Submitted to DN a request at one time. One was sent from an email on an iPhone but was...

GetHuman1046640's customer service issue with Ancestry.com from August 2018

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The issue in GetHuman1046640's own words
Submitted to DN a request at one time. One was sent from an email on an iPhone but was referring to an email address different and laptop. The other results were sent to a separate email address. Results came back for one appearing to be for the other person. Unable to access the second person‘s results. For three era code resulted in new password was issued. Still on able to get results for both parties.
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Ancestry.com

Customer service issue
Reported by GetHuman1046640
Aug 28th, 2018 - 3 mons ago
I have an issue with Ancestry.com too
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Seen by 3 customers so far
Similar issue to 1311 others
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Billing address
Email address on account
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