Loan officers and processors dont know their product line

GetHuman-fjock's customer service issue with Bank of America from October 2018

Help with my Bank of America issue
The issue in GetHuman-fjock's own words
Get a temporary short term loan ... Four weeks ago I applied for a heloc on my condo. I made it clear from the beginning that my home is a condominium and is part of a *** unit complex of which ** units are rented and the remaining ** units are unrented primary and secondary homes. I just learned after a month that despite excellent credit and income and deposits exceeding $***,*** that I was turned down on a **% LTV heloc because B of A doesn’t do any loans for properties they consider “condotels”. Had their personnel understood their product line I would have been advised of this situation. So much for using your friendly banker for a “no-brainer” loan. My bad for using B of A in the first place.
They simply do not know their product line and criteria and don’t mind wasting the time of their customers
I would like to be notified by the head of home equity lending as to why their employees are so poorly trained.
My account with Capital One was hacked so i had to change banks a couple of months ago. My wife advised against using B of A but I wouldn’t listen to her.
Yes emailing the account rep and processor as to their wasting my valuable time.
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Bank of America

HELOC
Customer service issue
Reported by GetHuman-fjock
Oct 11th, 2018 - a mon ago
I have an issue with Bank of America too
Fixed
Seen by 8 customers so far
Similar issue to 6233 others
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Timeline
GetHuman-fjock started working on this issue
Oct 11th 6:28pm
GetHuman-fjock indicated the issue is not fixed yet.
Oct 11th 6:54pm