Bank of America Customer Service Issues

Hello, I am John Olivieri. My last four SS number is [redacted]. I'm following up on case number 0RS-LRS-[redacted]. I've been expecting a call from Michael Campaign since 11 AM regarding Bank Of America's error in releasing a lien, as outlined in the case notes. Fay sent an email stressing the importance of this callback, providing my contact details. It is crucial that I hear back by this afternoon before 4 PM, as this issue is causing delays in a closing process. Please address this promptly. Thank you for your assistance. John Olivieri

I mistakenly endorsed a check and I am unsure if it can still be deposited. The check was a refund from the Raintree apartment complex and is issued by Bank of America. I signed my name and wrote "For deposit only at Bank of America" below it on what I believed was the endorsement line at the bottom of the check. However, I faced difficulty depositing it.

On my September statement for my travel rewards card, I observed five charges totaling over $[redacted]. These charges are unauthorized, and I promptly reported them to the bank. They assured me they would investigate. Recently, I received correspondence from the bank stating that the issue had been resolved, and my account would be credited for the charges. However, I have yet to see any credits reflected. The last four digits of the account in question are [redacted]. I would appreciate an update on this matter. Thank you. Joseph C.

I recently received an email from Norton LifeLock regarding an unauthorized payment of $[redacted].69 charged to my Mastercard ending in [redacted] on 12/13/[redacted] under NORTON *AP[redacted]. I did not authorize this payment and do not wish to proceed with the service. I have been unable to find a way to stop any recurring payments through Norton LifeLock. I kindly request that you cease billing my credit card for unauthorized charges. Thank you, Jorge M. Arancivia

I have been trying to contact the Bank of America dispute department regarding EDD for about four months now, but have not been successful in reaching anyone. I have dispute charges on my account and have been on hold for up to five hours multiple times before getting disconnected. I have documented screenshots of this frustrating situation. I am unsure of how to proceed as I need to speak to a live person for assistance. This process is becoming incredibly stressful, and I am at a loss for what to do next. Your help with this matter would be greatly appreciated.

I reported a fraud incident some time ago, and as a result, my account was closed. Subsequently, I've encountered difficulties in opening a new bank account as I have been reported to ChexSystems for suspected fraudulent activity. The report mentions that my account was closed with an unpaid balance, but no specific amount is provided. I find it concerning that I never received an explanation for the account closure or the ChexSystems report, especially considering my account was relatively new.

I made a booking with Flash Pack for a summer [redacted] trip. I paid a $[redacted] deposit in August [redacted] and rescheduled my trip to [redacted] in March [redacted] due to the pandemic. Flash Pack has filed for administration in November [redacted], canceling all trips. They advised on refund options, suggesting non-UK/EU residents contact their bank/card provider for refund claims. I have the documents from Flash Pack for verification if needed.

On October 4th, I used the Bank of America drive-thru ATM at Paradise Valley around 3:30 PM to withdraw $[redacted]. Although the amount was deducted from my account, I didn't receive the money. The ATM ID is IAZN5058. After persistent calling for five days, I managed to reach out about this issue. Initially, my claim was denied, but I reopened it. Recently, I was informed that they deny everyone to avoid issuing credits if a case remains open for more than 10 days. The information provided to me has been inconsistent, ranging from no progress to someone working on it, and now they claim my file is still closed.

I sent a deposit to Northtown Bank in Reno, NV at [redacted] Lemmon Drive Reno, NV [redacted] more than 10 days ago. The money has yet to be deposited. Mail from Susanville, CA, where I sent the deposit, typically arrives the next business day. The staff at the Northtown Branch should open the mail daily and deposit the checks promptly. There is no valid reason for the delay, and blaming it on Covid is unacceptable. The virus is not transmitted through mail. One person can handle mail processing. It seems like there are some management issues at the branch.

I am hoping to address ongoing account issues. As a loyal customer since [redacted], I am disappointed with the lack of competence displayed by your company. The continuous problems with accessing my money have added unnecessary stress to my already difficult situation of being homeless and jobless. I believe there have been breaches in our contract that have left me feeling neglected and undervalued as a client. I am reaching out to request a conversation to resolve these critical matters and restore my faith in your services. Thank you for your attention to this urgent matter.

I recently had a frustrating time trying to confirm an online bill payment on my credit card. After following the payment process, I didn't receive any email confirmation or reference number. When I tried to contact customer service by phone, I encountered long wait times. Eventually, I was informed that the payment was indeed being processed. This confusion could have been prevented with a simple email notification. I feel your customer service could use some improvement.

Hello, my name is Markus Edwards. Like many Americans, I encountered issues with EDD verifying my identity, causing me to be disqualified. Despite uploading all required documents, I remained disqualified in September. I had to go through the appeal process, resubmitting my documents on September 12th. Finally, I was cleared on December 15th. However, only EDD shows that my benefits have been paid. Bank of America informed me they can't unlock my card until EDD notifies them of the clearance. EDD claims they have sent the payment and clearance. Unfortunately, Bank of America refuses to unfreeze my account, holding my funds.

I'm currently experiencing extreme frustration. Despite numerous attempts to resolve my issue, I am unable to access my funds, which has left me in a dire situation. I find myself without a home, job, and even had to give up custody of my child. It feels as though my financial stability is being toyed with as if it's insignificant. Money is essential for survival, and I am unable to improve my circumstances while this problem persists. I urge you to escalate this matter to your supervisors and come up with a solution as soon as possible. It's crucial to find a way for me to access my funds promptly, especially since your institution is a bank. I expect compensation for the distress, inconvenience, and hardship that your company's negligence has caused. I anticipate a prompt response, as legal action may be necessary if this issue is not resolved promptly.

I am having trouble ordering a new card through the system. Although I was informed that a new card was already sent over a week ago, I have yet to receive it. I was relying on this card for Christmas, and now I am unable to even conduct a bank transfer because I do not have the card number or remember my login password. Unfortunately, I am unable to receive a code on my phone, as it seems to not be working properly, leaving me unable to access my funds. Additionally, I need to file a claim for some transactions that were declined despite having enough funds. The statement shows deductions, but the transactions were still declined, and my balance remained the same when I checked over the phone. I urgently need access to my money.

My EDD account was locked by Bank of America. The customer service agents informed me that they are not supposed to transfer me and advised me to contact my sponsor. Upon reaching out to EDD, they stated that accounts are only frozen for identification purposes. After verifying my identification, EDD confirmed that my account was in good standing. However, when I contacted BOA again, they claimed EDD was not being truthful. Despite the back and forth, EDD maintained their innocence. BOA insisted it was an issue with EDD. EDD shared they could only investigate why BOA had frozen my account without cause. Despite the freeze, I could access my EDD account and receive benefits, but still couldn't use my BOA card or access account details. The discrepancies clearly point to BOA's error. The prolonged freeze without explanation right before the holidays and BOA's refusal to assist have left me frustrated.

My EDD card was wrongly closed by Bank of America, not EDD. Even though I informed EDD about the issue and they tried to assist by updating their system and expediting the reopening process on Friday and Monday, Bank of America still refuses to open it. I have experienced being hung up on and left on hold for over three hours while trying to resolve this matter.

I recently received my Corporate BOA card this month. I activated it by calling BOA customer care and can now access the online portal. I tried using the card to recharge my cellphone with Rs. [redacted]/- INR for internet data, but the transaction kept declining despite receiving the OTP on my registered number. I'm not sure what the issue is. Please contact me via email.

I have been a loyal customer of Bank of America for many years. My son recently visited us in Atlanta the weekend of December 12, and we have documentation from Delta to prove it. Despite providing Bank of America with evidence, including a letter from Amazon and Etsy confirming the fraud, regarding his hacked debit card during the same period he was here with us, they have yet to assist him in recovering the nearly $2,[redacted] stolen from his account. It is disheartening that Bank of America has not been supportive or understanding in this matter. Even after my son faxed over the proof, they claim they have not received it. We are in search of guidance on the proper procedure to escalate this issue to a supervisor who can genuinely address the fraud on his account. We are at a loss and in need of assistance from a real person who is willing to help rectify this situation.

To whom it may concern, I am Victor R., an attorney needing to send legal documents regarding an error on my credit account. Your company reported my card ending in [redacted] as 90 days late, which is incorrect. I have sent statements proving the absence of any late payments during that time. I have spent a month trying to resolve this issue to secure a loan, even overnighting documents only to receive irrelevant information in return. This has been a frustrating and costly experience leading me to consider legal action for detrimental reliance. Please provide the necessary details for sending legal documents. Victor R., Esq.

I need to report a potential scam to the fraud department. There have been attempts to get me and my Mary Kay consultants to deposit a check and wire money to others. I have the physical check and the names and addresses of those involved.