poor customer service. On hold for ** minutes, worst hold music ever, unable to further...

GetHuman-dantx's customer service issue with Asurion from April 2020

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Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-dantx's own words
poor customer service. On hold for ** minutes, worst hold music ever, unable to further my claim.**No response from asurion after claim made.*No way to track claim as the phone and website reject my phone number to further my tracking.*Found out I was supposed have an appointment the day before I finally called (didnt know because asurion never contacted my in any way)*I would appear that asurion purposely tries to get one to give up when filing a claim.

GetHuman-dantx did not yet indicate what Asurion should do to make this right.

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What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?
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Asurion

Customer service issue
Reported by GetHuman-dantx
Apr 23rd, 2020 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 966 others
0 customers following this

Timeline

GetHuman-dantx started working on this issue
Apr 23rd, 2020 3:35pm
GetHuman-dantx indicated the issue is not fixed yet.
Apr 23rd, 2020 3:36pm

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