Please mail me a gift card.

GetHuman1370534's customer service issue with Asurion from October 2018

Help with my Asurion issue
The issue in GetHuman1370534's own words
I would like my refund for my claim mailed to me NOT emailed. ... I filed a claim awhile ago. It was for a Walmart item. Asurion was going to send me an e-card. I can’t find the email with the e-card. I would like a gift card mailed to me.*My name is Teri Drury***** Primrose Lane*Castle Rock, CO *********-***-*****This is my third email to you guys with NO response.
Asurion says they emailed an e-card*gift card twice and I have NOT received it.
GetHuman1370534 did not yet indicate what Asurion should do to make this right.
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Asurion

Green Machine big wheel bike
Customer service issue
Reported by GetHuman1370534
Oct 18th, 2018 - a mon ago
I have an issue with Asurion too
Fixed
Seen by 6 customers so far
Similar issue to 890 others
0 customers following this
Items needed
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Timeline
GetHuman1370534 started working on this issue
Oct 18th 5:19pm
GetHuman1370534 indicated the issue is not fixed yet.
Oct 18th 5:19pm
GetHuman1370534 indicated the issue is not fixed yet.
Oct 18th 5:23pm