Hello my name is Daniella Burg. I am writing in regards to a dna test I purchased and l...

GetHuman844857's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman844857's own words
Hello my name is Daniella Burg. I am writing in regards to a dna test I purchased and lost *-* years ago. I recently found it mixed with somethings forgotten in the move. I jad written it off all this time but I am wondering if it will be "good" still if i send it in. I just did it at **:** so it wasnt used. I had it associated with one of my old gmail accounts. It was either *****@***.com or *****@***.com. I'm leaning to the first one because it is the newer one. I can no longer access that account new email account is *****@***.com. if you could let me know. I was upset that I lost it the first time and now that ive found it... I'm excited all over again.
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Ancestry.com

Customer service issue
Reported by GetHuman844857
Jul 3rd, 2018 - a yr ago
I have an issue with Ancestry.com too
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Seen by 4 customers so far
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Timeline
GetHuman844857 started working on this issue
Jul 3rd, 2018 4:41am
GetHuman844857 indicated the issue is not fixed yet.
Jul 6th, 2018 1:47am