My husband and I both requested and mailed back our DNA swabs in May. Received them bac...
GetHuman-mikemehr's customer service issue with Ancestry.com from August 2018
Help with my Ancestry.com issue
First: share to improve GetHuman-mikemehr's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mikemehr to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-mikemehr may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman-mikemehr's own words
My husband and I both requested and mailed back our DNA swabs in May. Received them back BUT my husbands is EXACTLY like mine! I have my number but my husband (Mickael or Mike Mehring) misplaced his. Mine is H*N-*C*U-*T*L-***R
GetHuman-mikemehr did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-mikemehr fixed the problem
We are waiting for GetHuman-mikemehr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.