No response yet

GetHuman-drjangur's customer service issue with Ancestry.com from June 2018

5 views
 | 
832 similar
 | 
0 following
Help with my Ancestry.com issue
Next: our robot will wait on hold for GetHuman-drjangur to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-drjangur's own words
I built a Family Tree many months ago. I found out it had many mistakes. I deleted it, or thought I did. I started from complete scratch with a new tree. My mistakes including putting the wrong pictures or documents with the wrong person, or entering something as a **** numbered year when it was an **** numbered year. Things like that. That's why I wanted to delete it and start from scratch.**During my searching now for my new tree, I keep seeing hints referring back to my old "bad" tree. It contains incorrect information and is associated with my name since the tree's title included my real full name.**How do I fix this? People copying this information are copying wrong info.
GetHuman-drjangur did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-drjangur fixed the problem
We are waiting for GetHuman-drjangur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-drjangur fixes it.
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman-drjangur
Jun 29th, 2018 - a yr ago
I have an issue with Ancestry.com too
Fixed
Seen by 5 customers so far
Similar issue to 832 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-drjangur started working on this issue
Jun 29th, 2018 6:31am
GetHuman-drjangur indicated the issue is not fixed yet.
Jun 29th, 2018 10:15am
GetHuman-drjangur indicated the issue is not fixed yet.
Jun 29th, 2018 10:15am
GetHuman-drjangur indicated the issue is not fixed yet.
Jun 29th, 2018 10:16am
GetHuman-drjangur indicated the issue is not fixed yet.
Jul 4th, 2018 10:00pm