluding the one labeled as a fraud dispute. These transactions were made using my wife's card, specifically at Shady Pines in Selinsgrove and Lititz, Pennsylvania on 08/10/19. The details of the time and date stamp will help pinpoint the locations where these purchases were made. If you are unable to provide this information, I urge you to remove the fraudulent charge from my credit report. Despite my efforts, I have not received the necessary details to prove my innocence regarding this charge. I believe that the codes shared with me in relation to point of sale transactions, specifically code 05 for in-person chip reader and code 09 for swipe transactions, support my claim that the purchases in Lititz were swipe transactions. I take pride in my long-standing relationship with Bank of America, demonstrating a history of prompt and complete payment. Prior to this incident, I consistently maintained an outstanding credit record. It is baffling that the discrepancy of a $[redacted].00 charge could tarnish my creditworthiness despite my track record of managing larger sums responsibly. I turn to the Fraud Department with the expectation that such issues are addressed promptly and effectively to protect customers like myself from such unfounded charges. Thank you for your attention to this matter. Kind regards, David H. [redacted] Muldrow Lane Chapin, SC [redacted] [redacted] [redacted]

I recently received an email that appears to be from Bank of America regarding a telegraphic transfer of funds. The message claims to be from Paul M. Donofrio at a New York branch office. It states that a substantial amount of money is to be transferred into my bank account as part of a UN compensation program. The email asks for personal information such as my full name, phone number, home address, age, and bank account details. The sender's email address is [redacted] I am unsure if this email is genuinely from Bank of America or if it is a phishing attempt to acquire personal data. Any insight would be appreciated. Thank you. - Dariusz Suszynski

I had three resolved claims with the vendor. One was for a publication in the Triad NC Business Journal for $[redacted], but I never authorized recurring charges, which I strongly dislike. To make matters worse, being furloughed from the hotel industry due to the current situation leaves little hope for covering these unexpected expenses. Additionally, I was billed for products like female vitamins that I never bought or received due to recurring billing. British Airways asked for supporting documents, but I don't have any since these items may have been purchased by my late wife. They have issued a credit already after numerous frustrating calls with long wait times. This sudden decline in their service quality is unacceptable. I used to trust their service but now find their actions concerning. I have settled most of my credit card bills, except for British Airways. Kevin Dowdell

After receiving a check from P&G for shares I sold, I plan to deposit it at BOA. Unfortunately, my bank branch is closed due to COVID-19, leaving me unsure of the check's validity timeframe. I'm worried and seek guidance. Can BOA assist remotely? I'm eager to know when my branch will reopen. The uncertainty is causing stress. Any contacts for assistance would be helpful. Hoping my familiar BOA branch reopens soon. Your help is greatly appreciated. Thank you for addressing my concerns during this challenging time. Regards, S.

My name is Nicolas B., and I'm having trouble accessing my checking account ending in [redacted] with BOF. I received a service inactivation notice for bill pay due to inactivity since June [redacted]. Despite being informed my account wouldn't close without notice, I can no longer log in to the website. I suspect it may have been closed without notification. I'm currently in Argentina due to COVID-19 and won't return to the US for a few months. I need access to my account urgently. Can you assist me in recovering it or setting up a new one, preferably retaining the original? Thank you. Regards, Nicolas B.

I am facing a troubling situation with the bank's handling of my husband's power of attorney for my elderly mother's account. Despite providing all required legal documents, including a notarized POA document, we have been met with numerous obstacles. The insistence on a new notarized signature card for a deceased account holder is both unreasonable and distressing, especially considering my mother's current health condition. The lack of flexibility and empathy in this matter is deeply concerning, and the customer service experience has been disappointing and unhelpful. We are determined to resolve this issue and will be seeking a new financial institution after navigating through these frustrating challenges. Your bank's approach to this sensitive situation has been unacceptable, and I am prepared to take further action to address this mistreatment.

I have been trying to reach Bank of America's customer service for almost two weeks to help my husband with an issue regarding his Social Security Income Benefits. Even though he no longer has an account with Bank of America, we need the old account's information to set up a Direct Express account for his benefits. The automated system asks for an account or card number when I call, creating a frustrating loop preventing me from speaking to a live representative. This situation is urgent due to additional issues with his mail address.

I am considering withdrawing my funds from Bank of America. It concerns me that my money may support causes like Black Lives Matter, which I perceive as backed by communist ideals. I believe they do not truly represent the black community. If they truly cared about black individuals, they would not engage in destructive actions like burning down black-owned businesses or harming black law enforcement officers. I suggest doing thorough research and gaining knowledge on this issue. I look forward to hearing your response.

I need help with a fraudulent account that should have been closed after a phone conversation in April [redacted]. The account ending in [redacted] was closed later but not before someone racked up $[redacted] and filed for bankruptcy, leaving me responsible for the charges. When trying to contact the bank by phone, I only received sales pitches and no resolution to my issue. All correspondence about the fraudulent travel rewards account was in Spanish, a language I do not understand. I have never received any statements regarding this account other than a fraud notification dated June 4, [redacted]. Every attempt to reach the bank in the past about fraud has been unhelpful and time-consuming. I seek a timely resolution to this matter. Thank you, David R.

I recently received correspondence from a company named Money Network regarding an account ending in [redacted] said to be a deposit account from my employer. They are requesting that I receive a new debit card from them. The account is supposedly issued by Bank of America, however, the only debit card I had from BofA was an EDD card that expired in May [redacted]. I have not used any other card provided by them. When I called their customer service line, they requested the last 6 digits of my SSN to speak with a representative, which made me suspicious and I ended the call. Could this be a scam? The letter mentioned potential fees if I don't update this card. The letter was from Money Network with the address: Money Network MNCOG, One Wester Maryland Parkway, Hargestown MD, [redacted].

I recently received my new debit card which included a $5.00 charge, along with an additional $15.00 for expedited delivery. Unfortunately, I did not receive a PIN number with the card. After calling customer service and being provided with a PIN of [redacted] (the last four digits of my card), I attempted to use it but it did not work. I believe I should have been informed that the $15.00 fee was irrelevant, and perhaps it shouldn't even be an option. More comprehensive training and transparency are needed in these situations. I kindly request a refund of the expedite fee to be credited back to my account. Thank you, William L. Burchard.

Since this morning at 8 AM, British Airways has been giving me the runaround. They even directed me to Quicken. The issue is Quicken not downloading account information online. All my Merrill Lynch data is coming through alright. The error code is OL229A, which Quicken says is a bank problem. I find it terrible the way they are treating people, especially preferred customers. -G.E. Porter

For months, I have been trying to resolve an issue with the EDD. Someone gained access to my account, resulting in me being locked out. Despite contacting EDD tech support, they were unable to assist me as I couldn't provide the correct address. Subsequently, I had to cancel all the cards the individual fraudulently created. After implementing a password on my account, I thought the issue was resolved, making it impossible for someone to order a card on my behalf. Unfortunately, I am now facing a different crisis. Recently displaced by a house fire, I find myself homeless, without food, adequate clothing, or shelter. Desperately needing access to my funds, totaling $10,[redacted], I asked EDD to expedite the process by Western Union. However, they failed to approve the money transfer, leaving me in dire straits and struggling to survive on the streets.

I recently discovered that a second mortgage was taken out on my home without my authorization. The document was unearthed while I was in the process of refinancing. There is a $28,[redacted].94 balloon payment due when my mortgage is up, which I was unaware of. The paperwork was prepared by Terrise Sharpe on January 24, [redacted], and notarized by Raymond Lloyd Hoover on March 17, [redacted], even though I have never met with a notary. The second mortgage, which has no payment or interest history, was taken out six years after I bought my home. The name Benjamin L Miller was forged on this document. I had the signature reviewed and confirmed that it does not match mine. Carrington, who now owns my mortgage, has no record of this second mortgage. Please contact me urgently regarding this matter.

Subject: Request to Reopen Bank of America Accounts I have been a loyal Bank of America customer since [redacted] and [redacted], holding accounts 4[redacted] 8[redacted] and 4[redacted] 7[redacted], respectively. I was surprised to receive emails stating these accounts were closed due to inactivity, as I have always paid my bills on time. The sudden closure has jeopardized my credit line of $20,[redacted], impacting my credit score and financial stability. I respectfully request the reinstatement of these accounts and urge for a copy of my credit report to address any negative consequences. This unanticipated decision has made me hesitant to engage with Bank of America further. I await your response and hope for a positive resolution. Thank you for your attention to this matter. Stay safe. Sincerely, W. R. Lee