Bank of America Customer Service Issues

The electronic lock on the remote ATM at the corner of Elizabeth Street and Thompson Place in Derby, CT, is currently not permitting access via card swipe. This issue is particularly frustrating for me as it is conveniently located near my home, and not being able to use it means I have to drive to a different location. While attempting to gain access, three other individuals also faced the same problem when trying to swipe their cards. It would be greatly appreciated if this matter could be resolved promptly.

I visited one of your bank branches today and was advised to make an appointment online due to the busy environment. However, I encountered issues with the online scheduling. The calendar shows availability only from January 13 onwards, but when I try to book a slot, it's always shown as unavailable. Despite trying various time slots, I couldn't secure an appointment. Additionally, my attempts to contact a branch by phone failed. I believe there are technical glitches on the website causing these problems. I hope the bank is aware of these issues and is working to resolve them promptly.

I need assistance with regaining access to my online banking account. My previous user name and password have been deleted, and I am unable to log in. I had received a passcode before, but it did not include a user name. Please provide me with a way to reset my login information. Thank you for your help. You can reach me at s**********[redacted]

Dear Sir/Madam, I recently purchased ad space on Google for Sankore Press using my credit card that ends in -[redacted] on 12/6/20. After receiving a fraud alert and mistakenly clicking on fraud, I attempted to rectify the error by indicating "Error, please disregard." Despite this, I received correspondence with reference #LL [redacted] [redacted] [redacted] stating that the fraud was resolved and the amount was withdrawn from my account. I wish for this legitimate charge to be credited back to my account, especially now that I have been issued a new card ending in -[redacted]. Your prompt attention to this matter is greatly appreciated. Kindly acknowledge receipt of this message and inform me of the next steps taken. Thank you in advance. I eagerly await your response.

I did not receive my Bank of America statement from October 15 to November 14, [redacted]. Despite requesting a copy, I have not received it yet. I made a late payment on 12/12/20 due to not seeing the statement in time, resulting in a late payment charge that was later removed on 12/28/20. Upon viewing the statement, I found two disputed charges from Dermalights.Fr Dublin7 on 11/10/20: Reference No. [redacted] for $15.99 and Reference No. [redacted] for $19.99, both incurring a foreign transaction fee of $1.06. I couldn't contact the company via phone or online to inquire about these charges. I need help to investigate these purchases as I do not recall buying anything from them. Your prompt attention to this matter is appreciated.

I have been corresponding with a deployed soldier in Kabul named Sgt. Annabelle Hinojosa. She informed me that her Bank of America account got locked due to unauthorized access, leading to the theft of her savings and subsequent illegal transfers through her account. She claims to owe a significant amount related to this and mentioned involving the FBI in the investigation. I lent her $[redacted] based on her story, but now I suspect it might be a scam. I am considering reaching out to the FBI for further help. Could you please verify if Sgt. Hinojosa is a Bank of America customer? She mentioned her main account is in Honolulu and has been working with her uncle in New York. Any assistance would be greatly appreciated. Thank you. Keith A. Lockhart

Dear sirs, I hope you are having a Happy New Year and Merry Christmas! I am OLGA EGOROVA, a customer at Bank of America since [redacted]. My Gold Check Card has expired, but I am currently outside of the USA and unable to visit the Bank office in California in person. Unfortunately, I do not possess a valid ID in the USA as I am not a citizen. Despite multiple phone calls, I was unable to proceed as the operator required ID verification, which I cannot provide. I tried contacting the Bank through Ms. Holly's email, [redacted], but have not received a response. I implore you to assist me with instructions on obtaining a new Gold Check Card without the need for my physical presence in the USA.

I recently received an email from Doctor Charles Holliday Jr., Vice Chairman and Director, claiming I am entitled to $18.5 million from Bank of America's New York Branch Office in association with World Bank Swiss (WBS). Barrister Paul Peterson was mentioned in the email. I am uncertain about the legitimacy of this offer. They are requesting to deposit the money into my bank account. This seems too incredible to be true and my son believes it might be a scam. Can someone please verify this situation for me?

Hello, I recently noticed that my checking account at Bank of America had insufficient funds for the past three days, resulting in $[redacted] in penalty fees ($35 per day). I've been a loyal customer for 7 years and currently maintain $17,[redacted] in a savings account with BOFA. I wish they had contacted me regarding this issue so I could have transferred funds to cover the checking account deficit using my savings, preventing this situation. I am hoping to inquire about the possibility of receiving a refund for these charges. It feels unfair to be penalized when I have significant funds in their accounts. Any assistance you can provide would be greatly appreciated. Thank you, Erik W.

I made a credit card payment on time (12/24/20) for a due date of December 25, [redacted], and have a website confirmation number. However, Bank of America's website shows a "Past Due" status for my account. When I called, the automated system stated I am past due. I can provide evidence that I am not. While your phone system is an impressive achievement, it fails to accurately represent Bank of America, making it seem unreliable. Bank of America should consider selling their phone system to the military. Perhaps they could find it more suitable for their needs.

Hello, Richard from Europe, specifically Switzerland, here. Recently, I received my annual savings account statement. I had not logged in for about a year, so I'm facing security changes. I have my Passcode and Online I.D., but what I really need is the Authorization Code. I called customer service twice, spending over 4 hours trying to reach them, but to no avail. The associates couldn't verify my identification. I received an email from Trevor Wiggins, a client care executive, but despite providing his phone number ([redacted]), there was no reply via email, and no one answers the phone. All I need is the Authorization Code to view my statement online; no transactions can be made. If things don't work out, I might have to close the account. If necessary, write a bank check to UBS Zug on Baarerstrasse 14a, [redacted] Zug, for Richard B. Indinger, Account Number CH 0[redacted] Q[redacted] 0. Hoping for a resolution soon. Regards, R. Indinger.

During a recorded phone call, a Bank of America representative advised me that I had an additional 30-60 days before my account would be closed, after inquiring about the closure date due to overdrawing. In November, I had planned to make a payment by December 15th but was delayed due to Covid and the holidays, expecting payment in mid-January [redacted]. When I called on December 14th to confirm a deadline, I was assured there was enough time. Surprisingly, my account was closed on December 29th. Despite subsequent calls to Bank of America on December 30th, January 2nd, and finally speaking with a manager on February 5th, my account remained closed. Though they acknowledged the misinformation provided, they couldn't reopen my account, leaving me with pending payments and no business account. I believe the recorded conversation from December 14th will confirm the error and request the immediate reopening of my account to settle the outstanding balance. Thank you.

I am in the UK and have been in contact with a man who claims to be Mark Garrison from the United States, working on oil rigs in Oslo, Norway. He is asking me to transfer the $13.5 million from his Bank of America account. After looking into this, I suspect it might be a common scam where money is fraudulently obtained. I have the account details and a photo of Mark Garrison, but I am hesitant to proceed with the transfer. I am seeking advice on whether to proceed or delay further engagement. Any insight on this situation would be greatly appreciated. Thank you, Gillian J.

I am concerned about Bank of America allowing John Sutton, a barred attorney from Nebraska, to handle my $25,[redacted].84 settlement check issued to me, Joseph A. Greco, on May 22, [redacted]. The check was deposited or cashed on May 30, [redacted]. I am a victim of a situation that has left me upset. I would like Bank of America to have a supervisor contact me to address this matter promptly. I feel that Bank of America shares liability in my loss. Please address this issue as soon as possible. Thank you, Joseph A. Greco.

I received my statement today and noticed a balance from the previous billing cycle. It appears mail delivery issues have affected me, leading to missed statements and undelivered checks. Despite this, I've never missed a payment and uphold a credit score of [redacted]. I take this matter seriously and wish to avoid late fees and interest charges. As a loyal customer for many years, I value my credit rating. I kindly request the removal of the late penalty and interest. I plan to promptly pay the principal amount owed minus the additional charges to resolve this matter. Your help in addressing this is greatly appreciated. Thank you in advance. - P.H.

Last June, I fell victim to identity theft, and my personal information was discovered on the dark web. I am unsure how many times my information was sold, as the breach involving my passwords has been ongoing. Unfortunately, last Friday marked a new chapter in this ordeal when I discovered that my phone had been hacked, and audio/video recordings were being made while I was texting. This intrusion has caused me immense distress, as I am unable to replace stolen funds or seek assistance due to the identity theft. I urgently need help regarding my account situation, as my personal data and images have been compromised. Despite feeling overwhelmed and frightened, I am sharing this information with you in the hope of finding a resolution. Thank you for your understanding.

I have been experiencing difficulties reaching out for assistance. I requested a replacement bank card on December 25th, [redacted], received it promptly, but then had to order another card on January 10th and a third on January 11th, [redacted], as the second one did not arrive. It is now January 30th, [redacted], and I have yet to receive the replacement card. This delay is causing me distress as I rely on it for my unemployment benefits due to the pandemic affecting my employment. Could you please provide me with information on when the card was sent out? Thank you, C. Hawkins.

I'm having trouble explaining my issue clearly. Another person from a different bank deposited money into my account, leading Bank of America to block my account and stop my card due to their policy against third-party deposits. My situation is complex and difficult to describe fully here, causing confusion for both of us. I would like to be contacted for further discussion and guidance. My name is Peter B.

Date: February 12, [redacted] To American Financial Authorities: I seek assistance in addressing corruption involving DEUTSCHE BANK A.G. Group and individuals such as President Hupfeld and President Dr. Friedrich. They have been allowing illicit profits for over 14 years. I implore the intervention of authorities including the New York State Department of Financial Services, NY Criminal County Court, and American Financial Institutions to halt these unlawful practices. The actions of BaFin – Financial Prudential Authority, Germany Trade and Invest, and DEUTSCHE BANK A.G. Group are concerning as they perpetuate international financial disorders and unethical conduct. It is crucial for these institutions to cease their support for such illicit profits immediately. I appeal to the mentioned German authorities to act responsibly and ethically in alignment with global financial regulations. Sincerely, [Initials]

I noticed $10,[redacted] missing from my account overnight. Casino Arizona made 9 charges on my card: one for $[redacted] and eight for $1,[redacted] each. I am only responsible for $1,[redacted]. Additionally, I had several charges from Budget One on December 31, [redacted], when my new account was opened, totaling $1,[redacted]. There were unauthorized charges from Scottsdale Villa Mirage Residence Inn and Scottsdale Villa Resort, along with unexplained ATM charges. After disputing some charges, they credited my account but then abruptly closed it during the process, preventing me from withdrawing the available balance. Despite being set to close, my account had a balance of $4,[redacted], which has now decreased.