Before contacting them, items GetHuman-zalyx may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-zalyx's own words
finish claim ... after submitting all info and getting to acceptance screeen for turning off phone, when i clicked on continue it did nothing until the third time i clicked. Then it went to a screen that said they need more info. I tried * times with claim number , same thing.
my phone only voice tetexts because keypad does not work. I cannot call customer service because i cannot respond on my keypad.
email me the fix or call my cell **********
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