I had to take a picture of my odometer for my insurance company. I tried to take the pi...

GetHuman1974187's customer service issue with Assurance Wireless from January 2019

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The issue in GetHuman1974187's own words
I had to take a picture of my odometer for my insurance company. I tried to take the picture last week and when I did try it came up with a load a sim card. There was a sim card there but the holder was not holding sim card in the slot. I called tech support and they send another phone which I received Sat **********. The new phone is also faulty with the keyboard that pops up. The character in the left-hand side doesn't registered unless you press them over and over. I spend two hours yesterday Monday ********** with * people saying they are going to transfer me to the right dept after telling them my problem and would be put back on the original menu. Today I spend* hr ** min again for nothing. I can't send my old phone cause I will lose all my data. They told me they can't send out another for until I send the old and new phone and that's going to take like * weeks. also when asked to be transferred to the USA I was told they don't do that, Also they refused to let me talk to a supervisor and they would not give me their name or employee number. As soon as the government opens up again I am filing a complaint with the FCC. All of these people are from other countries and have yet to find a number for Virgin phone in the USA.
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Assurance Wireless

Customer service issue
Reported by GetHuman1974187
Jan 16th, 2019 - a mon ago
I have an issue with Assurance Wireless too
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Seen by 7 customers so far
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Timeline
GetHuman1974187 started working on this issue
Jan 16th 4:38am