They promised a larger phone and sent me the same small phone.

GetHuman932183's customer service issue with Assurance Wireless from July 2018

Help with my Assurance Wireless issue
The issue in GetHuman932183's own words
I contacted your company two weeks ago and told them the problems with my new phone, the person on your end said they were going to send me a newer and large phone with in a week I got a new phone in the mail. It was the same model and small size phone. The next day I mailed it back to the co. I sent it to (IMM **** Reeves Rd, ste ***, Plainfield, In. *****). I sent it back per US POSTAL SERVICE and the phone was delivered on *-**-**** tracking number **********************.*I was to get a larger phone. Please keep your word and send me the larger phone you promised. The phone number is ********** PIN number ******
Their word
Send me the larger phone as they promised
I told a lot of my friends about this service, now I am sorry I did
Called their *** numbers and called failed every time
I have an issue with Assurance Wireless too
How GetHuman932183 fixed the problem
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Assurance Wireless

Customer service issue
Reported by GetHuman932183
Jul 30th, 2018 - 9 mons ago
I have an issue with Assurance Wireless too
Fixed
Seen by 14 customers so far
Similar issue to 694 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman932183 started working on this issue
Jul 30th, 2018 9:00pm
GetHuman932183 indicated the issue is not fixed yet.
Jul 30th, 2018 10:10pm
GetHuman932183 indicated the issue is not fixed yet.
Jul 30th, 2018 10:11pm
GetHuman932183 indicated the issue is not fixed yet.
Jul 30th, 2018 10:16pm
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 1:53am
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 1:55am
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 1:57am
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 2:00am
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 2:00am
GetHuman932183 indicated the issue is not fixed yet.
Aug 1st, 2018 2:02am
GetHuman932183 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:34am
GetHuman932183 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:36am
GetHuman932183 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:36am