Yesterday (********) I purchased a £** gift card for Nando's in the Taunton store as a...

GetHuman967510's customer service issue with Asda from August 2018

5 views
 | 
93 similar
 | 
0 following
Help with my Asda issue
First: share to improve GetHuman967510's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman967510's next move: call Asda.
The best way to get your problem resolved is to tap the button below to start calling Asda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman967510 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman967510's own words
Yesterday (********) I purchased a £** gift card for Nando's in the Taunton store as a present for my dad. Today I found something that would be better suited to him and brought that, I went back to Asda today (********) to return the voucher to be told 'we don't return vouchers' I asked to see where this is written anywhere near or around the gift card section to be told it wasn't?! They said they had no way of knowing if I had used it?! I explained that surely I would not have the gift card fully intact without anything scratched off if I had used it? But was still told you do not refund gift cards. What I would like is a refund for the gift card and for you to then put a notice up at the gift card section to say that you will not do refunds on any cards once purchased. It is very normal for you to be able to get a refund if you no longer want a product?! I wait to hear your reply. Thank you, Sophia Cross
GetHuman967510 did not yet indicate what Asda should do to make this right.
I have an issue with Asda too
How GetHuman967510 fixed the problem
We are waiting for GetHuman967510 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Asda's attention and get better help faster. Tap below to get started.
Having Asda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Asda email you?
This email address isn't valid
Follow this issue
See how GetHuman967510 fixes it.
This email address isn't valid

Asda

Customer service issue
Reported by GetHuman967510
Aug 8th, 2018 - 7 mons ago
I have an issue with Asda too
Not resolved
Seen by 5 customers so far
Similar issue to 93 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman967510 started working on this issue
Aug 8th, 2018 6:39pm