I received a replacement device through Asurion. it was working, (with technical issue...

GetHuman1965608's customer service issue with Asurion from January 2019

1789 similar
0 following
Help with my Asurion issue
First: share to improve GetHuman1965608's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1965608's next move: call Asurion.
The best way to get your problem resolved is to tap the button below to start calling Asurion. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1965608 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman1965608's own words
I received a replacement device through Asurion. it was working, (with technical issues) for * days, but now I can't get a signal as it only says "searching."**I've been to Verizon and they went through all of the steps to try to get it working, but to no avail. **I don't want to waste even more time going through the various steps to try and get it working when I just spent ** minutes at a Verizon store doing just that. **This is a very frustrating experience. Verizon tried using the replacement sim card, as well as my old phone's sim card to attempt to resolve the issue, but the problem persists as it still only reads "searching." **The representative at the store told me that this means it is likely the phone itself and not the sim card that is causing this issue.
GetHuman1965608 did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman1965608 fixed the problem
We are waiting for GetHuman1965608 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1965608 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1965608
Jan 14th, 2019 - 9 mons ago
I have an issue with Asurion too
Not resolved
Seen by 14 customers so far
Similar issue to 1789 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1965608 started working on this issue
Jan 14th 10:54pm