Over a year ago I had gotten a ancestry dna kit as a gift I set up my online account us...

GetHuman6138709's customer service issue with Ancestry.com from June 2021

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The issue in GetHuman6138709's own words
Over a year ago I had gotten a ancestry dna kit as a gift I set up my online account using the kit ID I did not end up sending in my sample until approx january or february this year. When I was sure I was ready to know all the information it would contain. Anyways I no longer remember my login info for the account linked to the kit and I do beleive I will have my results contained in that account. I thought they came in the mail but I have been waiting so long I came online and soon read that the results are updated to the kit linked account and are downloadable..? I would like to regain access so I can finally have my results please! My name is Tricia Blatt. Thanks so much I look forward to hearing from you!!

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Ancestry.com

Customer service issue
Reported by GetHuman6138709
Jun 2nd, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1336 others
0 customers following this

Timeline

GetHuman6138709 started working on this issue
Jun 2nd 12:40pm

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