On *******, I reviewed a DNA match for with R.S. (managed by sksyoshi). The match pred...

GetHuman2637369's customer service issue with Ancestry.com from March 2019

Help with my Ancestry.com issue
The issue in GetHuman2637369's own words
On *******, I reviewed a DNA match for with R.S. (managed by sksyoshi). The match predicted relationship as Close Family. The regions included: China, Japan, Korea, Cameroon, Congo, & Southern Bantu Peoples, Mali, Ivory Coast & Ghana, Ireland and Scotland, England, Wales, and Northwestern Europe, Benin & Togo. I sent a message to R.S. (managed by sksyoshi) to try and connect. I did not receive a response however, today *******, all of the Asian regions have been removed. How is this possible? As member in the DNA database do we have access and ability to change the regions?
GetHuman2637369 did not yet indicate what Ancestry.com should do to make this right.
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Customer service issue
Reported by GetHuman2637369
Mar 30th, 2019 - 6 mons ago
I have an issue with Ancestry.com too
Seen by 9 customers so far
Similar issue to 3658 others
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GetHuman2637369 started working on this issue
Mar 30th 4:03am
GetHuman2637369 confirmed the issue is fixed. Hooray!
Mar 30th 6:59pm