Bank of America Customer Service Issues

Dear BOA, I have been attempting to contact you since October 2, [redacted], concerning funds deducted from my account by BOA/EDD in pursuing a scammer. After this decision, BOA withdrew $[redacted].98 and $[redacted], totaling $1,[redacted].98 from my account for two claims made in July [redacted]. These claims were closed following an investigation. As of November 18, [redacted], I have not received a refund despite numerous calls lasting over 42 hours in total, involving multiple managers and team leaders assuring me the money would be returned promptly. However, this has not happened. Each time I call, I am given false information, hung up on, and treated disrespectfully. This situation has caused immense stress and financial difficulties for me, leading to the risk of eviction and mounting bills. I urgently need this money to pay my overdue rent by Friday. Despite more than 20 complaints and over 10 escalation requests, the back office has not reversed the withdrawal. I have been denied the opportunity to speak with higher management. I am pleading for honesty, resolution, and accountability in handling this matter promptly. My claim numbers are [redacted] and [redacted]. I have provided a few examples of my lengthy wait times and frustrating experiences dealing with your customer service.

MARY LISA LOAN COMPANY: Address: Sandra Day O'Connor U.S. Courthouse, Phone #: +[redacted]6 Email: [redacted] Motto: Providing fast Loan and Financial Services Prepared by Barrister Frank Elliott on 9/3/[redacted] REFERENCE NO: URF657744F BORROWER DETAILS: Full Name: J.J. Katarzyna Age: 39 Gender: Female Address: 26, [redacted] Screamer, Stone, Kamienna, Poland Mobile: [redacted] [redacted] [redacted] LOAN TERMS: Loan Amount: PLN 10,[redacted].00 Interest Rate: 4% Loan Term: 2 years Monthly Payment: [redacted] zl Number of Payments: 24 Total Interest Paid: PLN [redacted] DECLARATION: I, Mary Lisa, confirm the accuracy of the information provided by me and agree to the loan terms. I promise to repay the loan and refrain from any fraudulent activities. Failure to comply will result in necessary actions. J.J. Katarzyna Borrower's Signature Lawyer's Signature I never received this loan. I was scammed out of over 3,[redacted] PLN. They asked me to send insurance money to Nigeria, claiming it was for Bank of America. Do you have any insight into this situation?

I am a wheelchair user applying for a HELOC, told to go to a nearby bank branch to fax documents, but I can't fax independently or find assistance. The search on Bank of America's site for open branches due to my location issue only suggests distant ATMs without contact numbers. I need a branch, not an ATM. My address is [redacted] Warm Springs Circle, Roswell, GA [redacted]. Can you assist by providing the phone number and location of an open branch where I can talk to someone and set up an appointment? Please avoid referring me to a website as they don't work for me. Thank you. If unable to help, please connect me with a supervisor as the loan officer has given me a 48-hour deadline for completion.

I need assistance from the claims department. After being on hold for over 2 hours, I finally spoke to a claims representative. I provided all my information, including my account number, name, date of birth, and security question answer. However, when I asked a question, the representative put me on hold for another 15-20 minutes and then disconnected the call. I am frustrated and hope that whoever contacts me next does not repeat this behavior. My name is Kristina Kay, and at the end of November, I lost my EDD debit card. Despite receiving a new card shortly after, I encountered issues activating it. Upon contacting Bank of America, I was informed that my account was clear with no alerts, messages, or notes. After trying to activate the card the next day, I was successful. However, upon checking my Bank of America mobile app, I noticed a negative balance of $[redacted] dating back to October. These unauthorized charges depleted correct deposits from EDD. Despite contacting EDD claims, they stated they were not responsible and forwarded my case to Bank of America. I am seeking a prompt resolution to this matter and the replacement of my funds. Thank you.

As a Bank of America customer, I regularly check my accounts and use Quicken to manage transactions. However, for the past 2-3 months, I have been experiencing daily account lockouts due to unsuccessful login attempts. Despite removing Quicken access and seeking help from chat support, the issue persists. I have already contacted your office, but the response received was unhelpful and lacked follow-up to resolve the problem. If this matter is not addressed promptly, I am considering closing my accounts with BOA. For further assistance, please reach out to me via email or text at [redacted].

I am looking to place a stop payment on my upcoming mortgage payment scheduled for tomorrow, 12/1, to avoid overdraft fees in my checking account. The ongoing overdraft fees over the past two months have made it challenging for me to regain financial stability. Despite being granted a 6-month forbearance by Freedom Mortgage, I was not able to cancel the automatic payment scheduled for December in time. I have reached out to my mortgage company for help and they suggested I place a stop payment with my bank. I would appreciate guidance on how to do this to prevent the payment from being debited tomorrow. My name is Edward Schuk and you can reach me at [redacted]. Thank you for your assistance.

I've been trying to contact the Bank Branch in our town by phone to schedule an appointment to transfer funds from abroad. I waited for half an hour only to be disconnected. I really need to speak with a person as I'm not adept with computers. Can someone please assist me? My family has been loyal customers of your bank for years. You can contact me at [redacted]. My name is HEDWIG FM NELK, with account number [redacted]03. Thank you.

Hello, I recently received an alert regarding unauthorized transactions on my debit card. I was guided through some questions on the app to report the fraud, which went smoothly. However, I was informed that the bank would send a new card to the address on file from when I first opened the account. Since I have relocated outside the USA and no longer have access to my previous phone number, I am unable to update my personal information. I am unsure how to address this issue or withdraw my funds entirely. Any help would be appreciated. Thank you.

My parents have been banking with BOA and its predecessors for 40 years. On Friday, November 27th, [redacted], a substantial check was deposited into their account using the ATM, as the bank was closed. We followed the third-party ATM deposit guidelines provided on the BOA website. The check was addressed to me, Tracy Barry, from Rita Gacek, both of us signed it on the back. When we checked the balance on Monday, the check amount was initially added and then deducted. I was informed that the check may be sent to me or shredded. It was a legitimate check from Raymond James for $25,[redacted]. Given my current medical and personal situation, I urgently need these funds. Despite following the deposit instructions, the manager at BOA was unhelpful and impolite. I would appreciate assistance in locating the check promptly. Tracy B.

The branch being closed without explanation is frustrating. I tried to make a $40,[redacted].00 deposit from Union Bank at B of A yesterday, only to find it closed earlier than usual at 3:15pm. The lack of clear communication is disappointing. A few months ago, a similar deposit made via ATM at B of A took 12 days to clear, which was inconvenient and confusing. If you want to retain my business, please improve your customer service. You can reach me at [redacted]. Thank you. - Carolyn J.

I placed an order for checks a few weeks back, but I have yet to receive them. When I check my order history, it shows that my last order was on 2/20 with the next check starting at [redacted]. Since I ordered [redacted] checks recently, I believe that [redacted] would be the starting check number for that order. Could you please track my last check order to ensure it was sent to the correct recipient? Thank you for addressing this promptly.

I made a payment through PayPal on 11/30/20 to a company that turned out to be a scam. I realized there was an error in the address and attempted to contact the company right away. Unfortunately, the phone number was incorrect, and my emails bounced back. PayPal informed me that the company is in China and couldn't assist me. Despite trying to file a complaint with PayPal, they were unable to help and suggested contacting my bank. The company in question is called Best Specialty Store, and the charge was for $[redacted].99. Interestingly, on my bank statement, there's a phone number listed for PayPal which I called, and they directed me to their help center. However, I'm still struggling to file a dispute. I feel lost and unsure of my next steps. Any advice would be greatly appreciated.

I am looking to obtain the original loan amount and current balance for a loan that my ex-wife and I have for our primary and secondary residences. We are in the process of settling this matter as per the court's orders. The representative, Tracy Van Nevel, from the Louisville, KY office where we obtained the loan, has not been helpful and suggested I reach out to you. My name is J.M. Wells and my ex-wife's name is A.J. Wells. Our loan officer, Chase Joyner, is no longer with your company. I am willing to provide any necessary identification information.

I have been trying to address the issue with my compromised account since November 27, [redacted], amid the holiday festivities. Despite numerous attempts, I have been unable to reach the necessary department for assistance. I am concerned that my credit report will show three new unauthorized accounts opened recently. It's disheartening to have fallen victim to identity theft during the challenging times of the ongoing global crisis. The impact on my business account due to this theft is devastating to me.

It appears that my credit card payment of $45 made on 19 Nov [redacted] with confirmation number QYMTR-jY577 has not been recorded. Despite this, I received a statement indicating a balance of $45 due on 12/09/[redacted], and the amount was not deducted from my account in November. I am confused as to why a confirmation number was provided without the corresponding action being taken. Kindly address this issue promptly. I will be making the payment again today with the new confirmation number R0JP0-JR41T.

I am currently using the Harvest application to request fee refunds. Normally, Harvest can process this automatically, but Bank of America requires a script to be sent via secure messaging, a feature they do not make readily available for all customers. Despite my efforts, I have been unable to locate an email address to send the script to in order to request the fee refund. The lack of options on the Bank of America website, such as a direct messaging button or live chat service, has made it challenging to reach out for assistance. Instead, I continuously find myself navigating through help articles and prompts to utilize the Erica feature. My main goal is to successfully submit this script to address my refund concerns.

I lost my card and noticed unauthorized transactions. I contacted Bank of America promptly to report the issue. After speaking with a representative who initiated a claim and sent me a new card, the call got disconnected while on hold. When I called back and waited again, I would appreciate it if the card ending in [redacted] could be closed, and a new card with the correct funds issued.

I need assistance regarding a fraudulent situation involving a moving company. They are withholding my $1,[redacted] deposit, claiming it will be returned after I canceled within three days of making the payment on November 16th. The company, named US Standard Moving and Storage, initially mentioned a 20% cancellation fee leaving me with $[redacted], then changed their statement. They have promised a refund within 7 to 10 days multiple times. I have considered a chargeback through my bank or reporting them to the BBB.

As a long-time loyal Bank of America customer, I have encountered ongoing challenges when needing services such as a notary. Despite my preferred platinum status, I have faced difficulties and delays in receiving necessary assistance. As a 78-year-old cancer survivor with mobility challenges, the current situation becomes more daunting due to the pandemic. The lack of a dedicated phone service for preferred platinum customers and inconsistent information when I do speak with a representative has caused frustration. In the past, Bank of America would send specialists to local branches to accommodate customers, which seems to no longer be the practice. This continuous struggle has me considering transferring my accounts to First Republic Bank nearby. Though I value loyalty, the lack of reliable service prompts me to explore other options.

I am experiencing an issue with US Standard moving company. I provided them with a $1,[redacted] deposit, but decided to cancel three days later. Despite contacting them multiple times, I have not yet received my refund. Initially, they mentioned returning 20% of the deposit, amounting to $[redacted], but this has not been processed. I am concerned about potential fraud and would like assistance with a chargeback or payment cancellation through your department. I have reached out to their supervisor via email, as advised by their customer service team, but have not seen any progress. I would appreciate it if someone could contact me to discuss this matter further. Thank you for your help.