I had a Bank of America Credit Card and the account has disappeared from my online bank...

GetHuman-hkouser's customer service issue with Bank of America from July 2018

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The issue in GetHuman-hkouser's own words
I had a Bank of America Credit Card and the account has disappeared from my online banking account before I could pay the bill. Does this mean my card has been canceled? How do I find this information if it has not been canceled?
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I dont have a account. From bank of America. But i have a check from bank of americaSomebody’s credit card from Bank of America came to our house
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Bank of America

Customer service issue
Reported by GetHuman-hkouser
Jul 24th, 2018 - a yr ago
I have an issue with Bank of America too
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Seen by 19 customers so far
Similar issue to 2894 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-hkouser started working on this issue
Jul 24th, 2018 8:17pm
GetHuman-hkouser indicated the issue is not fixed yet.
Jul 24th, 2018 11:25pm