Bank of America Customer Service Issues

I am having trouble with my card being declined. I recently had a fraud issue and received a new card but now facing unusual spending pattern alerts with my bank. I did not set a security question, so I am confused about being asked about my first pet's name. I acknowledge that the declines might be due to unusual spending, but I have faced various issues with BOA in the past. To avoid future problems, I try to withdraw my maximum daily limit when accessing my funds. Please remove the block from my account. My details: Glen Cullen, last 4 of SSN [redacted], security code [redacted], address [redacted] Macarthur Blvd Oakland, CA [redacted]. My last transactions were at Auto Zone, Starbucks, and Food Maxx. My account ID is Gculls8700, alert number [redacted]. I hope the chat option will quickly resolve my issue as I value security but find the current process bothersome. Thank you, Glen Cullen.

Dear team, I have been experiencing issues accessing my business account for months due to an outdated phone number on file. I reside in Belgium and do not have a US number. Despite multiple attempts to resolve this through your service, I have faced ongoing challenges. After numerous calls, I managed to reset my credentials once, only to encounter the same problem shortly after. I am frustrated and seeking a direct contact to assist me promptly via email. This level of support is crucial as it is standard practice in other banks. I look forward to providing the necessary information to find a permanent solution. Best regards.

Subject: Unauthorized Charges on Bank of America Credit Card Account #[redacted] Dear Bank of America Security Team, I am reaching out regarding unauthorized transactions on my Bank of America Credit Card account ending in [redacted]. During the fall of [redacted], several fraudulent charges totaling $1,[redacted].92 were made on my account for purchases from Wayfare. These transactions are not authorized by me or anyone I know. As soon as I noticed these charges, I reported them to Bank of America. Upon contacting Bank of America, I received a letter from the Fraud Department suggesting that these Wayfare purchases were part of my spending pattern. I want to clarify that I have never knowingly bought anything from Wayfair. I called the fraud department, and they assured me the charges would be investigated and removed. However, the charges remain on my account. I have been making minimum payments to maintain my good credit, but I will discontinue doing so if this matter is unresolved. I have been a loyal Bank of America customer for 25 years and have never faced such fraudulent charges before. Please investigate these charges promptly and remove them from my account. I will cease making minimum payments next month until this issue is rectified. Sincerely, A.F. Stojka voxpop@[redacted] [redacted]-[redacted]

My mother, R. B., has fallen victim to fraud, with fraudulent charges on her BOA credit card in Hillsboro, IL. Due to memory loss, B. R., her appointed Power of Attorney, spent 90 minutes speaking with multiple customer service representatives yesterday. They agreed to credit $[redacted].[redacted] to her account from the previous balance, leaving a new balance of $[redacted].67. To address the remaining balance queries, B. R. needs to personally visit a BOA financial center with her Power of Attorney documentation to access this year's transactions. As B. R. won't travel far, I'm seeking a mailing address for sending the notarized Power of Attorney document and guidance on verifying charges, canceling the account, making a final payment, obtaining a zero balance statement, and confirming the account closure. Your assistance is crucial in navigating this issue, easing B. R.'s frustration, and ensuring a smooth resolution with BOA. I'm hopeful that a designated BOA contact will be assigned to assist B. R. and provide a mailing address for the required documentation. Thank you. J. E. V.

I am unsure of the perpetrator of this issue, and wish to clarify without assumptions. I registered for 2 Bank of America accounts online, followed by a prompt approval notice. At the bank’s suggestion, I funded the accounts via Zelle from my existing checking account for quick access, assuming it was secure. However, after funds were transferred and then inaccessible, the situation shifted dramatically. I am deeply impacted as I am denied access to my funds, which is distressing given the circumstances. This ordeal has drastically altered my view on business-customer relations. I have been through identity verification, approved for accounts, encouraged to fund them, only to face abrupt rejection. I feel misled, manipulated, and deceived into parting with my money without a valid explanation. This conduct seems unethical, especially during a global crisis. I urge Bank of America to provide a compelling response promptly, as this situation calls for urgent resolution.

In June, I engaged in a live chat regarding unauthorized charges on my account. Despite informing the agent of the issue, they did not remove the charges, and instead advised me to contact the company directly. After reaching out to the company, they acknowledged the error, apologized, and promised a refund. I immediately cancelled my credit card with your company, a step that was successfully processed. However, my credit score has been negatively impacted, despite following all necessary steps. I possess transcripts of the chat and PDF copies of the correspondence with the company. I am eager for a prompt resolution to this matter and a restoration of my credit rating.

I am currently in Europe due to the coronavirus situation, and I encountered an issue with receiving a refund from an airline on my BoA credit card. Initially, I was informed BoA would send a check to cover the negative balance, but due to my absence in the US, I requested the funds to be deposited into my bank account instead. Despite assurances from customer service, I later discovered a check had been delivered to my US address without the money being deposited into my account as promised. Attempting to deposit it through the BoA mobile app proved unsuccessful, as I was informed the check needed to be cashed at a branch. This experience has left me frustrated with the BoA customer service.

I am writing to address serious financial discrepancies involving Bank of America and various lawsuits related to criminal activities. There have been significant amounts of money tampered with in accounts exceeding trillions of dollars. Various entities such as Allstate, governmental agencies, and businesses like Kohl's and Cherry Hill race track are implicated in these crimes. The misuse of names and resources is widespread, involving substantial sums of money in taxes, relief funds, and social security. The situation also involves forged documents, capital crimes, and misuse of government funds. These fraudulent activities date back several decades and involve a network of people and organizations engaging in criminal offenses for financial gain. The issue pertains to embezzlement, corruption, and unauthorized use of funds for personal gain. It is imperative that this situation is investigated promptly to prevent further damage and hold those responsible accountable for their actions.

I recently contacted Bank of America to dispute a late payment entry on my credit report for account # [redacted]-18[redacted]. National Debt Relief (NDR) reached out to B of A regarding this account, and negotiations are set to start in October [redacted]. Unfortunately, I was denied an equity loan from my mortgage company, Mr. Cooper (Nationstar), due to reported late payments on my credit accounts. Despite being under NDR's system, these creditors still reported derogatory information. The denied loan was meant to clear my credit accounts totaling $60,[redacted]. I request the creditors to remove the derogatory information from the three credit bureaus as they are in contact with NDR for my outstanding accounts. Thank you. - Michael M.

Hello, on the 19th, my husband was in a wreck on the number 10 freeway. Since then, we had to move to Baton Rouge after being evicted from the town where we were recovering. We contacted the bank for an emergency transfer due to losing our card. I went to pick up the emergency Western Union at Walmart, but it was sent to the wrong state twice. After many hours on the phone, I returned to Walmart the next day to resolve it. Despite the system showing it was available, they still couldn't find it. Frustrated, I had to make another trip across town. This has happened three times now, and I urgently need access to my cash.

I can't access my account because I've tried too many times without success. Before, I could log in, but now I'm asked to verify my identity and received an access number. Can my account be unblocked? Is there another way to access it without the access number?

I received a Bank of America cashier's check for $[redacted]. The check was purchased in Santa Paula, CA, but when my wife and I attempted to cash it in Lancaster, CA, we were denied without clear reasons provided. I had all the necessary documentation such as California ID and a credit card matching the recipient's name, but the teller required a second inspection by the branch manager before declining the transaction. We were left puzzled as to why we were denied, as we did not act threateningly or improperly during the interaction. My wife was with me, and we both felt confused about the situation, as there was no fraud intended on our part.

I recently noticed a significant withdrawal of approximately $2,[redacted] from my unemployment account, leaving only $2.11 remaining. Despite my efforts for the past two months to access the website to check my balance, I keep encountering errors or prompts to check my email for a code that never arrives. When I finally found my misplaced card and checked my balance at an ATM, it was still $2.11, far less than expected. Despite seeking assistance from Bank of America and the Department of Economic Security, I have been unable to receive a satisfactory explanation or resolution. Please reach out to me at [redacted] or [redacted] Thank you. - David H. G.

I am experiencing difficulty accessing our funds. Currently located in the UK, we need to update the registered email address on the account before our original address expires. The new login process requires an authentication code, but the delay in receiving it from the BA servers, which takes over an hour, causes it to expire before we can use it. Our interactions with customer service have been riddled with frustration. They were unable to change the email address without a verbal password, which was not a requirement when we opened the account in [redacted]. Despite providing passport and other identifying details, not having the verbal password has completely blocked our access to the funds. After spending hours on the phone with BA agents from the UK who were unable to assist, and even unable to send authentication codes to the UK number on the account, we are extremely frustrated. We have decided to close the account via certified letter and will avoid using BA until their system is updated to be more user-friendly.

I was given a quote over the phone for a tow service to transport my car from my home to the dealership and back for a total of $[redacted]. After my car was fixed, they declined to make the second trip as agreed upon. I had paid the full amount upfront as requested. The company in question is Commerce Auto Towing in Las Vegas, NV, and my initial contact was "Gary." When I called for the second trip, "James" refused to honor the original price quote. I believe I should be refunded half of the payment to settle this matter. During my attempts to resolve the issue, I was disconnected on. I have never had to dispute a transaction before. - Ted B.

I used a program provided by Roots Community Health Center, which offers various services to the community, such as doctors, dental, vision, mental health, and housing support. They also provided me with a mailing address at [redacted] International Blvd #5 in Oakland, CA, as a safe place to receive mail. Unfortunately, my card was stolen and activated. Upon noticing this, I called and discovered that $[redacted] was withdrawn. I'm currently facing difficulties as a homeless individual, especially with my birthday approaching in four days. I urgently need assistance in resolving this issue. Additionally, due to COVID-19 restrictions, we don't have direct access to the building, so the situation has been challenging to address.

I am attempting to resolve an issue with my EDD benefits on my bank card. Although EDD states there is no problem with my benefits, Bank of America is indicating my card is closed or not activated, showing no balance or access to my account. I have contacted both EDD and Bank of America, but when calling Bank of America's provided numbers, I am placed on hold and then disconnected due to busy circuits. Last night, I was informed by the bank of a card decline, yet EDD confirms everything is in order. I need assistance to address this issue promptly as I am unable to access my card balance to verify the last amount I knew was around $3,[redacted]. I am urgently seeking a solution to this matter. Thank you.

I recently had a transfer from my Unemployment card to my Chase card at the Chase Bank branch. The next day, when I tried to make a purchase, my transaction was declined. I deposited $5,[redacted] into my Chase account, only to discover that my account had been closed due to inactivity for 60 days. The bank stated that the money was returned to my Unemployment card, but upon checking the balance, the funds were not there. I have been in touch with Chase Bank and Bank of America, but there has been no resolution yet, even though they gave different timelines for the money to be returned. I'm in urgent need of this money as my wife has surgery scheduled tomorrow, and part of the funds were meant for her medical bills. I would appreciate it if this matter could be resolved promptly as it's causing undue stress. Thank you for your assistance in advance.

Bank of America closed my account due to transferring funds between my own accounts, which triggered their fraud prevention system. I have attempted to contact their "risk department" for five days without success. Every time I reach out to the fraud prevention department, they refer me to the "risk department," which keeps me on hold for three hours. Most frustratingly, three times the call was dropped, and the other two times I couldn't bear their hold music. This experience with Bank of America has left me incredibly frustrated. Any advice on how to resolve this issue would be greatly appreciated.

I am currently facing an issue with my account. The risk department has placed a hold on it, suspecting fraudulent activity, and I need to contact them to resolve it. However, I have been experiencing long wait times and technical difficulties whenever I call. This situation is incredibly frustrating, as I rely on my account to purchase food. I need assistance urgently to restore access to my funds.