i purchased two PG**UQ monitors July **, ****. Yesterday morning when I woke up one of...
GetHuman5126673's Warranty Claim issue with Asus from August 2020
Help with my Asus issue
First: share to improve GetHuman5126673's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5126673 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5126673's own words
i purchased two PG**UQ monitors July **, ****. Yesterday morning when I woke up one of my two PG**UQ's was dark. Unable to get it to work. I have an NVidia **** Super with multiple ports and cables. My other PG**UQ (J*LMQS******) works fine, normally. I switched ports and the good monitor works on multiple ports. I switched cables and the good monitor works with both cables. The bad monitor does not work with any port or either of my two cables. I used the USB C port of the **** with a portable ASUS monitor (J*LMTF******) and it works fine, too. Therefore, it is HIGHLY unlikely it is a cable or monitor problem. What do I do now? Is there a fix or swap? First number is (mobile) (***) ***-****. Second number (landline) is (***) ***-**** with a receptionist answering ** x *.Thank you in advance for a speedy resolution!
GetHuman5126673 did not yet indicate what Asus should do to make this right.
I have an issue with Asus too
How GetHuman5126673 fixed the problem
We are waiting for GetHuman5126673 to fix the problem and share the solution with the rest of us customers.
Please help with my Asus issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.