I cannot access my ancestry account. It is in my late husband’s name Paul W Logan. He...

GetHuman5595684's customer service issue with Ancestry.com from January 2021

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The issue in GetHuman5595684's own words
I was trying to access my account. ... I cannot access my ancestry account. It is in my late husband’s name Paul W Logan. He set it up and I had been using it after he died because it was saved on my computer. My computer recently died so I lost the user name and password. I talked to a representative who said without either of those there was nothing could be done. I only have my family tree as well as a back up. I just hate to lose all my previous work that I have been doing for years.
They don’t realize how important this is to me as a widow and my children.
I just want to access the account I am paying for.
I have been a customer for at least ** years.
I considered opening another account so maybe I could find my Logan-Southerland tree.
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Ancestry.com

Ancestry family trees
Customer service issue
Reported by GetHuman5595684
Jan 4th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 1355 others
0 customers following this

Timeline

GetHuman5595684 started working on this issue
Jan 4th 1:15am
GetHuman5595684 indicated the issue is not fixed yet.
Jan 4th 1:18am
GetHuman5595684 indicated the issue is not fixed yet.
Jan 4th 1:34am

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