I wanted to find out what criteria determines the run times of the train(s). I live in...

GetHuman2210870's customer service issue with BNSF Railway from February 2019

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The issue in GetHuman2210870's own words
I wanted to find out what criteria determines the run times of the train(s). I live in SE Bend, OR and travel Mon-Fri to and from Silver Rail Elementary morning and afternoon. Around *:** A.M. people are traveling to work and dropping kiddos off at school. Traffic is absurd at this hour when the train crosses Reed MKT. I’m not really sure if a ** minute swing either way is even feasible, and I’m sure I’m not the only person with this complaint, but at least wanted to reach out and let someone know it is often an issue. Thank you in advance for clarification and your help on this matter.
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BNSF Railway

Customer service issue
Reported by GetHuman2210870
Feb 15th, 2019 - 8 mons ago
I have an issue with BNSF Railway too
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Seen by 8 customers so far
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GetHuman2210870 started working on this issue
Feb 15th 12:32am