Bank of America Customer Service Issues

I reached out to your team four weeks ago regarding fraudulent activity on my account. I have not received any communication via email, text, or phone call as promised. I was hospitalized for seven weeks and can provide evidence that I was unable to make or approve any transactions during that time. Despite this, thousands of dollars were illicitly withdrawn from my account. I have issued two card replacements, but my funds have not been reimbursed. This situation is distressing, particularly given the current global pandemic situation.

My Bank of America EDD Card was unexpectedly closed after some large transactions. A representative mentioned a significant PayPal refund that may have triggered the closure. After answering their questions and being transferred to another department, I've been on hold for nearly 3 hours. I need assistance reaching the correct department at the Bank of America Prepaid EDD Unemployment service center to resolve this issue quickly. The long wait time is frustrating, considering the company's substantial profits. I hope to resolve this matter promptly.

I am having trouble logging into my account as it is asking for the last four digits of a phone number I used years ago when I was studying in the USA. In the past, it used to ask for my secret questions instead. I travel frequently and only use my card occasionally when I am in the US. I receive monthly notifications about my account statements, which I check regularly. Unfortunately, I cannot remember the four-digit phone number it is asking for, making it impossible for me to access my account statements. I also need to update my address and phone number, but since I am often traveling and do not have a US phone number, I am seeking your advice. Would it be possible for me to use my daughter's or sister's phone number and address in the US for my account? Your help in resolving this would be greatly appreciated.

I am having trouble accessing my account statement as I couldn't log in. The system is now asking for the last four digits of a phone number that I used years ago when I was studying in the USA, instead of the usual secret questions. Since I don't frequently use my card due to traveling, I haven't encountered this before and can't recall the number. I would appreciate help with logging in. Additionally, I need to update my address and phone number. As I am often out of the country and don't have a U.S. phone number, I am considering using my daughter's or sister's contact information as an alternative. Thank you for your assistance in resolving these issues and accessing my account.

I've been having trouble accessing my account statement lately. Usually, I log in and am asked for the last four digits of a phone number I used years ago when I was studying in the USA. In the past, I was asked secret questions instead. I travel outside the USA often and only visit occasionally, so my card isn't used frequently. I rely on notifications to check my statements regularly. However, I can't remember the four-digit phone number it's asking for now. This has led to me being unable to view my account statements. I would appreciate assistance in accessing my account. Additionally, I need to update my address and phone number. Since I travel frequently and don't have a US phone number, I'm seeking advice. Can I use my daughter's or sister's phone number and address in the USA for this purpose?

I need to verify my identity to clear up a block on my account. I thought this was resolved yesterday on 10/13 after waiting on hold for an hour and speaking with an associate in the Risk Department. I answered several questions about previous addresses and transactions to verify my identity. However, I did not receive a confirmation email that the block was lifted and a new card was sent via UPS. When I called back to check on the status, I found out the block was still in place. I have tried to resolve this for over a month now and have received conflicting information from different associates and supervisors. I urgently need access to my funds and a replacement card as quickly as possible. Please contact me anytime at my phone number or email to help me resolve this issue promptly. Thank you.

I recently visited my local BOA branch to access my safe deposit box, but it was closed without notice. The sign directed me to make an appointment via a phone number, but the number only led me to a closed location I already knew about. After trying another number online, I ended up reaching a department that was temporarily unavailable. Even emailing the provided address confirmed the branch's closure. I have two safe deposit boxes that I urgently need to access. This lack of communication from such a large bank is unacceptable. If I don't get access soon, I may have to close my safe deposit boxes, two credit cards, and both my savings and checking accounts. Needless to say, I am extremely dissatisfied with this situation.

I recently discovered over 10 unauthorized transactions on my bank account. I promptly reported my card ending in [redacted] as lost or stolen and it has been replaced with a new card ending in [redacted]. Despite waiting over 5 hours on hold, the customer representative failed to inform me that the offices closed at 8 pm Pacific time and left me on hold until 9 pm. During my visit to the South Gate bank branch, I learned that all transactions from August 25, [redacted], to September 9, [redacted], with my old card ending in [redacted] were unauthorized. On the other hand, transactions with my new card ending in [redacted] are legitimate as I have kept all the receipts. I am seeking assistance with my dispute to avoid lengthy hold times on the phone. My first transaction after this ordeal was on September 10th at Go Jump Oceanside for sky diving.

I recently paid off my mortgage with B of A. I received a notification that correspondence about my mortgage account is in my Mobile and Online Banking, but I can't access it as I forgot my login details. I tried to reset my Online ID and Password by providing the required information, but still couldn't access my account. I'm frustrated with Bank of America's customer service. I urgently need access to this important correspondence and documents. If I can't get it through online banking, I request it to be sent to me via mail.

I have been a cardholder since [redacted]. Today, I tried to use my credit card but it was declined due to a missed payment last month. I recently switched to paperless billing and missed the notification. I called customer service and asked for a $26.50 late fee refund as a courtesy due to my long-standing history without any late payments. They were polite but couldn't help due to bank policies. Can someone assist with overriding this decision? Thanks.

It has been over a month since I've been waiting for a provisional credit to be applied to my account. Unfortunately, when I was in the hospital, all my cards and wallet were stolen, leaving me in a tough situation as I have congestive heart failure and need medications. Despite submitting all the requested documents and being assured that my case would be prioritized and escalated, I have not seen any progress. I have not received any communication or updates as promised, and the stress of calling and being on hold for hours is taking a toll on my health. It's frustrating that after more than a month, my case is still unresolved, and I am yet to receive the provisional credit I desperately need. I just want my case to be resolved promptly so I can access my funds and purchase my medications.

I previously filed a claim due to unauthorized charges on my card. After receiving a credit and being advised of an investigation, my account was accidentally frozen by EDD. This closure of my claim resulted in the credit being charged back, putting my account in the negative. Despite daily calls promising the return of the credit and reinstatement of my EDD payments, I remain in a negative balance, leading to homelessness for my 16-year-old son and me. We have resorted to sleeping in a park due to safety concerns. I am battling terminal stage 4 cancer and should not be enduring these hardships. I have been assured daily that the money will be returned to my account, but to no avail. Despite hardship papers being submitted, we are still without shelter. I urgently seek assistance as I do not want to spend my final days on the streets.

I am disappointed with the recent changes in your banking policies. The decision to discontinue services like rounding up purchases and transferring change to savings, as well as charging fees for checking and savings accounts without a minimum balance of $[redacted], has made it difficult for individuals with lower incomes to bank with you. Despite my attempts to obtain checks from your bank, I resorted to purchasing them online due to the challenges. Many people I know are unable to maintain such high minimum balances, hindering their ability to open savings accounts. As a result, I have saved approximately $22,[redacted] and will be transitioning to a different financial institution. It is disheartening to see the shift in your approach, as I used to enthusiastically recommend your services to others.

I need assistance in retrieving funds sent to E-Trade Financial. I had recently opened an account with E-Trade, but unfortunately, they closed it. I transferred $30,[redacted].00 from my Bank of America account using ACH. Upon E-Trade's request, I called BOA to recall the funds, not dispute the charge. However, BOA mistakenly filed a dispute which was not my intention. I urgently need to recall the $30,[redacted].00 from E-Trade and have it returned to my account ending in 4[redacted] [redacted]. Kindly assist in resolving this matter promptly.

I have encountered a frustrating situation with Bank of America prepaid services. Despite following their instructions and submitting the necessary paperwork, my information seems to have vanished from their records. Even after re-faxing the documents and numerous calls to customer service, the issue remains unresolved. The lack of consistency in the information provided by different representatives is adding to my confusion and distress. My funds are still missing, and I have not received the promised provisional credit. This dispute has been ongoing for over a month, and the prolonged delay is incredibly frustrating.

I receive my unemployment funds on a Bank of America debit card. However, about three weeks ago, my card was declined. After contacting Bank of America, they claimed that EDD suspected fraud. When I reached out to EDD, they stated that Bank of America had erroneously placed a negative balance on my account. Both parties seem unaware of the issue, leaving me in a difficult situation. I have been calling Bank of America's claims department every day, enduring over 2-hour hold times with no one ever answering. This problem is severe as I rely on unemployment benefits for my living expenses during the pandemic. Unable to access my funds as they are only going towards the negative balance, I am at risk of losing everything, including the ability to afford food. The uncertainty of this situation is overwhelming, and I am unsure of what steps to take next.

I need assistance resolving an issue with my account. Unauthorized withdrawals were made after my cards were disabled, and I did not authorize the transactions. I have documentation to prove this was not done by me. I need to speak with someone to clear this matter so I can open a new account with another institution as my current one has flagged my name.

Dear Sir, I received an email on October 13th that led me to receive a copy of an ATM card, a Bank of America MasterCard with the number 5[redacted] 5[redacted] expiring in 11/24. The senders are requesting payment for delivery and have contacted me through WhatsApp. Due to past experiences with scams, I am unsure about the authenticity of this situation. Could you please assist me in verifying if it is legitimate? Also, where can I report this if needed? Thank you. Sincerely, [Initials]

Last October 5, I made purchases on Amazon, but later decided to cancel some orders. Although Amazon confirmed the cancellations and did not charge me for them, my bank still withheld $[redacted].16, $84.86, and $89.18. Amazon explained that they did not receive the funds as the purchases were canceled. Despite contacting both Amazon and the bank for weeks, I faced mistreatment due to language barriers. Following a call from an Amazon representative named Donal, the bank was informed to release the withheld funds, but they claimed no knowledge of the money. Each time I contacted customer service or the claims department at Bank America, I received different explanations. I feel the bank is unjustly keeping my money, causing financial strain as I am unable to buy food for my family. I urgently seek resolution and request the release of the money withheld by the bank.

I have received an email regarding an account at your bank, but I don't have any account with you. The email states that my Credit/Debit Card has been frozen and needs an update within 72 hours. They mention errors in the Online Banking verification process and provide a link to www.BankofAmerica.com/online-banking/?accountupdate. The email is signed as a service email from Bank of America, reminding me that service emails are sent according to my agreement with them. The email advises not to reply to it.