Before contacting them, items GetHuman1889532 may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman1889532's own words
Apparently the street vendor I received my phone from gave me the wrong phone. So my account is under someone else's name. Now my phone won't come on at all. I don't know if this issue is related, but I am completely without service. I looked up my account, and it says my phone number, but the name Evelyn Whitehead. I was told this situation would be rectified, but not that my phone would be cut off. PLEASE HELP!!! I need a new phone! One that works!
GetHuman1889532 did not yet indicate what Assurance Wireless should do to make this right.
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