When registering the kit for my wife I put her married name instead of her maiden name...
GetHuman-hojud's customer service issue with Ancestry.com from March 2019
Help with my Ancestry.com issue
The issue in GetHuman-hojud's own words
I want the results of the kit to reflect her family. ... When registering the kit for my wife I put her married name instead of her maiden name on the registration. Is it possible to change this so that it is associated with her family name instead of my family as far as the ancestry records will show. I want to change the name for the kit to reflect her family (Maiden) name.
The instructions should have indicated to use the maiden name for a female when registering a DNA kit.
Correcting the name on the kit registration.
I have an issue with Ancestry.com too
How GetHuman-hojud fixed the problem
We are waiting for GetHuman-hojud to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.