Apparently the street vendor I received my phone from gave me the wrong phone. So my ac...

GetHuman1889532's customer service issue with Assurance Wireless from January 2019

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The issue in GetHuman1889532's own words
Apparently the street vendor I received my phone from gave me the wrong phone. So my account is under someone else's name. Now my phone won't come on at all. I don't know if this issue is related, but I am completely without service. I looked up my account, and it says my phone number, but the name Evelyn Whitehead. I was told this situation would be rectified, but not that my phone would be cut off. PLEASE HELP!!! I need a new phone! One that works!
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Assurance Wireless

Customer service issue
Reported by GetHuman1889532
Jan 3rd, 2019 - 4 mons ago
I have an issue with Assurance Wireless too
Not resolved
Seen by 4 customers so far
Similar issue to 3912 others
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Timeline
GetHuman1889532 started working on this issue
Jan 3rd 6:50pm