My phone was stolen. Please deactivate and give me a new phone with the same number if...

GetHuman-gtrainry's customer service issue with Assurance Wireless from November 2018

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The issue in GetHuman-gtrainry's own words
to get my number deactivated and applied to a new phone ... My phone was stolen. Please deactivate and give me a new phone with the same number if possible. My number was ***-***-****
I made several attempts to contact you unsuccessfully perhaps attributable to my ineptitude online
Please deactivate phone and replace with a new one, preferably with the same number
I have had my phone since app. **** with no problems
No
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Assurance Wireless

***minutes @ nocost
Customer service issue
Reported by GetHuman-gtrainry
Nov 1st, 2018 - a mon ago
I have an issue with Assurance Wireless too
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Seen by 3 customers so far
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Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman-gtrainry started working on this issue
Nov 1st 10:37pm