Since March my Samsung refrigerator has been inoperative. Although it was less than on...

GetHuman-clbetley's customer service issue with Asurion from June 2018

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Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-clbetley's own words
Since March my Samsung refrigerator has been inoperative. Although it was less than one year old, Samsung ceded authority to repair to Asurion because we had purchased the extended warranty. The repair person sent by Asurion made some mistake and a second repair from Samsung said that mistake made the refrigerator unrepairable. Neither Samsung nor Asurion will take responsibility for damage not created by us, and replace our refrigerator under the terms of the extended warranty.
GetHuman-clbetley did not yet indicate what Asurion should do to make this right.
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Asurion

Customer service issue
Reported by GetHuman-clbetley
Jun 7th, 2018 - 6 mons ago
I have an issue with Asurion too
Fixed
Seen by 2 customers so far
Similar issue to 618 others
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Timeline
GetHuman-clbetley started working on this issue
Jun 7th 5:54pm
GetHuman-clbetley indicated the issue is not fixed yet.
Jun 7th 8:23pm
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Jun 7th 8:24pm
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Jun 7th 8:28pm