my assurance wireless phone was lost and I want to swap the lost assurance phone to a T...

GetHuman-hushahor's customer service issue with Assurance Wireless from April 2019

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The issue in GetHuman-hushahor's own words
my assurance wireless phone was lost and I want to swap the lost assurance phone to a T-Mobile phone, not my account with assurance wireless ,only the phone, and I want to keep the same number that I have before my phone got lost. I reported the matter to assurance wireless that my phone has been lost and I want to swap the number over to the T-Mobile phone that I have but not the account just the number, when I try to login to my assurance wireless account to have the phone number swap over I was unable to, with my account phone number and account pin. I need help to get my phone number swap over to my new phone, how do I get this don before the **day period is up.
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Assurance Wireless

Customer service issue
Reported by GetHuman-hushahor
Apr 4th, 2019 - 4 mons ago
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-hushahor started working on this issue
Apr 4th 5:33am
GetHuman-hushahor indicated the issue is not fixed yet.
Apr 5th 9:20pm