I received an Ancestry as a Christmas present and when I started building my tree as a...

GetHuman-seatonsm's customer service issue with Ancestry.com from February 2019

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Help with my Ancestry.com issue
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The issue in GetHuman-seatonsm's own words
I received an Ancestry as a Christmas present and when I started building my tree as a non member I signed up for the free trial so that I could access more information. The trial has expired and I have automatically been charged $***.** that I cannot afford to give as I am a University student. I do wish to continue using the data base, I just cannot afford this price. I have been informed from another user of Ancestry that monthly payments are an option
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Ancestry.com

Customer service issue
Reported by GetHuman-seatonsm
Feb 7th, 2019 - 4 mons ago
I have an issue with Ancestry.com too
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Seen by 4 customers so far
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Timeline
GetHuman-seatonsm started working on this issue
Feb 7th 3:38am