i ve been trying to get information about the new smart phone for free .assurance wirel...

GetHuman-pigattin's customer service issue with Assurance Wireless from March 2021

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The issue in GetHuman-pigattin's own words
i ve been trying to get information about the new smart phone for free .assurance wireless sent me a letter about getting a new smart phone because you are a part of t-mobile now but when i call there is nothing about it in the prompts.it says my old phone wont work .it says to call and you will mail me a new phone. nancy pigatti *** w **th st hobart in *****.
just send me the new smart phone .the letter says they will be moving me to the t-mobile network experience.since my current phone uses old technology it wont work on the new network.
** years.
tried calling and there are no prompts to get the free smart phone from assurance wireless now that they have team up with t-mobile.
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Assurance Wireless

Customer service issue
Reported by GetHuman-pigattin
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2676 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman-pigattin started working on this issue
Mar 22nd 6:04pm
GetHuman-pigattin indicated the issue is not fixed yet.
Mar 23rd 1:48pm

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