What is BNSF's policy for lost or damaged shipments?

BNSF Railway has a comprehensive policy in place for handling lost or damaged shipments. If a shipment is lost or damaged while in transit with BNSF, customers are advised to immediately notify the BNSF claims department to begin the claim process. BNSF recommends reporting any damages or shortages within 48 hours of delivery or discovery, while reporting loss or non-delivery within 30 days from the scheduled delivery date. To facilitate the claim, customers must provide accurate documentation, including the original invoice, bill of lading, and photographs (if applicable). BNSF will thoroughly investigate each claim and may request additional information when necessary. The resolution process will be guided by applicable law, tariffs, and contractual agreements. BNSF strives to minimize disruptions and provide fair compensation to affected customers in a timely manner.