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Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman2596844's own words
I recently received a new replacement iPhone * because my old one broke. The phone you guys shipped to me doesn't work so well. The phone does not vibrate, so I went to Verizon and he reset my phone and it started vibrating again. Later on, it does not vibrate so I had to reset it again and it started vibrating again. Now, my phone won't vibrate and I reset it and it still won't. The vibration settings are on, so it is the phone acting up. Also, my home button gets stuck a little like you don't hear that clicking sound and then later on my home button starts clicking. It is just very unusual.
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