I cannot access my ancestry account. It is in my late husband’s name Paul W Logan. He...

GetHuman5595684's customer service issue with Ancestry.com from January 2021

13 views | 1355 similar | 0 following
Help with my Ancestry.com issue
Did that get it fixed?
Waiting to see if GetHuman5595684 fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman5595684's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5595684 may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman5595684's own words
I was trying to access my account. ... I cannot access my ancestry account. It is in my late husband’s name Paul W Logan. He set it up and I had been using it after he died because it was saved on my computer. My computer recently died so I lost the user name and password. I talked to a representative who said without either of those there was nothing could be done. I only have my family tree as well as a back up. I just hate to lose all my previous work that I have been doing for years.
They don’t realize how important this is to me as a widow and my children.
I just want to access the account I am paying for.
I have been a customer for at least ** years.
I considered opening another account so maybe I could find my Logan-Southerland tree.
How GetHuman5595684 fixed the problem

We are waiting for GetHuman5595684 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5595684 fixes it.
This email address isn't valid


Ancestry family trees
Customer service issue
Reported by GetHuman5595684
Jan 4th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 1355 others
0 customers following this


GetHuman5595684 started working on this issue
Jan 4th 1:15am
GetHuman5595684 indicated the issue is not fixed yet.
Jan 4th 1:18am
GetHuman5595684 indicated the issue is not fixed yet.
Jan 4th 1:34am

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians