Before contacting them, items GetHuman1974187 may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman1974187's own words
I had to take a picture of my odometer for my insurance company. I tried to take the picture last week and when I did try it came up with a load a sim card. There was a sim card there but the holder was not holding sim card in the slot. I called tech support and they send another phone which I received Sat **********. The new phone is also faulty with the keyboard that pops up. The character in the left-hand side doesn't registered unless you press them over and over. I spend two hours yesterday Monday ********** with * people saying they are going to transfer me to the right dept after telling them my problem and would be put back on the original menu. Today I spend* hr ** min again for nothing. I can't send my old phone cause I will lose all my data. They told me they can't send out another for until I send the old and new phone and that's going to take like * weeks. also when asked to be transferred to the USA I was told they don't do that, Also they refused to let me talk to a supervisor and they would not give me their name or employee number. As soon as the government opens up again I am filing a complaint with the FCC. All of these people are from other countries and have yet to find a number for Virgin phone in the USA.
GetHuman1974187 did not yet indicate what Assurance Wireless should do to make this right.
I have an issue with Assurance Wireless too
How GetHuman1974187 fixed the problem
We are waiting for GetHuman1974187 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.