Bank of America Customer Service Issues

I have not received my debit card due to it being sent to the wrong address. Before the date 5/15/[redacted], 8 payments totaling $4,[redacted] were not credited to my personal account with Chemical Bank. Despite updating my address on the website, Bank of America still has the incorrect information. Currently, $5,[redacted].40 from a payment issued on 7/02/[redacted] was not deposited into my account. This has caused significant financial stress for me and my family. Customer service experiences have been unsatisfactory and impersonal, adding to the frustration. I seek prompt assistance to resolve these issues and appreciate any help provided.

Good morning, my name is Nidia and I am writing from Spain. I have a partner from the United States who claims to be a doctor currently living in France on a mission from the United Nations. I am concerned that this person might be deceiving me. He says he has no access to his money and wants to send me a card with [redacted],[redacted] euros from his savings in the United States. Bank of America contacted me, verifying that my husband E.P.K identified me as his spouse, but they requested [redacted] euros for processing fees. I have paid a total of [redacted] euros, and the supposed confiscated card in Cyprus requires another [redacted] euros for release. Is this banking procedure legitimate, or am I being scammed? I desperately need assistance.

Good morning, I am contacting you from Caracas, where it's challenging to communicate. The BofA office in Baltimore that we usually deal with has been closed for several weeks. We have sent written emails to both Mr. William Lauer, who signed CD Acc. No. [redacted][redacted], and his supervisor Mrs. Ana Rivera, who opened our accounts on June 19. We requested to transfer both the capital and interest to AMERANT BANK in Florida. Mrs. Rivera confirmed receiving the email, but we are unable to access the BofA App or website from our country as they have been unavailable for months. We managed to get through to 1-[redacted]-[redacted] on June 26 and 27 after waiting over 20 minutes each time. An officer informed me that it takes 5-7 business days for an internal US fund transfer. Currently, the waiting time for BofA phone assistance has exceeded 1 hour, today has been 3 hours. Thank you. R. L. S. & E. F. Daher

On June 12, [redacted], a payment of $89.99 was made through PAYPAL using a credit card for the purchase of a Singer Sewing Machine. It has been 30 days, and there have been no updates on the whereabouts of the equipment. All details, including the supplier's name (Alex [redacted]), the transaction number, and a tracking number that was deemed invalid, were provided to PAYPAL. As of July 9, [redacted], there has been no response from either PAYPAL or Alex Dominguez. Requesting cancellation of the transaction and a refund to the credit card. Despite attempts to contact PAYPAL and Alex Dominguez, no resolution has been reached. Appreciate any help with investigating this matter.

I am Charles F., reporting banking and lawsuit issues involving account tampering, IRS fraud, and employment problems. Embezzlement and capital crimes were reported with serious allegations. These crimes impacted Bank of America, Chase, and Wells Fargo, with details on criminal damages and actions taken against several individuals. The letter further discusses multiple murders at banks and mentions legal actions against various institutions. Details on property, social security numbers, and criminal activities are provided, along with claims of theft and fraudulent activities with multiple companies. The writer states they have suffered significant financial losses and need to address these matters through the legal system. The message ends with a list of criminal actions, legal steps taken, and the involvement of various organizations in the ongoing investigations.

Hello, I would like to report a situation involving corruption claims, investigations, and legal actions related to financial crimes and embezzlement. There seem to be allegations of misuse of immunity statuses and involvement of high-ranking government officials. Various legal actions, including lawsuits and investigations, have been filed over the years detailing financial misconduct and fraudulent activities within the banking system. The post mentions specific individuals and locations linked to these alleged crimes. The writer expresses frustration with the lack of accountability in these matters and highlights the complexity of the situation involving multiple agencies and jurisdictions. It seems there are concerns regarding potential cover-ups and challenges in seeking justice.

Hello, I would like to address the issues with your post. Be sure to provide clear and concise information using appropriate grammar. This will help others understand and assist you better. Thank you.

Hello, I am inquiring about any affiliation with a company named X Booster based in London. They are requesting upfront taxes payment to Bank of America for a withdrawal, but I have not received any documentation from BoA. Today, I also received an email from JolenBank101 regarding bank details being approved. The email includes a link to withdraw funds and advises to follow the bank's rules to prevent card blocking. I am sharing this information for further guidance. Thank you.

I recently had my card turned off by EDD and a new one expedited to me, which was great at first, until they deactivated it the next day even after discussing the issue previously. Now, my cards are being turned off daily, and the customer service has been rude and disrespectful. This has left me without access to funds, and I haven't been able to eat in two days. They keep promising to transfer me to a live fraud agent, but after making me wait for 41-45 minutes, they either hang up or pretend to start a new call with someone else. It's frustrating and I'm feeling exhausted. I hope my message makes sense. Thank you for your understanding. 😣

Bank of America's EDD department keeps deactivating my cards without allowing me to reach their fraud department to resolve the issue. The missing money from an overcharge was slowly being reimbursed to my account by the company, totaling thousands of dollars. However, during this process, BoA EDD inexplicably closed my account with an amount exceeding $6,[redacted], which should have been higher with all the refunds due to me. I'm feeling extremely stressed due to this situation and may not be expressing myself clearly. I hope my messages make sense. Any help and assistance you can offer would be greatly appreciated. Thank you.

I made a $[redacted] payment on my Mortgage Company Select Portfolio online on July 10th. I assumed it would post between July 13th and 17th. I remember seeing the payment pending in my account, but when I checked a few days later, it disappeared and my balance increased by $[redacted]. I contacted the bank, and they said they had no record of the transaction. I'm puzzled about what happened to the payment and why there were no debit and credit transactions, or NSF fees. I spoke to my Mortgage company, and they mentioned it was returned as a NSF, even though there were sufficient funds in the account at the time.

I am reaching out regarding my elderly parents who live outside of the US and have fallen victim to financial fraud. Scammers fraudulently opened a bank account using a stolen check intended for my parents, resulting in the loss of their entire savings. Despite providing all necessary documentation and evidence to BANK OF AMERICA N.A. in a year-long investigation, they have not acknowledged the fraud. The scammers obtained the check, falsely posed as my parents, and deceitfully deposited and cashed it. I seek guidance on the next steps to take after exhausting efforts with the bank. My intention is to contact consumer protection agencies and potentially involve the FBI to address this fraudulent activity and seek justice for my parents.

I need assistance with disputing a charge from B&H Photo on 7/8/20 for $59.92. The item was shipped to my son's old address in Portland, OR, even though I provided my correct address in Williamsport, PA during the order. I tried contacting B&H during business hours but couldn't reach them via phone or chat, so I emailed them. After a 2-day delay, they declined to correct the error. I then asked them to cancel the order through email, but I haven't received any confirmation and the charge remains on my card. The order has not been received yet.

Three weeks ago, I discovered two unauthorized charges on my Bank Of America credit card when I was about to make my monthly payment. This is the third time this has happened with Bank Of America, unlike my other credit cards. I contacted customer service to report the charges. After some frustrating interactions with offshore representatives, the charges were eventually reversed. However, I never received my new card as promised. After multiple calls and equally frustrating experiences, a new card was supposedly sent out. I had to request that pending charges be honored until I got my new card to avoid any issues with automatic payments. Comparing this experience to how other companies handle similar situations, like American Express and Discover, Bank Of America's customer service fell short. Despite my perfect payment history, the handling of this situation has been disappointing and embarrassing, especially after Frontier Cable informed me that my card payment bounced. As a former CEO, I believe a thorough analysis of Bank Of America's customer service procedures is warranted. This incident has left me dissatisfied and I will be monitoring for any additional charges or complications resulting from this mishandling. - J. Provenzano

I received an email containing information about the release of an approved fund of $18,[redacted],[redacted] by the U.S. Government and the World Bank Swiss. The fund transfer is overseen by the Department of Homeland Security and the FBI for security and monitoring. I need to provide my full banking details for the immediate transfer of funds to my account. The requested details include my bank account information, direct contact number, address, and full name. I am waiting to hear back to facilitate the smooth transfer of the funds. Regards, Thomas K. Montag, Chief Operating Officer.

Hello, today while attempting to use my card online, I received an error message stating my information was incorrect, which I found strange. After investigating, I discovered my card had been blocked or deleted without any explanation. I initially called around noon and after multiple transfers, I was informed it was due to a questionable charge. Unfortunately, after waiting for a supervisor for two and a half hours, I was either disconnected or hung up on. Feeling frustrated, I called again and was eventually disconnected after two hours of being on hold. I simply wish to resolve this issue promptly so I can move forward with my day. Thank you.

I am having trouble activating my EDD card because my account got blocked due to an unauthorized change of address. On July 2nd, a card was sent to my correct address at [redacted] 7th St Apt C, Santa Monica, CA [redacted], but it was cancelled because a new card to a different address was requested on July 14th. After reaching out to BOA, I was informed that my account was blocked pending risk assessment clearance. Despite receiving a new card, I have been unable to activate it due to the account hold. I have made several attempts to resolve this issue with BOA but have faced unhelpful responses, being kept on hold for hours, hung up on, and misled about the status of my account. I am disappointed with the lack of customer service and demand immediate action to lift the hold on my account. My contact number is [redacted].

Good morning, I am reaching out as I am experiencing issues with Bank of America regarding fraudulent charges on my EDD prepaid account. On July 12th, my debit card was compromised, resulting in $9,[redacted] worth of unauthorized transactions. Despite filing a dispute on July 13th and receiving a letter dated July 24th approving me for a provisional credit within 2 business days, I have yet to see any credit applied to my account as of August 7th. I have contacted Bank of America numerous times, spoken to multiple supervisors and representatives, and even followed up with the merchant involved, who confirmed refunding the money to Bank of America. However, the funds owed to me have not been released. This delay has caused serious financial hardship, including the risk of my vehicle being repossessed. I am frustrated by the lack of assistance and clarity from Bank of America's customer service. I urge them to expedite the resolution of this matter promptly. Thank you, Antonio W. [redacted] Idyllwild Lane Riverside, CA [redacted]

I wasn't aware of the $1,[redacted] limit and need to access more of my funds. Could you please allow me to do so without waiting 24 hours? I want to transfer money to my Golden 1 Credit Union checking account. There seems to be an issue with signing in via mobile, as I don't have my phone with me. I'm using my friend's computer and it's not my email address on file. As I can't access my email now, could you please send to my alternative email that I can access? Thank you. - Charles W. Cook.

Dear Team, I have been facing issues accessing my business account for a few months now, and it has been quite frustrating. The problem seems to stem from my outdated registered phone number on the website as I no longer have a US number, residing in Belgium. Despite numerous attempts to resolve this matter, I encountered further difficulties shortly after resetting my credentials. I managed to speak with a representative who temporarily assisted me in gaining access, but the problem persists. I am in urgent need of a dedicated contact person via email to provide all necessary details for a more efficient resolution process. Other financial institutions offer this service, and it would greatly help to quickly resolve this matter. Additionally, I would appreciate having access to a toll-free number from Belgium to ease communication. Sincerely, P. T.