I sent in as I had a water damage to my phone they told me that they had a replacement...

GetHuman1962547's customer service issue with Asurion from January 2019

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The issue in GetHuman1962547's own words
I sent in as I had a water damage to my phone they told me that they had a replacement one in the coulor that I purchased in the first place the Samsung s* purple phone but sent me a gray one not happy and the price that they want is hurendis my deductible fore my house that is worth a **** of lot more then a phone and I am paying this kind off money I want what I bought in the first place a purple Samsung s* cel phone
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Asurion

Customer service issue
Reported by GetHuman1962547
Jan 14th, 2019 - 9 mons ago
I have an issue with Asurion too
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Seen by 6 customers so far
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Timeline
GetHuman1962547 started working on this issue
Jan 14th 4:59pm
GetHuman1962547 indicated the issue is not fixed yet.
Jan 14th 5:04pm