Someone opened a fraudulent bank account in my name

GetHuman753049's customer service issue with Bank of America from June 2018

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The issue in GetHuman753049's own words
Fix this issue ... My bank account contacted me today telling me that I had an account with Bank of America and owed a balance I never opened this bank account I got a letter a few months ago saying I was a victim of identity theft sometime last year and the year before I made a police report last year that I was a victim of identity theft I don't know what to do from here but if someone can please contact me
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Bank of America

Customer service issue
Reported by GetHuman753049
Jun 5th, 2018 - 5 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 5 customers so far
Similar issue to 358 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman753049 started working on this issue
Jun 5th 6:17pm